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January 2024 by Chandler Busby
Not enough dry time here. Car was dripping wet top to bottom. I mentioned to manager and he responded ‘we don’t get that complaint very much’. Other Take 5s seem to have more effective dry process. Will use those in future.
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January 2024 by Ham Poynor
Shakira is the new manager at Take 5 car wash downtown. It is expected to snow or freeze tonight and she helped me clean my tires which were very muddy! She is awesome and I encourage everyone to support her business!
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January 2024 by Brittney Vines McCombs
I’ve used lots of other automatic car washes like this one and the customer service was not only poor at best it is almost non existent but I was really surprised at the level of service here! The guy who helps you out at the payment platform was exceptional! He went above and beyond his job description to help when my debit card was declining because I had it locked and didn’t realize it. He even went around to the other payment machine and put in my info and swiped my card thinking the one I was using was having some kind of issues…. So I am glad to review them because I was suggest this place to everyone I know! And they even have free interior cleaner like armor all and window cleaner and clean rags as well!!
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December 2023 by Jan Ham, SuprMdl
While my experience at the Southside location was good, the carwash across town from me in Irondale closed an hour and 15 minutes earlier than posted. As I waited for the traffic light at that intersection, I saw a car come through the wash. By the time I drove into the driveway, barricades had been put up. The attendant would not approach the entrance to explain. I was not very happy
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December 2023 by Parrish N
The person working was sitting in the building comes out with a terrible grimace on his face. Points to a sign & walks back in to get back on his cell phone. No bumper spray today. Which is the really odd thing. Sometimes you get some or half a bumper or sometimes you get nothing. Why even bother if your not consistent? We have a monthly plan & if things don't improve we are moving on. Get some better attendants that at least pretend they want to be there when customers are around. After looking at all the negative reviews you have a serious problem with customer service. Wake up! Its very clear what the problem is. Get your business back in shape like it was before the name change.
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December 2023 by Cedric Evans, Sr
The team at this particular location don’t seem to have any personality relative to the customer experience. A smile and a nice demeanor goes a long way.The dryer did not properly dry my vehicle off. This was the same problem I experienced months ago at this same location.Several of the vacuums didn’t work either.I gave three stars. But it really should’ve been two stars. Based on the service I received.
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December 2023 by Eva Teresa Virciglio Holmes
Prince was really nice w customer service, made sure I was taken care of. This place is my go to.
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November 2023 by Supercaddy Roberts
Everything was nice, the works were very helpful, and kind. But when I asked for air freshener they had none, ?? I was not happy. I never get air freshener on my trips to Take 5.
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November 2023 by Layla Torres
I think this place declined since it changed from Goo Goo (and I don't mean in just branding). The prices are higher, but the quality is lower. I cannot tell a difference between the $16 wash and the $26 wash. They shuttle people through so quickly how would they know who ordered what. I really don't think there is a difference. They no longer scrub your car before going through the wash. The glass/interior cleaners are always missing. The cloths are wet as if they have not been washed but folded to appear clean. If these things go back to the way they were at Goo Goo, I'd start back visiting.
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November 2023 by Brock Shannon
I have the membership and came after work to get a wash, but turns out they like to close 1.5 hours early.
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October 2023 by Game Zone Bham
Doesn’t clean the wheels and tires very well but other than that it’s pretty good
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October 2023 by Caroline Madison
Regular wash doesn't get all gunk off the car. Windows looked dirty still. Vacuums have low suction but they work if you scrub a bunch. They do offer complimentary interior and glass cleaner which is nice. Gotta have ur own rags tho. Not my favorite. I only go here when I'm close by and don't feel like driving somewhere else.
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October 2023 by Dionne
Today I visited per usual. Today a gentleman named Prince I think walked up and greeted me and asked about my service. I made a complaint that I hadn’t received a freshener he went and got me one and assisted me briefly with my car. I love this kind of customer service. He was so genuine and funny.Service: Auto detailing
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September 2023 by Lil_ M.
came for the first time and didn't get my car clean right. no soap just a few drops of water then air blown on the car, told the attendant and offered to hand wash my car.
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September 2023 by oneluckkylady D
The service is Nothing like it once was. They no longer scrub the bugs off your car and if by some chance they do..why Would they only scrub off the driver's side. Yes, I am aware of the products provided. The club doesn't seem worthwhile when there's issues with the machines. You then miss many days of service without any additional days added. I have made an attempt to cancel without any luck.
