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March 2024 by Dani D
I had a question about a necklace that the rhodium was worn off and if there was a warranty on the item. The sales girl was telling me that my item didn’t look like Kendra Scott and suggested that it was probably a fake bought off of a fraudulent website. Absolutely not the case, and I told her that it was bought from the legit Kendra Scott website at full price. I understand there are limitations to warranties and there is normal wear and tear on items, but why would you continue to buy items that are poor quality that the company does not stand behind. The girl did offer a 15% discount but that would definitely not be worth it considering the necklace was one of three that was badly worn off. Poor quality and customer service is lacking. So sad, I love Kendra designs.
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November 2023 by Nadia Banilohi
I had an exceptional shopping experience at Kendra Scott, thanks to the outstanding assistance from one of your employees. Abby P. went above and beyond in helping my friend and me. She took her time to understand our preferences and offered valuable recommendations.Abby recently moved here, and her dedication to providing top-notch service has truly left a mark. Her expertise and genuine enthusiasm made our visit enjoyable and successful. We felt well taken care of and appreciated her personalized approach.Because of Abby's excellent customer service, I'll definitely be back to Kendra Scott for my future jewelry needs.
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November 2023 by Terri Buster
I had previously avoided this store due to treatment by staff. Claire, Lala and former employee Kristin have recently welcomed me and turned me into a full fledged addict! I've even dipped my toe into the demi-fine pieces and love them!! You can't ask for more patient and kind service than these ladies. <3
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October 2023 by Madison Mickle
Everyone was so helpful and so friendly! Got a ring made at the color bar with my daughters birthstone in it! It’s beautiful and the people here are so so sweet!
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September 2023 by Grace Howard
This was my first time at a Kendra store and my experience was fabulous. I want to specifically shout out Anna Grace who was extremely knowledgeable and helped me find exactly what I was looking for— thank you Anna Grace for your help! Will definitely be returning to Kendra Scott for my future jewelry needs
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July 2023 by Tracey Kennedy
I don’t shop for my wife anywhere else! I love their pricing and the people there are always amazing!
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July 2023 by Marlene Caselman
This was my first time in a Kendra Scott store. I have purchased online many times. I was looking for a specific look for a necklace and I was introduced to the color bar! So many choices! I love the black chains, they are my favorite. Then I was able to match it with this amazing blue stone! Staff were so helpful and made me a timeless piece that I love !
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April 2023 by Ashley Jones
The women that work at the Summit location are snobs. Girl- you work retail in Birmingham, Alabama selling costume jewelry.
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April 2023 by julieth adam
This place is highly recommended. If you are looking for something special for someone, you should go here. I will definitely be back again. Customer service is everything, they are super special. If I could give them more stars, I would give them to them.
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April 2023 by Kourtnie Roberts
Destiny and Lala were wonderful. This was my first time in a Kendra Scott and it was my birthday. Destiny literally made my day. They have made lifetime customers out of me and my 3 daughters who also loved the experience.
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November 2022 by Emma Grace
I had the best experience here! I had Lala helping me and she checked me out, she fixed my necklace in less than 5 minutes and replaced an old one as well. She was so sweet and helpful! So easy to just get along with the workers here and a good vibe.
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October 2022 by KRISTIN BOOKER
I placed an order online for earrings. I requested gift wrapping with an enclosed card. I received an email stating my order was ready for pick up. When I arrived to retrieve my purchase at 10:00 a.m. I continued to receive a voicemail for approximately 8-10 minutes. Finally, 1 of 2 employees opened the door. I informed her that I had a curbside pick up. My item was brought to the car as a regular purchase. I returned to get the item wrapped and was told, “I don’t know why it says we do curbside or gift wrapping because we no longer do that. I can give you a box. We don’t have tissue paper. Management will have to do something about that.” I then inquired about the requested gift card with the typed note, she couldn’t assist with that request either. I normally receive top tier service here. This time was not the positive experience I normally receive. I was very disappointed at how dismissive the sales stylist was. In a time where people have a choice for shopping, this experience today made me second guess returning here anytime soon..
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July 2022 by Lindsay Davis
If your wanting to use your 50 percent off birthday coupon make sure to use it online and not in the store. I had picked out what earrings I wanted off the online color bar option and added it to my cart with my birthday coupon and it came to 33 dollars with tax. I was going to be near the store so decided I would go in there and have it made and picked up. When paying I was told the coupon now only works on the earring base not the stones. And instead of each stone costing 10 dollars that it did online it was 15 dollars apiece. So my total was 55 dollars vs 33 if I had ordered them online. Not only the price difference but only 1 lady stayed out front the other two just kept walking to the back and ignoring the customers filling up in the store. I don’t think I will be back. And if I do decide to buy anything else from Kendra Scott it will only be online.
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April 2022 by Allyson Brimer
Excellent service today! Destiny and the other two ladies working were so kind and helpful! My daughter loved her first experience at The Color Bar!
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May 2021 by Cilicia Arrington
Excellent service & selection.
