October 2021 by Doug P.
If I could rate Franklin, it would be -1000. Called Joel on Tuesday, Sept. 28 about 1030AM. Told him my car would not start. Asked if I get it to you when can you work on it, his response was "THIS AFTERNOON". Had it towed to them by noon. Called him Wednesday @ 315PM & was told "Waiting on technician to diagnose it". I asked when that would happen, his response "PROBABLY TOMORROW". On Tuesday Oct. 5th I went & had my car towed from Franklin to Vulcan Tire & Automotive. They got it about 1230PM & it was fixed by 430PM. Needed new starter. Highly recommend Vulcan Tire & Automotive. I saw numerous positive reviews on Franklin web site. Now I wonder if they are genuine or phony. Be aware!
July 2021 by Sandy V.
Excellent service! Very knowledgeable and helpful. Have used them several times on my Honda. Highly recommend!
July 2021 by Emily Griffin
Franklin Automotive has been so helpful, fair, and honest. They always go above and beyond. Their communication is excellent. I will only own cars that can be serviced at Franklin.
July 2021 by Alaricand Shannon
I have been using Franklin Automotive for many years. They always get my car serviced quickly and have a ride available if needed. I will definitely send customers over to them! Polite and professional customer service is a big plus too.
July 2021 by Ginger Branson
Franklin Automotive folks are the most honest and friendly staff and mechanics I've ever used. They tell you the cost up front, with no "hidden" problems. When they DID find a problem I didn't know about, they called me and explained FULLY what it was, what it would cost, and even the fact that I could wait to repair it if I wanted. I can't say enough good things about them!
June 2021 by Michelle Dowda
I have been taking my cars to Franklin for years. I am always pleased with the candid information provided, the professionalism of the staff and the ease of working with them. I would highly recommend to anyone. They will also provide a ride home if needed! Amazing customer service!
June 2021 by Isha Moore
I have been doing business with them for years and I only use them, not even the dealerships. They serviced my Lexus for 10 years replacing timing belts twice and now they service my Audi. They are always nice!! I feel comfortable as a woman taking my car because they are very through and don't suggest services i don't need. Great place!!
June 2021 by Laura Fuentes
Franklin Automotive is the best!!! I have used them for several years and they are always great! All the staff is very personable and the service is top notch. I would highly recommend this business.
June 2021 by summersify summers
All I can say is AMAZING! In all my years of owning vehicles, I have not ever seen or dealt with more professional, competent, and caring personnel.Thank you Stenson, Charlie and Greg for taking care of me when no other shop would, including the Lexus dealership. Suspension issues are tough to diagnose but the Franklin team joined forces and figured it out for my sake. I'm so grateful!!You will NOT be disappointed with your experience if you allow this team to care for your car. My 2006 Lx470 rides like new.Best to this company and all affiliates!!
June 2021 by Shawn
Our family has used Franklin Automotive for many years. We have Lexus and Toyota cars. They do an excellent job. I especially like being able to use the overnight drop and talk to them on the phone about the repair during the day so I don’t have to go there during working hours. They’re very friendly, very effective, fair, and do an excellent job and they stand behind their work. We highly recommend!
June 2021 by Jenny Thornton
We have used Franklin Automotive for well over a decade and we have always been pleased with their service, expertise, trustworthiness and professionalism. When we recently brought our Lexus in for the 30 k maintenance they brought to our attention a slight pink residue on water pump indicating that at some point in near future it would go bad. We took it to the dealer but initially they found no problem. It wasn't until Charlie (with Franklin) took a picture of the dried residue for us to show the dealer was anything done. Hence, water pump was replaced (at no charge since we only had 3 mos remaining on the original warranty). Thank you, Charlie, for the thoroughness of inspection and for bringing it to our attention. Otherwise, replacement of water pump would would have been necessary, but most probably, not until warranty had expired thereby saving us $$$! Thank you, Charlie and the rest of the Franklin crew!
January 2021 by Olivia Williams
I used Franklin Automotive for all my car needs while I lived in Bham. They let me know if things need to be repaired/replaced now, or if they can wait (#livingonabudget). They’re honest and never try to convince me to get unnecessary services or repairs. Highly recommended!
January 2021 by Tyler Welch - HHS
Nick and the staff at Franklin Automative are awesome. They are honest, friendly, and professional. I highly recommend their services.
January 2021 by Preston Cross
I am blown away with their customer service.. I needed to get my trunk fixed as it would not open anymore. They quickly diagnosed the problem and had it repaired within an hour of diagnosing. They even offered me a ride home so that I wouldn't have to sit in their lobby for hours. I really appreciate Nick/Nic for all of his expertise and guidance into assisting me in the problems I have had with my vehicle. Great service is hard to find these days so I appreciate it more than you guys know. Keep up the great work! I will plan to use Franklin Automotive for any of my future repairs!
January 2021 by Gerriann Fagan
Franklin is really accommodating and responsive. They helped me get a car ready to send out of state, have taken me back and forth to work several time, but most of all I trust their recommendations about what to do and what can wait. If you keep your cars for many years, you'll want to get them serviced at Franklin.