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February 2024 by Mariecia Nelson
Strongly suggest using another collision company, damages to my vehicle was not repaired correctlyMy vehicle was 2 different colors
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February 2024 by J Will
They did a very good job on the damage and kept us updated
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January 2024 by Pamela Stewart
When you bring in your car everybody is so friendly. When you get the text message to come pick up your car, you would think they would check their work. Unfortunately I have to take mine back to them. They had my car weeks at a time. I did not have rental insurance ( I had to pay that out of pocket ). The day I got the text to come get my car, I turned in the rental and had to catch an UBER because I had to turn the car in. $25 for Uber v. $40 per day with a rental. I opted for the Uber. When I called them and told them about the window, Andre said I could bring it back. It might take a few hours to repair the window. GEEESH... check your work. Now, I am livid because I have to take a day off work without pay. Tell me this... why dont you give me your day's pay and see how you like it. I should have taken my car to Little Jon Jon and Elroy down the street at least they would have opted to pay for a day's rental since it was their fault. After I take my car back to see about the window, NEVER again will I use them. They got one over me this time. The attitude.....
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January 2024 by Missey Holt
They have the potential to be great. However their customer service and follow up are lacking greatly. Initial process everyone is friendly. Once they have your vehicle you can barely get anyone to answer the phone let alone call you back. I was given my car back incomplete, wrong parts came and sat unopened until it was time to place them on my vehicle. This due to a lack of quality control. A minor repair turned into the vehicle having to be returned to them due to the paint color being drastically darker than the vehicle. This resulted in them having my car another week, this in addition to the already 3 weeks they had it originally. In the end things got worked out, however, with proper communication, checks and balances, and overall better care towards customer service this experience could’ve gone a lot better. I pray I never have to but if I ever need a body shop I will not be choosing them.
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January 2024 by Tom Lane
Great work and time to complete the job
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January 2024 by William Kennedy
They do great work, are courteous, responsive and professional. My car was returned to me earlier than promised and looking great.
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January 2024 by Marlie Hyde
My experience was great! I’ve had friends who’ve experienced other repair companies and the wait to retrieve their car back is months out. I received my car back in weeks and in great condition! The communication was consistent and allowed me to have full access of updates. I highly recommend Joe Hudson’s Collision repair!
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December 2023 by Dion Lewis
Never disappointed
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December 2023 by Kristy White
Great experience at Joe Hudson!!!
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December 2023 by Jasmyn M.
I am STILL dealing with the effects of their craftsmanship today, and the wreck (fender bender on the freeway) I had was in March 2023. I drive a 2019 Hyundai Sante Fe. The day I got my car back, there was a warning sign on in my car "Check headlight LED" I told the shop about it immediately, and they told me to bring the car back the next day. That day, they looked at it and said they did all they could do but couldn't find why the light was on. They suggested that I take the car to a Hyundai service dept. When I took it to Serra Hyundai, they told me that it was the job of the body shop to put the car back in good condition. They said I should not have left the shop with any worries, especially not having a new warning light on. Also, a few weeks ago, one of the Halogen headlights went out; this was just replaced in March by Joe Hudson and should not have blown out so quickly. The front bumper on my car is not on correctly and is already showing signs of separating. I don't want to worry about my bumper coming off on the freeway!! *Sigh So now I am back dealing with Joe Hudson as they decide what to do about this situation. I sent my car to their shop, they should use the insurance money to fix it, not take the insurance money and then leave me with the headache of figuring out why the LED lights aren't working properly. The overall job cost my insurance company 12,031.87 plus my deductible. These are not shade tree prices! These are professional prices, and I should have a professional quality of work done on my car. This is just not right, and I hope that they fix it. I will keep this review posted as I continue to work with Joe Hudson. Right now, I am keeping everything in email so the communication is recorded.Be aware of the craftsmanship; the people are nice, but look at your car and don't leave with any worries.
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November 2023 by Rick Guilbeau
I just had my Ford F-150 pick up repaired at Joe Hudson’s collision center here in Trussville. It was one of the closest auto body repair shops that was recommended with my insurance company, Nationwide. The front bumper was badly damaged and hanging down from the front of the truck. They did a great job; the truck looks brand new. On top of all of that, they apparently washed the truck because it looked a lot cleaner when I picked it up than when I brought it in.
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November 2023 by Ezra Amanda Lee
Did a fair job on body work but did not address computer issues that were a result of the wreck despite quoting repair of that damage.Also, the new bumper is missing the cap to a small cutout on the driver side.Services: Painting
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November 2023 by Obiwan Kenobi
They staff here is great. Unfortunately, I've had to use them twice (not my fault either time ?). The work is on point, and they send updates so you're not in the dark. They are also certified to work with my insurance company, so no hassles there either.
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November 2023 by Suzanne McCulley
Great service and excellent work. It was completed two to three days before date expected. Would highly recommend them:Service: Body & Trim
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November 2023 by Deja S (LaDiDaE)
This is my third time using Joe Hudson and they always provide superior results and excellent service!
