Office Depot

Most Recent Comments

• January 2025 by D. J. Miller
  Person (blk female with red locs, careful, there are two young ladies with red locs) working FedEx desk - has no customer service skills! AWFUL! Waited on a white male customer after totally ignoring me. As I turned to leave in discuss, she then asked if I needed help! Absolutely not!!! Customers, go to the Snow Drive FedEx for your shipping needs, so much more professional!!!! P.S. Management isn't much better, looked directly at me and my husband and didn't acknowledge or ask if we required assistance!😧
• January 2025 by Nicole Grindel
  I received Excellent service from this store!!
  Outstanding Staff with Quality Products!! I Recommend Highly!!
• December 2024 by M K
  I come to this location frequently. On this particular day there were a few people in the store printing items. No one was on the other side at the registers. I waited over by printing where an associate was processing a refund. 2 other associates were standing at empty register stations. I asked a young lady with golden dyed locs if she was able to ring me out. She pointed at the already occupied associate and said “He got you” and went back to walking around and twirling a ruler. When I got to the register I noticed the associate was actually the assistant store manager, I politely asked him why she was unable to assist me on an empty station and that’s when he kindly explained that his register was the only one that could process a transaction which made a world of sense. I thanked him for the explanation and mentioned that it would’ve been nice if she could’ve explained that in her free time of doing nothing and practicing her ruler twirling.
• December 2024 by Chris Leno
  I walk in to do a shop order, worker scrolling on her phone looks at me and continues to scroll…the store manager Caleb glances at me a few times and nobody says a word. At this point Ive been in the store for 20mins looking for a few items and I finally found the earbuds on my own. I needed assistance with a few security locked items, so I said excuse me in the store to get help. The manager Caleb walks up to me swinging his arms and hands in my face, saying you don't need to yell you walk to me to get help! I said I needed help to get a security item unlocked from the shelf I am a customer! Why was he so comfortable to walk up to me with such disrespect and unprofessionalism? I didnt yell i said excuse me with a proper tone and kept my hand up so one of the workers would see me. He seems to had an issue helping me in any form, but jumped to anybody white or hispanic. I felt violated and disrespected, I am darn near 40years old and to be spoken to in such a way just for asking for help, he should not be anyone’s GM, supervisor, whatever he considers himself. I will be contacting corporate on this matter as well. He only decided to help and change his tone once my wife who looks very fair skinned walked in to address how he approached me. Im also a woman so him getting in my face swinging arms and hands telling me not to yell out excuse me to get someone’s assistance was disgusting.
• November 2024 by Martisha Davis
  I was treated very kindly and helped with the maximum amount of patience. Tan was very very helped and knowledgeable of all thing office depot our products looked amazing I live near another store location but will travel an additional 11 miles to come to this location. THANKS TAN!
• October 2024 by Chris Speigner
  Just got charged 10x the amount that the store in Hoover usually charges. When someone is asking “how many copies to meet the minimum charge” is the appropriate time to say “the paper we selected cost $30!!!” The minimum to print is $2.50 for future reference
• September 2024 by Brad Church
  Terrible customer service from management and staff.
• August 2024 by Christopher Elliott
  I love using Office Depot for my shipping materials. Best prices, have most all box sizes I need, and the one I usually use (Hoover, AL) has most all of my online orders ready in literally less than 240 SECONDS! For this location, my first time visiting but second time ordering from. The first time I ordered from them I was notified in less than 5 minutes they did not have the 1 item of supposedly 37 claiming to be in stock per the website. It was fine because Hoover was closer but I was planning to be in the Homewood area that day. Today, this Homewood location was closer to me so 10 minutes before leaving work I placed my ordered. I should’ve noticed at the 10 minute mark it wasn’t going to be fun because I’m use to the EXCELLENT service of the Hoover location. So I drive over to the Homewood location 15 minutes from my work. I get there and I have a text from Office Depot saying “There is something wrong with your order. The store manager will call you shortly.” I walk-in and advise the associate at the door I’m there for my online order but just got the text message. She pages her manager and she said all he said was “It’s been refunded to you.” And then the clerk behind the counter said “I actually have it right here. I then said great I guess I’ll repay for it since I’m here and you have it. For some reason it cost 103% more to purchase it in store. I told the associate I’ll pay what I just paid online for it. He said in a very depressed tone “I’ll have to go check with my manager.” I don’t know why he couldn’t just page him for it instead of walking the half-mile to the back of the store where the manager seems to hide. He never came back while I was there. I told the associate I met initially to just ring me up because I’m not waiting. Luckily she was able to price it right for me. Such a waste of time coming to this location. I DO NOT RECOMMEND ANYONE COMING HERE. You would truly be served faster driving past this one going to the one in Hoover and coming back to Homewood. Someone needs to check on this location, IT SUCKS!
• May 2024 by Patrice Samuel
  Nobody that works there know what they are doing
• May 2024 by Sara Fausto
  The manager they have at the store is a terrible worker. He doesn't know how to solve any problem. He only knows how to say come another day because I don't know. I have been coming to this store for so many years and I have never met a person who doesn't know how to do their job. ?
• April 2024 by Sergio antunez
  I have to way on line more than 20 minutes in line no one is on store the register is alone no cashier people. I need to pay for product. No one is available to pay .I like to running mad because no one is inside. Someone know what sop
• April 2024 by Andrell Hubbard
  Very helpful sales representatives!
• April 2024 by Jerry Thompson
  Went into store to buy a printer. Customer service was nonexistent. Was there about 30 minutes and never saw a clerk. On my own I found an acceptable printer, but I would like to have someone answer questions.
  While I think the printer will be okay, I was very disappointed in the lack of service. This is not what I expected based on my experience at other locations.
• March 2024 by The Gorham
  Homewood Al store is generally helpful and efficient. When getting copies be sure to specify color or black and white.
• January 2024 by Claudette Braxton
  I came in yesterday about 5:20pm & they white older Guy was so rude about getting my flyers printed for my business he said he was the Boss. He seemed to be in his 40’s to 50’s & I explained to him the younger guy the previously did the same ones for me had no problem. He was just so rude & seemed racist explaining he couldn’t do it so I left & I patiently waited on him supposedly doing it for over 45 minutes .