-
March 2024 by Jimmy Merchant
Great place wonderful cleanRooms: Very roomy very cleanFood & drinks: Delious hot , very favorfull
-
March 2024 by Benjamin Gibson
Y’all, let’s talk about Brittany… first of all we showed up to the hotel in a terrible mood, late, because our last hotel we were at (non-Hyatt) was a terrible experience. Brittany was there with a huge smile and a positive attitude and ready to change our moods. We immediately knew we were in good hands. The experience of booking and getting into the room was painless and pleasant and she was so friendly.The CX here was so good, I will look at Hyatt first before going anywhere else. Now we are Hyatt rewards members and already looking forward to booking our next stay.Brittany - if you read this, thank you! Hyatt, if your reading this, get this girl a CX award, she certainly earned it last night!
-
March 2024 by Michael Wiseman
We only stayed for one night on a road trip, but the service was amazing! They texted me beforehand letting me know check in times, and were very prompt with their communication and answering any questions I had. For a 3 star hotel I would say it was a nice hotel. Rooms were simple but clean, and nice. We enjoyed our time here and would refer others here anytime
-
March 2024 by Kitten Cat Games
Comfy place, well kept place, and attached to a huge mall, had a great time here, would recommend :)Walkability: Literally attached to a mall, it's great
-
February 2024 by Michael
Absolutely incredible ⭐️⭐️⭐️⭐️⭐️
-
February 2024 by Alla Nikitina
Honestly only thing I didn’t like is, that they don’t inform on website or on your booking that you have to pay $20 for parking. And having that hotel right over the mall with free parking is kind of ridiculous. I mean, it’s not some big city with with not enough land supply. But, hotel was beautiful! Everyone very helpful!!!Rooms: Big, clean, smelled great, beautiful!Nearby activities: Mall, Dave and bustersWalkability: Walk out of hotel right in to the middle of the mall “female happy land”Food & drinks: Downstairs has a tavern. Great service amazing stuff.
-
February 2024 by Michael Thompson
Walkability: Hotel is attached to a mall.
-
January 2024 by Zac Roberts
Nearby activities: It's in the Riverchase GalleriaFood & drinks: There is a food courtNoteworthy details: Very clean bathrooms
-
December 2023 by Kaathy Morrow
We stayed one night. The first room the sink was stopped up and gross. They moved us to another room. The lock on the door didn’t work all we had was the little flip lock. Towels were stained and thin. Not the hotel it use to be.
-
December 2023 by Del Chick
We attended a party there, so we didn’t get a chance to stay in the rooms overnight. The staff was incredible! They were more than accommodating, especially all the staff at the entrance that are valet, and or assistants! Some of the nicest ones I’ve ever encountered❤️! And this hotel enters right into the galleria mall, directly at the food court so that’s another special feature.
-
December 2023 by Lamar
Other than the location of this hotel, there is really nothing special about it for the cost. Thankfully I had managed to book way ahead & get it for a good price. I would never pay above 200 for it, not worth it! I believe it is normally 400 & up. Fortunately there are many hotels around the mall in that area to chose from. A lot of us were stuck in the parking garage & none of our room keys would make the arm blocking the exit come up. Took more than 20 minutes to get out. I attached my room view.Rooms: Nothing really special about the rooms.Nearby activities: This is where this hotel excels. You can walk from the hotel into the mall!! Plenty of nice restaurants in the area btw.
-
December 2023 by Mike Hunt
Nice hotel in a very busy part of town. There is definitely a cornucopia of shopping in the vicinity! Do yourself a favor and park across the street in the free mall parking. I get that some people want valet parking, so they feel special. But in a sea of parking lots, why am I forced to pay for self parking? Thanks but I'll just walk 50 yards across the street, and keep my $20 a day! I'm also not a big fan of being forced to have a bellman take my luggage to and from the room, as I'm kind of a do-it-yourself kind of guy, and hate being nickel and dimed the whole time! All in all, it was a good stay. The hotel was very clean, and the entire staff was magnificent, especially Jing, at the desk! But I have to say one thing, I've stayed in several Hyatts in the past year, as I'm considering changing loyalties from IHG, and every one of them had the same mushy mattress that kills my back, but kudos to the pillows though!
-
December 2023 by Ciara
Room: The room was horrible. I have never been in a hotel room so disgusting. The room was barely cleaned, furniture was in really bad shape, stains on all of the walls and curtains(look like blood stains). There was also stains on the ceiling (probably a water leak). The mattress was old and worn in. The shower door was broken and wouldn’t close. The walls are very thin, you can hear the rooms beside you conversations through the wall. I didn’t feel comfortable enough to stay in the room during my visit. It is not a hotel that is being properly cleaned and maintenance.Service: The front desk staff was nice.
-
December 2023 by K Ghy
Decent hotel. I noticed at one point they made updates to the rooms, but you can tell some of the updates were rush jobs. The employees at the front desk were nice and helpful. The price to park is a bit much and was a tad bit confusing. But a central location to shops and restaurants in that area. Would recommend if you need a place to stay for the night.Rooms: Normal size room with two queen beds. Room was clean, yet needing some touch up work in the bathroom.Walkability: Super feasible to walk to restaurants or stores. You’re also located inside the a shopping mall.Food & drinks: Restaurant located inside. Other restaurants located around the hotel. Plenty to choose from
-
December 2023 by Abe Vanderpool
We stayed at this hotel for two nights back in October. Overall the service and location were great, but the rooms needed some help. There was a good amount of dust on the window ledges, their was what I believe to be a fish oil pill next to the bed on the ground, and the exhaust fan in the bathroom didn’t work.
