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January 2024 by Darryl Bone
Knowledgeable and courteous staff, well organized merchandise and competitive prices.
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January 2024 by CeEs Webster
I needed an incandescent bulb to put in my chicken coop while the temps are so low. I ran across a radiant heat bulb next to the bulbs. Kudos to Lowes for helping me find a better solution for me, just with product placement.
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January 2024 by Eagle Restoration
Ok it's Lowe9
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January 2024 by Colleen Perry
If I could give negative stars I would. Bought a washing machine and dryer on December 21. They came to install on the 24th. It was installed incorrectly. Since the first installation was done wrong I have called 37, yes 37 times in the past two weeks for someone to correct this. I have spent hours on the phone explaining the two horrendous experiences I had with the two different crews they sent to “install” the machines. It has been a living nightmare. After two weeks of enduring the 37 calls and hours of talking to customer service, the no response from any local manager until call 35 where the customer service rep had to patch me in, to the complete lack of professionalism from the local store or the 3rd party crew they send to install I am now left with them coming to remove these machines Monday and supposedly they are going to send a check to cover the tip money I paid. Absolutely worst experience ever! One of the customer service reps I spoke with for 45 minutes said she was absolutely sickened at the way this local store was doing me. There are WAY more details than I can share here. Please do not use Lowes or better yet Lowes YOU do better!
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January 2024 by william stout
Bought all my paint and drywall supplies to refurbish a house here. Great service and supplies! Thanks guys!
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January 2024 by Larry Garrison
You don’t ever answer your damn telephone so we can’t figure out what pricing is on your product and you say you’re trying to figure out your phone system what you’re doing a lousy job of it
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January 2024 by toñito rock&roll
I almost found everything, they didn't have what I was looking for.
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January 2024 by Raymond Shoults
Good place to find almost anything you need to remodel or build a home?
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December 2023 by A B
Losing ground with other home improvement store- inventory is never correct- don’t trust what the web site says is in stock. Disorganized. Ordered an item online, received pick up notice. Arrived at the store and no one could find the item. My husband went into the store found the item and I had to get a refund for the order and buy the item all over again.
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November 2023 by Karen Rickerson
Bought a frig on Thursday. Sales guy showed me on the screen and I read that it was to be delivered on Saturday. Called to check and it is for Sunday. Manager called me a liar that I didn’t see it correctly. I told him no that the guy and I even talked about it being my sons birthday but it should work. Told him I bought it there because of the delivery due to old frig emitting a chemical smell. He said nope he couldn’t help me. Never again.
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November 2023 by Paul Hudson
Bought clamps to make a traditional split top roubo workbench. Now that I have your attention, Godzilla isn't here I must continue the search elsewhere I've included a picture of the fire-breathing fool for reference. Stay safe out there.
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September 2023 by laura jarquin
They sold me a dryer that did not work and did not want to return my money even though I was trying to buy another set or other options to help me resolve my issue. It had been less than 3 weeks when I was able to try the dryer and it was not working. They did not present resolution but decided for me to fix my own issues.
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September 2023 by Ted Bell
This is a review of the service I received from the Trussville Lowe's store after a problem I had with a truck damaging my property. Saturday 9/23/23 a Lowe's truck decided to use my front yard to turn around their truck. This truck then hits my mailbox and bent it over. Actually got a photo of the truck doing this. So i called Trussville Lowe's to speak with a manager about this. Absolutely the rudest people I've dealt with at a store. So this person that's answers the phone tells me she will give the manager a note and call me back. This never happened so I call back she tells me she has a line of customers and I told her ok put me on hold or whatever I need to speak to the manager. Left me on hold for over 40 minutes. Then I hung up tried to call back and they would never answer my call the rest of the night. Stay away from the Trussville Lowe's store they could not care less about people or any problems. I ended up calling the Hoover store and they finally got me a phone number to a company that handles these kind of problems with their drivers and I made a report. Hopefully it gets resolved.
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September 2023 by Andrea Deason
We spent thousands of dollars at Lowes went to store 0594 Trussville AL on 9-16-23 paid for to be picked up 9-18-23.Our builder picked up 1 order of 2 however they checked out both orders so when we go to pickup 3 cabinets roughly $650 they said you already got them we explained no he builder picked up first order not cabinets.Customer service called a manager up to explain situation all she manager said was “we are looking at tapes to see if you picked up or not”. They didn’t ask any questions to see what pickup person or vehicle looked like or time anything. After 45 minutes we walked to the pro counter end to see if we had any updates, 4 people were huddled in a room watching video. Finally another 30 minutes pass they come out and say “well we don’t see them we can’t see who got them” we suggested to look at camera footage of our builder, they finally decided they needed to inventory to make sure we weren’t lying I guess that is the feeling they projected. They basically accused us of stealing never gave any benefit of the doubt they might have made a mistake. We told them we were leaving and going to home depot and left our numbers, we got to home depot 1 mile away and lowes called saying we found your cabinets they are ready by pro counter. Not once did Scott (he called) or anyone from lowes offer any apology at all. I returned my cabinets and bought from Home Depot, worst customer service experience ever .
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September 2023 by William P S.
We just recently bought a Whirlpool fridge, it was delivered in July. Worked about 3 weeks before it quit making ice. We had it repaired with the warranty and it worked for 1 day. We set the freezer to the coldest setting and it was 35. The fridge on the coldest setting would be in the 20s, but if bumped to the next coldest between 40-50. We reached out to the executive office of Whirlpool which authorized a return for replacement. We talked with Fred and Fiona at Trussville and they were absolutely great. This review isn't about them. We bought a new fridge and we're told it would be delivered on 9/11/23. They attempted delivery on 9/10/23 while we were not home because we were told it would be delivered on Monday. Here it is 9/11 and they never showed up. This isn't the first time we've had issues with services from Lowes when it comes to contractors delivering and installing items purchased.
