Lowe's Home Improvement in Birmingham, AL, is a go-to destination for all home improvement needs. Customers appreciate the variety of products available, from gardening supplies to appliances, paint colors, and patio furniture. Many have found great deals, especially on items like fire pits, which are easy to assemble and come with covers. While some shoppers note that prices are higher than online options, the convenience of same-day purchases and the helpful staff make it a viable choice. However, there are mixed experiences regarding customer service, particularly with price matching, which some found inconvenient despite long-term loyalty to the store. Positive experiences include quick delivery times for appliances like refrigerators, with options for discounts or replacements in case of minor damages. Overall, Lowe's offers a solid selection and helpful services, making it a reliable option for home improvement projects, as long as customers visit at optimal times for a smoother shopping experience.
Store manager and employee were so helpful and nice!
January 2026
Lots of stuff! Not a lot of staff. One bright star: a woman staffer I commandeered went the whole 9 yards to help me. Great attitude and tried to find the right assistance for me in lawn & garden. Unfortunately I didn't get her name. But Lowe's Trussville should thank her from saving them from a 1 star rating.
January 2026
Great pace to get what I need in a hurry. The app works great.
