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November 2023 by M Hamrick
Great body work on my Son’ car- it looks new
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October 2023 by Danu Micko
Great friendly employees! Shelly is the best! She went out of her way to help me out. Everyone needs employees like her, she is what makes business' stand out.
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September 2023 by Kasey
Very poor customer service. DO NOT GO HERE!
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August 2023 by Kristine Plyler
Poor customer service. Not helpful at all for a very simple repair. I took off work for an estimate appointment made over a week ahead of time (and giving them my insurance information) and got there and they did not have what they needed and would not even see me for an estimate. They could have been pro-active to let me know what they needed to clarify before my appointment but did not. The front desk lady was rude, acted like it was my fault and clearly not interested in my business . I would not recommend Gerber.
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November 2022 by Vivian Melof
My car looks better than brand new! It drives great! I am so impressed by the staff and repair experts who put my car back together! They provide updates on the repair process and always answer their phone if you have questions. I highly recommend Gerber Collision and Glass ! We are well pleased!
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September 2022 by craig mackinnon
Whenever I call for an update, I get no specific information. The person who answers the phone is unable to indicate or estimate the approximate date my car repair will be finished. She has no knowledge of the status of my car. She makes no effort to find out or ask someone to call me back. Calling is pointless. I was also told that I would get weekly updates but these do not occur either. Improving upon this aspect of the customer experience would be much appreciated. My car repair is not completed yet so I am unable to comment on the quality of the workmanship or outcome.Service: Body & Trim
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August 2022 by Bandm
Took my car in because of a minor accident in a parking lot. They gave me an initial estimate which I knew would go up. The estimate went up by 2000.00 after they broke pieces off my car and put those repairs on the new estimate. Insurance wanted to total the car because of this new estimate. When I asked the insurance company they said those repairs weren't their responsibility because they weren't caused in the accident but they couldn't prove it, even though the original estimate and pictures show zero damage to that panel. I told them several times if they were going to total the car that I would just come get it because I wanted to keep my car. The fact I was coming to get my car seemed to upset them for some reason. I get there and my car is in way worse shape than when I dropped it off. They dented the bumper and finally admitted to doing so when the insurance company told them the pictures that they have showed no dent. The manager at the shop refused to do anything to help me. The other manager over shops in this area told me that people like me are always complaining when the insurance totals their car. Like me? As in a woman that they clearly took advantage of and repeatedly talked down to? He agreed to give me my money back, 208 dollars, if I would take my review down. Oops ?♀️ There is more but this is the short version. I even have proof of everything including recorded phone conversations. I took my car to 3 different body shops and they were all shocked that Gerber left my car in that condition. Just to fix the damages Gerber caused the estimates are between 1700.00 and 2220.00. All my vehicle needed was a door and some paint when all this started.EDIT: Yes they contacted me and gave me back the 208.00 I had paid for the tear down, to compensate me for the 2000.00 more in damages they caused. Don't tell me you "apologize" when countless other customers are having the same experience ?
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July 2022 by Julius Buskey
Do not bring your vehicle here, i thought they would change and it couldn't happen to me. My vehicle was towed here by USAA, I call them and told them I would come by to get my belongs from the vehicle, once I got there the doors was open and they stole all my detailing supplies.
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July 2022 by James Mizell
Incredible service. Highly recommend!Service: Body & Trim
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July 2022 by Eddie Amison
Really bad customer service never got in contact with us while our car was there for a whole 2 months. Claim they did a tear down charged us $104 they did nothing car is still the same way it was when I took it there raise the price of my estimate that made me kind of suspicious you went from $15,000 to $26,000 in a matter of days so I'm warning anyone that takes their car to Gerber collision you do so at your own risk
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July 2022 by Amy Shaw
The worst experience I have ever had. After having my car for over a month and told over and over again it was a mystery. I finally had it towed to another shop on a Friday morning and by Friday afternoon my car was fixed by the other shop I had it towed to.Service: Auto engine diagnostic
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June 2022 by Sarah W.
Terrible customer service. The receptionist is unkind and unprofessional. I was a returning customer due to convenience and the previous work done on my vehicle. I will not be returning, and have filed a complaint with my insurance company. People should be treated with dignity and respect. This company clearly does not value that.
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June 2022 by Brandon M Acey
great work plus good business and plenty of help
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June 2022 by Dorothy Carter
First everyone was pleasant too work with. They answered my questions when I call. I am satisfied with the service.
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May 2022 by Jeff Hood
Done body work for state farm insurance. Paint on the hood is already peeling off. So I think one star is sufficient.Service: Body & Trim
