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March 2024 by Kelly Wright
One year with Invisible Fence and by far the best investment we have made to contain our two active bird dogs. They enjoy the freedom to run and explore within the fence boundaries. Excellent experience with the technicians all four visits.This past home visit was an impressive 24 hour turn around from scheduling an appointment to having someone at our door. NATHAN was our technician, and he is top notch. I received a helpful time update from him so I could go about my day without staying at the house for a window of several hours. He was professional and quick to remedy the problem without making me feel rushed. He took extra time to explain a couple of things I forgot and a few things I missed the first rounds of training. You can tell he enjoys his job and is very good at it.The up front service plan was ultimately a money saver for us. And even with the temptation of chasing the local wildlife, our dogs understand and abide by their boundaries which is impressive for active dogs bred to run far.If given the choice, we would invest in this fence all over again. Happy contained dogs and excellent technicians are a good combo!
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January 2024 by Daniel Lopez Rubio
Spent thousands. I’ve called several times to get some help with the fence and I still haven’t gotten an answer back after weeks. Not worth it. Buy a generic brand, the customer service is about the same for way less.
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November 2023 by David Wilbur
Hours do not reflect actual store opening. No way to contact the location. Everyone blames corporate bureaucracy. Roll the dice, drive 30 mins, and hope for the best.
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September 2023 by Bre N.
Well we’ve had our fence about four years and love it however today added a fourth collar, we opted out of having them come out an do the training because well it’s pretty basic, we can manage to work with our fourth fur babe on our own there’s no need. So I drove the hour and ten minutes to get the collar, get home and it’s not adjusted high enough, no effect on fur babe whatsoever and apparently the service plan I’ve paid for does not cover coming out to make collar adjustments which is pretty ridiculous if you ask me considering it is part of the system after all and I did just make this company $495 for the dang thing. No need to mention the cost of set up to begin with, three other collars, battery plan and the service plan! Pointless to say but if I could go back four years I would’ve just gotten a normal fence installed because this is a continuous money pit. If you have money to spend anytime and at the drop of a hat to have them come out or the time and gas money to just hop in the car and make 2-3 hour round trips to make adjustments that may or may not work then this is for you, if not.. keep looking. Today I spent $495 and it was a waste because I can’t get back up there again anytime soon and I don’t have another $179 I think he said ? just to have someone come adjust a collar voltage, because like I said we don’t need the training, we’ve seen it done already.You can do better.
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February 2023 by Donny Bryant
The trainers are great but the customer service is horrible. This is my 3rd fence (3rd home) and I loved it. Now adjustments need to be made and they want to charge just to come out and make a 10 second adjustment. Prices keep going up and it's ALOT cheaper to do all of this yourself.
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February 2023 by Blanca Perez
Needed new collars for my dogs. Excellent customer service. The only thing is that walk-ins are only Tuesdays and Thursdays.
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October 2022 by Sharon Brezausek
Mike Jeffrey's just left and I was so impressed with his professionalism and friendliness. I would highly recommend him to anyone who is looking for a fence for their puppy.
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October 2022 by Lucinda Harmon
I was very pleased with the service. The staff was professional and knowledgeable about their products, as well as being very kind.
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October 2022 by Carla Miller
The best Customer Service. Michelle Dowda was extremely responsive and helpful lining up a technician to fix my 10 year old invisible fence and flag my yard. She was helpful with explaining what would be done as well as providing recommendations. The technicians were extremely professional and on time. Great place to do business with!
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September 2022 by Tom Lopez
The staff at Invisible Fence is awesome. I had a faulty receiver and took it to Invisible Fence. It took them a minute to determine the receiver was no longer working and another minute to give me a replacement.... for free. They have maintained my fence for the past 9 years. Replaced a box damaged by lightning for free. Moved our backyard line to bring it out of the woods, not for free, but the cost was really reasonable. Thank you Invisible Fence!!!
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September 2022 by Brantley Crawford
Incredible service & very friendly people. The fence works well & allows our dogs to run freely in the yard without us having to worry about them running away. Would recommend this company to anyone!
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September 2022 by Todd
Have had my unit for 5+ years and my unit started to have some issues. They fixed them. No problem. Very friendly. Thanks!
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April 2022 by Mary Chris Rogers
We love our Invisible Fence‼️Best purchase we ever made‼️We tried those DIY fences and every time it rained we had to but a new one.With invisible fence Six years doggy stress free!The gentleman that helped us with our fence was wonderful. He spent time with our puppy Cash and trained him on his boundaries. Cash has lots of freedom in the front and backyard. We never have to worry about him getting hit by cars. He is safe in our yard with Invisible Fence.
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April 2022 by Michelle Mandeville
Trash Binford is amazing. She has been so responsive. Helpful. She just has a heart for the business and people and it comes off so professional and kind. Mike has been amazing training my dogs. So polite, professional. You always worry of a man comes to your house as a women, but he made me feel so comfortable and nothing but business. Thank you so much Invisible fence for making this process so easy!
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April 2022 by Claire Maddox
We have loved the GPS invisible fence. It has kept our dog from running towards the highway. It works great as long as we remember to change the collar battery every 48 hours!
