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March 2024 by Phillip S.
Service and atmosphere is exceptional. I just tell them what I need and they bring it to me or take me where it is and I make decisions. Sit around and jaw for awhile and have a bottle of pop and for a moment you may think you have gone back in time to Mayberry!
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October 2023 by Ed C.
Closed up tight at 8:36 am on a Wednesday. Loved the hardware store in Mountain Brook though.
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September 2023 by Kelly Bruce
You can keep your Lowe’s and Home Depot, I will only be coming here from now on to get hardware. They have the biggest selection of older model items and the staff is so helpful. He knew exactly what I needed before I even said a word, just took a glance at the bag my old part was in. Got me all set up and walked me through what I needed to do when I got home step by step. I couldn’t be happier with my experience here today!!
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August 2023 by Josh Lavergne
Called to ask If they had something particular, very rude over the phone. Should have looked at reviews first!
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June 2023 by Dennis L.
I recommend you prepare yourself for a trip to Five Points Hardware by reading all the reviews here. I needed a hard-to-find from Amazon and anyone else Price-Pfister ceramic sink valve cartridge. Checked Lowes, where I bought the faucet, no joy. Went to a near-by professional plumbing supply store in Trussville, again no luck, but the helpful and courteous clerk gave this piece of advice: "They will have it at Five Points Hardware, but be prepared--the owner is a grumpy old guy and may be hard to deal with. Be sure and take the part you need to replace with you. You may find it for $20 on Amazon, he'll probably charge you $40, but you'll go home with the right part." I did, and it was like walking into a scene in a Southern novel. Genuine characters and a real story behind the whole scene. First, parking in that area of town is hard to get. After circling the block several times, I found a place on the street. I walked to the store, only to see several signs saying "Use the Rear Entrance" with an arrow pointing around the back. After passing a couple of possible doors, it really was in the very back of the building. Also behind the store is a very generously provided parking lot. Had no idea, but will next time. The next thing is just entering the store. It's like you walked through a time warp, and are suddenly back in a classic, no-fooling Hardware Store from the 1940-1960 era. I was back in by boyhood, and it was magic. One of the best stocked hardware stores I've ever seen anywhere. Five Points Hardware has been in business since August of 1941. "The owner's father was going to sell the store and facing the draft. He was turned down for the military, but decided not to sell and keep the store going during the war....His son took it over after his Dad died." said the clerk who filled me in on the history. Next I approached the sales desk, and sure enough, there was the owner of the store, mustachioed, gray hair, old jeans and shirt. He asked what I needed, and I told him. The "grumpy" description given at the previous store seemed appropriate, but he was not rude to me. He assigned his assistant to help. This younger man was great: focused and determined to find the exact replacement. He found me the rare and exact part, then methodically and carefully measured my old part to ensure it was right. The price was more than Amazon, but still in the range of what these cost. It was $21.98 and my sink is fully repaired and functional. Recommended my son and grandsons go and check it out to see what a real Hardware store looks like. I get it that this is not the kind of greeting 99/100 merchants give. But go for the right part at a fair price, and absorb the glory of an old-fashioned hardware store.
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December 2022 by Steve W.
I was referred to this store by another seller bc they didn't have what I needed. There were two older men (can't refer to them as gentlemen). One or both was likely the owner. The other maybe the store manager. As I was trying to tell the one I assume to be the owner, he kept interrupting me, didn't bother to look up at me and was very rude. They found the item I was looking for but I needed a lot of them and they only had a few. They could have ordered them but I had already decided I would not buy anything from them. They were bathroom sink handle cartridges. They had them priced at $21 but I later found them on Amazon for $8!!! I would have paid Amazon $25 to avoid them just because they were so rude! I have 5 sinks so needed 2 for each...they would have charged me over $210 but I got them for a little over $80! The store is nasty and so unorganized, it's hard to even walk thru. Don't buy ANYTHING from them! They don't deserve or appreciate your business. I'm calling Ace Headquarters to let them know and Ferguson Plumbing who referred me (they were very nice). I recommend everyone report this to Ace. They don't deserve to use the name! He apparently hates his life and takes it out on would be customers.
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October 2022 by Valerie Abbott
I have never been to Five Points Hardware that I didn’t find what I needed - along with some helpful advice. Knowledgeable personnel and a wide inventory of hard-to-find items make the difference.
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July 2022 by Michelle Morave Brown
By far the worst customer service ever! How in the world do they stay in business? My husband went to pick up a part for our sink which is leaking and the owner was an absolute nightmare, unhelpful and insulting. I would advise you to stay away unless you want to be treated horribly!
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May 2022 by Angie M.
SCREW THIS! Very impressive hardware store. There are so many aisles with tons of things to look at. From mop buckets to gardening gear and even ladders. I had been tempted to come into this hardware store, it's located right in five points south. If you are a parent and are in need of something for your kiddos they even sell sleds for the winter time. The people are always very nice and helpful. Be careful when buying items in here though as their return policy might be a little tricky!
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April 2022 by Bryan Chandler
I have been to this store a handfull of times and the staff has always been helpfull.
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April 2022 by Terell Burt
Very knowledgeable and they got everything you need to do a project
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April 2022 by Ben Wright
If you're not a pro, know precisely what you're looking for or if you're the thinskined sort, most of y'all are, this might not be you're spot. But they have a dedicated following for being an old school knowledgeable hardware store. Some prices are high, some are low, NOS tools can still be found . I love it. Just do your research before asking questions you could have googled and leave you're feelings in the parking lot. Hope they never sell. I find giant hotels that say Homewood more offensive than the resident curmudgeon of 5pts.
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February 2022 by Richard Nielsen
Don’t buy here. Employees condescending and unhelpful and don’t really know what their talking about at the end of the day considering their insanely pompous attitude. Scoffed at me for wanting a plastic washer drain hose. The only ones they had in stock were rubber, kinked beyond use and too small to fit on a standard washer drain. Wasted 20 bucks. Overpriced and poor selections. Make the drive to Lowes or Home Depot and make the right purchase every time. Hopefully they go out of business and something useful can go up on the corner there.
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January 2022 by kbwhitlo
Rude- my mom asked if she could park for a minute to check on my daughters car- they were so ugly to her. I know I won’t ever spend a dime there (I was a customer previously).
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December 2021 by Vince Alfano
What an asset to the Birmingham area...They have everything! I had searched the entire Southeast for old faucet seats to complete a reno in Lillian, AL. The gentleman that helped me not only had the correct seats, he made a special tool to make the install a little easier. Five Points Hardware is well worth the trip if you are looking for new or vintage hardware or just to see what a real hardware store looks like...its a true step back in time.
