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June 2023 by Phillip Jones
1. Rude customer service2. They only push product rather than listening to their customers needs.3. Never said thank you.
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June 2023 by Frank M
They are Pool experts. Andrea, the manager, is fantastic. The staff is friendly and very helpful.
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January 2023 by Thomas Smith
I get all my pool chemicals
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January 2022 by Tom Townsend
I hired Leslie’s about two years ago to replace a pump and filter, based mostly on them explaining their incredible warranty. I have been calling for several days to take advantage of this warranty, and have been getting the runaround from the local people as well as corporate. First, I called to get on the schedule three different days. I spent about 20 minutes on hold each time, with a recording which continually states their service department’s job is to get pools running so we can get back to enjoying them. Each time, I would get someone who was apologetic about dispatch not getting back to me (more on that one in a moment). Today, the assistant manager at the local store explained that they don’t have a service technician in the Birmingham area because he quit. “He,” not “they!” He then gave me a kind of “oh well” dismissive tone about it, explaining there was nothing he could do about it, which I believe, based on his position, so I asked to speak to his manager. His manager was polite and respectful, but unable to do anything. I requested to speak to her boss, the district manager, and she spoke with him and assured me he would get right back to me. He hasn’t yet. My favorite has been from corporate, a service rep named Patrick. When I explained the issue to him, and offered a solution of them outsourcing their tech work, he proudly defended Leslie’s policy of not outsourcing technicians. Apparently no service is better than outsourced service. When I told him I was frustrated about not getting a call back from dispatch after three different days of calling in, he asked if I wanted to talk to the service manager about it. When I said yes, he explained that he would contact the dispatcher to pass a message to him. YES! The person who will not return my calls is now to be trusted to pass on a message to his boss about him not returning calls! At this point, I just want my money back and find a more reliable company.
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January 2022 by cynthia goodman
I love to come to Leslie because of the young lady Andrea treat you with very good courtesy you do not find that in too many places
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January 2022 by Daniel Bridges
Best pool store around.
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January 2022 by Taylor Hall
Very rude.
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January 2021 by Pam Shealy
Highly recommended. Andrea is definitely the BOMB! Never steered me wrong. Very knowledgeable and won't sell you products you don't need. She's AWESOME!!!
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January 2021 by Kai Grimm
If your pool is in trouble and you are only guessing, I would recommend speaking to an expert. No purchase required.
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January 2021 by Fat Hubie
Would be lost without Andrea! She always knows how to keep my pool clean.
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January 2021 by Jonathan Lessa
Not even going to go into the store after how bad the customer service was and how rude the associate was on the phone.
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January 2020 by Dennis Quire
I have received excellent help with water testing and chemical recommendations to keep my pool nice and clear. However, I just purchased their $99 green pool cover for closing which had two defective openings/holes in it that had to be returned. It was exchanged for the same cover and while installing it, there was discovered, in the inner diameter of the pool cover, a raised, defective weak spot. I was able to return it for a full refund. However, I was informed that two upper managers said two defects in a row was highly unlikely and implied it was due to customer error, such as tearing it while opening the box. Two issues, I don't recommend the $99 green cover for closing and the two upper management voiced unacceptable customer service and a staff member put me on hold once for 25 minutes after being told "hold on for just a minute". It's no fun taking off two pool covers and replacing it a third time in this recent, very hot temperatures. I got the cold shoulder from the staff and it wasn't my fault their product was defective.
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January 2020 by Sharon Bey
The maintenance of your pool is very important to keeping it looking and being good. This place does that well. Analyzing your pool for what you need is something they gladly do for free and let you know what you need, and directions on when to put it in and how much to put in. They are a senior citizens blessing!
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January 2020 by billie jo krome
They take their time with me every time I'm in there and I'm a first time pool owner so I need the extra time lol
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January 2020 by v bee
Kerry did an excellent job getting my pool back crystal clear
