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September 2023 by kimzey Simpson
Always a great experience! Great service, clean store and awesome waiting area, they always take great care of me and my car. As a single mom with a single mom income I appreciate it.
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September 2023 by Kathy McConnell
Franklin Automotive was recommended to me by another trusted auto service company when they discovered needed engine repairs on my 2010 Prius. The engine work corrected the problem, was reasonably priced, and the staff was pleasant and professional, so I have continued to use them for my regular maintenance rather than the local dealership.Services: General repairs & maintenance
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August 2023 by David Russell
Are you familiar with those Memes which presents an everyday object in a different angle and you cannot "unsee it"? That's how my experience was with Franklin. As much as I liked my last automotive shop I could never go back.Highly Recommended!
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August 2023 by Andrew Cartwright
I went to Franklin Automotive with engine problems in my mk7 gti that two other mechanics that I really liked could not figure out. Within a day they had figured it out and were working on it. They definitely know their stuff, great euro or any mechanic in Birmingham area. I will definitely be going back.Services: Engine repair
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August 2023 by Robin McElrath
Don't take your car here. I paid over 500$ to get my ac fixed all for it to stop working again a few months later. The sevice was under warranty but when I called he said basically it was another issue with the air. That should have been caught as part of the diagnostic testing.Service: Air conditioning
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August 2023 by Bebo F.
There are only two auto mechanics that I will deal with in the Birningham area. Franklin Automotive being one of them. I recently had yet another amazing experience at Franklin Automotive and I can confidently say that I will only buy cars that they specialize in fixing. The reasons are simple: they are incredibly knowledgeable, thorough, and, most importantly, honest.In the past, I have unfortunately had some negative experiences with other car dealerships and repair shops, particularly BMW of Birmingham. However, Franklin Automotive has consistently gone above and beyond to provide exceptional service and restore my faith in the automotive industry.Their team of experts truly knows their stuff. From the moment I brought my Audi to them, they meticulously diagnosed and fixed every issue, leaving no stone unturned. Their attention to detail and commitment to getting the job done right is truly commendable.What sets Franklin Automotive apart from the rest is their honesty. They don't try to upsell unnecessary services or charge exorbitant prices for simple repairs. They genuinely care about their customers and prioritize their satisfaction above all else. I never have to worry about being taken advantage of or being blindsided by unexpected costs when I bring my car to Franklin.While Franklin Automotive may not specialize in fixing BMWs, my recent experiences with them have solidified my decision to sell my BMW and only look for cars that they do specialize in, such as Audi, Lexus, or Acura. I have complete confidence that they will provide the same level of exceptional service and expertise with any vehicle they work on.If you're tired of dealing with dishonest or subpar automotive services, I highly recommend giving Franklin Automotive a try. Their professionalism, knowledge, and integrity are unmatched. Trust me, once you experience their service, you'll never want to go anywhere else.
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July 2023 by Robin O.
I had the best experience here. I had a trip to go out of town and told the staff I needed my car back by a certain time and they made sure I had it by that time! Friendly staff, great service and fair prices. I definitely will use Franklin's again in the future!Services: Brakes
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June 2023 by TruDesign with Twanna
My air conditioner was not blowing cold air. Due to it being in a fender bender, Lexus wouldn't work on it and referred me to Franklin. Customer service was good and they hooked me up with some cold air.Service: Air conditioning
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April 2023 by Elena P.
Honest and friendly. The VW dealership in town (there's only one - so you can figure out who) told me my brakes were close to needing new pads. I scheduled with Franklin and brought my car in. Upon inspection, they informed me I had 80% of life remaining in my original brake pads. My vehicle is still fully under warranty so I'll do the absolute bare minimum with the dealer to maintain my warranty, for everything else, I'll be coming to Franklin. Not to mention - at 7am when I showed up, all of the gentlemen were ready for me and so friendly - I really enjoyed the customer experience top to bottom.
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April 2023 by Lora Cooper
I went in for a service an got great service. The staff was wonderful and kept me apprised of all work that was needed. The team came highly recommended and I highly recommend them in turn. I will definitely be going back with my Lexus.
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March 2023 by j low
I would highly recommend this place. I drop my car off after hours on a Wednesday night agent called me Thursday morning with a diagnostic of my Audi A8 and Friday afternoon my car was ready. Great and very professional.Service: Auto maintenance
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March 2023 by Gabby H.
Brad was super professional and friendly when I had my car serviced here. They were honest about the repairs and even were able to get my car fixed quickly before my road trip. Thanks Brad and team at Franklin Automotive! I will definitely be coming back for my next service!
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March 2023 by Daniel Buczek
I was referred to Franklin Automotive by a family member and was very satisfied with friendly atmosphere and high quality of workmanship that was done to my vehicle.Greg and Nic are top rated people who truly care about their own reputations and the reputation of Franklin Automotive!Service: Auto brake repair
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January 2023 by Coleman Haines
So, my experience with Franklin Automotive is that they have excellent customer service and do a good job for the most part, but when you get your breaks fixed there they become looser and require more pressure. My cars breaks were super responsive, but then when I go to Franklin, they told me that there was something wrong with them. I didn't see what the problem was the first time, and now, it feels like there is something wrong with them when there shouldn't be. I'll just take their word for it because they have years of experience, but this is the 2nd car of mine that this has happened to.Service: Auto maintenance
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January 2023 by Paul Detloff
These people never try and sell you anything you don’t need. They’re very helpful and have reasonable prices.My family also has Mazdas, which I wish they serviced, but we appreciate that they will not service a vehicle that they don’t have a master technician for; it gives me, and others, a lot of confidence in their work that they only accept jobs that they can do 100%. I would recommend to friends and family if they are unable to do maintenance/repairs on their own.Service: Auto maintenance
