Jackson Hewitt Tax Service offers a mix of experiences for its clients. Many customers appreciate the personable and knowledgeable staff, particularly highlighting an employee named Annie for her professionalism and attentiveness. Clients often feel reassured after their appointments, as their questions are answered and concerns addressed. The service is praised for being timely and efficient, with some customers noting the helpfulness of tax preparers who guide them through complex tax situations. The discounted fees are also seen as a positive aspect. However, some clients express dissatisfaction with the high filing fees and feel that they may not have received the largest refund possible. Despite these concerns, the overall customer service is rated highly, with many clients indicating they would recommend Jackson Hewitt to others. The staff is recognized for their ability to explain tax details clearly, ensuring that clients leave with a better understanding of their tax situations. Overall, Jackson Hewitt seems to strive for quality service while addressing individual client needs.
The preparer was very nice, resourceful and helpful, and the discounted fee really helped, will definitely recommend others
February 2025
Definitely a 5 star rating from me,Easy &simple Didn't make me feel bad for not knowing Certain things about my Tax information lol Great Customer service will be recommending to everybody I meet in the future
