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November 2023 by Elaine Lai
We shopped a couple of places before coming to Carlock Honda and had great experience. Everyone here really work as a team, very friendly, cares on their customer and make us feel welcome. Especially our salesman Dion, very informative. Whole process was easy. Most important we feel respected and given good price on the CRV. Highly recommended!
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November 2023 by Jason Bryant
Everyone was very nice and got me into the car I wanted !!! Highly recommend doing business here !!!Finally found me a 6 speed manual civic sport !!! Thanks again !!!!
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November 2023 by Kyle Nowak
I had an absolutely amazing experience with Carlock Honda, when purchasing my new Pilot. Angel, Lisa, and Rickie were highly communicative and really made the experience easy. I drove 2 hours to review the car and complete the deal. They had my pilot reserved, detailed, and ready for the walk through. Angel spent all morning telling us the features and helping us get acclimated to the car. Lisa did a wonderful job making the finance process clear and easy. Thank you again!
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November 2023 by hudsn51
Thought we had a deal and said he would call me back later that day. Never did so I called the next day and he acted like we had never talked before. I told him I would look somewhere else and he said he would take my information out of their system bye. Times must be good in the car sales business because he acted like he could care less. Lots of time wasted with this dealership and I was given the run around.
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November 2023 by Jamiya Williams
Great dealership!! The entire office was very attentive and genuinely concerned about your experience while there. My internet sales agent Allie was down to earth and so very reassuring to all of my questions that I had about the car in general. Lisa the lady in finance was SO very helpful in making sure I understood my payments and percentage rate. She made me feel completely at home during the whole process!! Ben, Rickie, Crystal, and even Tim made sure to greet me and talk with me about the purchase and make sure I was taken care of. Honestly I couldn’t have went to a better place to make my first big/car purchase and am very surprised they’re not out the door with customers…I definitely recommend Carlock if you’re interested in buying a car sooner or later!! 10/10!!
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November 2023 by Alan Hill
My wife and I had a great car buying experience at Carlock Honda of Birmingham. Our salesman (Luke) spent time showing us their Honda Pilot selection. Once we decided, they gave us a fair trade in value for our our vehicle and found us the best financing. I would highly recommend Carlock Honda of Birmingham.
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November 2023 by Marites Hill
I highly recommend Carlock Honda when buying a new Honda! Their customer service was outstanding!!! We felt very welcomed. The staff was very friendly and helpful. A big shout out to Luke our sales representative. He is the best! We also had great customer service from Dan, Willie, Angelina, and Ricky. I can't remember if there was also a Ben? If you want a team that cares about YOU, buy your car from Carlock! It's the best Honda dealership around! Love my Pilot!
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October 2023 by Katie Long
Wow! What a great experience !Ben the sales manager sent me a video of the car I was thinking about and was so helpful. The video sealed the deal. Bubba is a fantastic sales man and answered all my questions.Miss Lisa was thorough and efficient. I have bought from Carlock from before and will continue to do so. They dont hide anything and seem to always beat the competitions price! We will be back!
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September 2023 by Shelby B
I have nothing but great things to say about my car-buying experience! This was the most stress-free and quick experience that I could have asked for. With all the uncertainties that come with purchasing a vehicle, Bubba (Donald) and William answered all of my questions! I am so happy with my new ride!!!!
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September 2023 by Christie Fowlkes
Best prices in town and great people! I had a great experience. Love my new ride.
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July 2023 by Bri Bivins
The entire process of getting my dream car took about 1 week! Overall was a very good experience with minor hiccups (but I'll attribute that to financing outside of Honda). Bubba and Willie were in constant contact with me during every step of the process and I really appreciated it!
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July 2023 by Myron Fisher
Really professional clean environment. Dion Cook was more than helpful and suggested the perfect car for us. Will definitely comeback to buy at Carlock Honda!!
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June 2023 by Rich Regan
I suggest all customers that book an appointment online to BEWARE of the BAIT & SWITCH. I booked an online appointment for an oil change ($72.46) and replace front wiper blades ($25.95). However, when I received my invoice they didn't honor either price. It almost seems like the systems are linked together.Any way, when I inquired about the pricing difference I was told there was labor associated with the wiper installation. So I inquired about the DISCLOSURE of fees and the staff seemed like a deer in headlights.The on duty manager made a hasty decision to discount the service by 10% but I asked for them to honor the prices quoted. Then the manager starts back tracking and double talking saying that I didn't give him a chance to correct the issue. He did have a chance and chose to throw out a 10% discount vs reseaerching the case fully and then honoring the online price which i eventually showed him on THEIR site.To be clear, there isn't an issue with services rendered. I look at this as a BAIT and SWITCH tactic to get you in the door only to add additional charges to the tickets.
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June 2023 by Mike Lunsford
We had an incredibly great experience at Carlock Honda! The sales staff and management are second to none. After we had visited a local car dealership in Birmingham and got the run around, we visited Carlock Honda for a refreshing experience. Koi and Rob were the best and I have found my car dealership! There were no hidden fees and the process was transparent. They sold the vehicle at a fair price and did not try to take advantage of us due to our situation. They are the best!
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June 2023 by Ashish Poore
They are cheats. They wasted our 3 hours. Shook hand on a price and then did not stick to it. On top of that manager said we are not reasonable. I am not going there again and advise everybody to be careful of them.Note- The response below is not from their owner as it says but just another employee. They are just trying to make people think they care and owner personally responds to the reviews.
