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November 2023 by Jackie Smith
The receptionist at this location was horrible with rude and racism attitude toward me. She flat out and lied telling me my VSP insurance company was closed stating my coverage could no be verified while I was on the phone with them and they said my coverage was available for her to see. I asked to speak to a manager and she reported we don’t have one today. I asked for the corporate number she said I don’t know it but you can look it up on line. I responded that I never seen a large company with out giving staff or customers corporate number that is not good customer service. While I was in my exam she brought back the phone number that I requested earlier. Poor customer service and professionalism with a lot of racism.
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November 2023 by Kathryn Burrowes
Carlo was absolutely AMAZING! He was so kind and patient with me- I really had no idea what type of glasses I wanted when I walked in. He gave me his honest opinion of the (tons) I tried on. I ended up getting a pair that I am in love with!! I will absolutely be returning here in the future and will recommend to everyone! Thank you so much Carlo!!
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October 2023 by Luke Cooper (luke.creekwalker)
I took MyEyeDr a voucher from work to get some prescription safety glasses. I wasn't supposed to pay anything out of pocket. They wanted a copy of my prescription from my optometrist. I got it to them the same day and it was still valid for about two weeks. MyEyeDr didn't respond until my second status request over a month later. They incorrectly noted I had to pay a $35 copay and it's clear they also dragged their feet and did not get my glasses made. So now my prescription is expired and I have to spend money to get a new exam and prescription form.
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August 2023 by Janet Decker
From the moment I walked in, I was impressed with the kind efficiency of the entire staff. Dr. King is AMAZING and thorough every time I see him. Then, Dawn helped me find JUST the right glasses in my budget without pushing me into something at a higher price. After I got my new pair home, I called Dawn and asked a few questions I SHOULD have asked before I left with them (my bad!). She had me return to the store, where she happily answered ALL my questions, and fixed the problem. I’ll never recommend anyone else!! They are all so wonderful, but special compliments to that sweet Dawn! She made sure I was absolutely not only satisfied, but HAPPY! ??????
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August 2023 by M
It was great to see Dr. King after i had lived so many years out of state! It is still a quiet and calm atmosphere in the waiting area and in the exam room. After so many years with glasses and contacts, my grandmother taking me in for appointments, and always knowing my vision concerns could be resolved and corrected, I am SO thankful to be back here and visiting again.Not only all of that, but I waited until the office opened at 9 to walk-in and chat with reception to make my appointment, not thinking I could be seen for hours I was grateful when I could be schedule for just a short while after 10:00. Then I was seen, given my eye exam, given a trial pair of contacts, checked out at the reception desk with a 6 months supply of contacts ordered, all before 10:45!
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August 2023 by Aislynn Rivers
Carlo was awesome to work with!! He was very knowledgeable about what shape of frame would fit best with the shape of my face. He also made the entire process very smooth! Thank you so much Carlo for your help!!
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August 2023 by Tim F.
I went in to get my glasses adjusted and met Carlo, optician. I found out I was due for an exam and retuned the following day. Carlo was patient and helped me select a very nice frame. He was professional during both interactions!
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August 2023 by Maria Baidal
My husband was given the wrong rebate page for contacts. I called to get the new code and it does not work, again was given the incorrect number. I called again and the rude lady from their customer service wants me to drive and get the code at their office, a number she could just give me over the phone. I guess too lazy to look for it and, maybe to her $100 dollars is not much. My husband and I have been going to this office for years but thanks to this rude lady we will not anymore.
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July 2023 by Ashley McGee
Ms. Alexis was amazing helping me reorder my contacts over the phone! She was able to locate me a big discount by ordering a years supply instead of 6 months supply! She was also able to get me a trial pair. Thank you Ms. Alexis for being so knowledgeable and kind! You’re the Best!
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June 2023 by Faith Mingo
Just had another wonderful visit with Dr. King to whom has given me excellent service throughout the years here at My Eye Doctor. And Carlo, the Optician, here was sooo patient with me while found the Perfect pair of eye glasses. Thank you so much to the both of them!!! EXCELLENT JOB!!!!
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June 2023 by Brian Williams
Professional con artists. I have a prescription for contacts, I pay like $100 to “get fitted”. Ok, whatever, first time with contacts.Then , next time I go back, they change my prescription, but I want to keep the same daily contacts, same brand and same line. They offer a $120 fitting. I decline as I’m not changing brands.Now two months later I need to order contacts and didn’t realize they hold your prescription hostage because they I didn’t pay another $120 or whatever charge fee to be “fitted” again. This is a scam and they are professional con artists. I can’t imagine going back to this place. And my wife and 2 kids all use this place. Time to change.
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May 2023 by Lydia Sisson
I HIGHLY recommend this place! I was able to easily make an appointment online. Upon arrival I was greeted by friendly staff and quickly taken back for my appointment. The doctors were so nice and informative and I needed a follow up referral to a specialist and they sat that up for me! I didn’t end up getting any frames from there today but they have a HUGE selection to choose from and there were several associates helping me look. I will definitely be back! Also, I saw Dr. Emily Compton but I’m sure they are all great!
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March 2023 by Beverly Underwood
Dr. David King and Carlos took really good care of my vision needs. They were very patient and informative. I plan on continuing my eye care service with My Eye Dr. in Hoover, AL, and I would recommend this company to friends and family.
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February 2023 by Bill H.
Now that it's a chain the service is terrible! They rush you through the exam. Everything is about up selling and moving quickly through patients. I am a physician and I will never go back to one of their stores. The optometrist rushed in and out changed my perception so much I was getting headaches and had to see someone else to realize they wrote for the wrong prescription. That was after buying two sets of glasses and many contacts that are now all wrong. The new optometrist I went to said now that it's a chain they see that all the time from this business. Don't waste your time and money. Terrible terrible for care!!
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February 2023 by Chelsea Mills
Alexis was so helpful to my boyfriend when he had a ton of questions and were curious about insurance, she made it all so clear. This will definitely be our regular eye doctor now, making an appointment for myself soon!!! Great experience and friendly staff.
