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December 2023 by Ebonie Byner
I went into the store today to pick my online order up. The store was packed. There is a list you have to sign in order to be waited on in the order you arrive, which is fine if I was buying jewelry in store, however I ordered online in efforts to avoid waiting in store. It is crazy for me to have to wait on people in store to view, try on, and decide whether or not they will purchase jewelry in order to get what I have already paid for. The purpose for curbside and in store pickup is to avoid extended waiting times. It is suppose to be express. I spoke with a few potential waiting customers and was told they had been waiting at least 1 hour. My already agitated one year old would have made the experience for others unpleasant so I had to leave without what I purchased because the process wasn’t going to be quick. There should be a disclaimer saying this was the case and I wouldn’t have ordered. Pandora has lost a customer because this is unacceptable especially when I have already purchased my merchandise. I will let the oder cancel and disappoint my loved ones because of a nonsense policy. With Christmas being so close I have no gift because of this. Will take my business elsewhere.
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December 2023 by Jeff Fine
Internet said opening at 9:00 waited till 9:30 and a employee said don't open till 10. Had to leave to get my shopping done . May I suggest it's Christmas open, so customers can shop
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November 2023 by Melinda Stanfield
Beautiful bright clean store and was greeted warmly. I had called ahead to ask them to hold a bracelet as I wanted to exchange one I had bought recently to a smaller size. Sadly, the sales associate that had put aside the bracelet the day before did not check the clasp. The sales associate that helped me was honest about the clasp being slightly faulty and even though I could have exchanged my bracelet and taken that one, she recommended against it and did everything she could to try to accommodate me. Unfortunately I didn’t have enough of a remaining balance on my Pandora card to make the exchange. She even tried increasing my credit limit but to no avail.I gave 4 stars because I wasn’t able to exchange my bracelet, and I feel that for a high ticket item (it was a diamonds by Pandora bangle), they should have had better stock. But she was very nice and spent a lot of time with me to try to come up with a solution.I still recommend this store!
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November 2023 by Monika Cabrera
I had the bad experience ever is my first time writing a review, but i have to do this, i came today to try to return something and this lady supposedly the manager was so rude and honestly sound racist, and even told her and she just laugh and say “have a good day” not because you said that, means your being nice, she was jusy shutting my mouth and there was another lady, saying she was going to call someone to take me out of the store like if i was doing bad or crazy, i love pandora and everything but the people they have is so wrong, specifically the managers are there to help not to be this rude,Terrible Service!!!
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June 2023 by JL Reyes
Service, location and store was awesome I wish I can put 10 ?
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June 2023 by Richard Seagraves
The staff was very welcoming (which that's their job) but were also very helpful...If your looking to add to your collection visit this location...
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March 2023 by Dave Walker
Locked the door 20 minutes prior to closing. They did have customers in the store but 20 minutes seems way too early and I only needed to come in and pay for a charm. I checked online to make sure it was in stock.
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January 2023 by Stephanie Alexander
I went into Pandora at the Summit right before Christmas. I was looking for a piece of jewelry for my 16yr old daughter. I had no clue what to get her (that she would actually like). The store manager, Carlanda, was so helpful and took the time to help me find the perfect piece. My daughter was so happy on Christmas Morning to see her new necklace!
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January 2023 by Sharita Hawkins
Love this location and it’s wonderful staff that helped me choose the perfect charms for my loved ones this holiday season!
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January 2023 by Keith Dukes
Horrible Customer ServiceI recently posted a review on the Summit location in Birmingham, Al. I removed the review thinking management would become better. I was wrong and this is the reason for the repost.Earlier this month my wife’s Pandora bracelet broke. I checked the website and it stated repairs are to be taken into the store. I went to this location. I was told by the manager via an employee that the information was not true. I needed to contact customer service, this was a Sunday. I contacted customer service and was told the information was correct to go into the store. I contacted the store manager directly and went back and forth with her via text. Finally I contacted the cooperate office and was given a number to call. The cooperate contact was able to resolve the issue with a gift card, because the original bracelet was not in stock. I informed the store manager and she stated I needed to work with them from now on. I stated after this experience I probably would not be purchasing Pandora jewelry. She stated that probably for the best.(The reason for the repost)On 12/12/2022, my wife went into the store to use the gift card. She tried on a bracelet and made the purchase. She did not immediately wear the bracelet as she has 3. On my birthday 12/30 she decided to were the bracelet. When she placed the charms on it they fell off. She decided this bracelet was not for her. We contacted this location to inquire about exchange. We was told that we would need either an email address or receipt. Also, the bracelet must not have been worn. After resolving the communication mix up with the first representative. We told the person on the phone ok. We went into the store today 12/31 to exchange the bracelet. The first representative handed the return off to the assistant store manager Brook. My wife began looking for a replacement. She looked at the bracelet and clasp, then had another associate look at it. Brook looked at us and stated she cannot take the bracelet back because it’s been worn. We informed her that this was not possible. She stated that there was a mark around the clasp area. We informed her that the only time the bracelet was put on was in the store during purchase. She told us she could not exchange it because of the mark and if she did she could loose her job. I stated in the store that people need to make sure they look at their jewelry before they by it, because it may show sign of it being worn. Brook told me she was going to contact security. (I am hoping that the store has video to prove this). After being treated like a criminals, treated like as if we were lying, treated as if we were trying to steal, and treated as if we were trying to cause a commotion, we left the store and contacted the cooperate office via email again.
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November 2022 by Michelle Hill
I’m sad to report the horrible customer service I experienced Nov 19th, 2022 at the Galleria Pandora Jewelry store. The associates over looked waiting customers and when I attempted to speak with the manager Ms Cynthia it was clear she lacked the professionalism, leadership and customer services skills to managing any establishment.
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May 2018 by Shannon Mccray
My daughter received a ring for graduation and needed to exchange the size. She wanted the EXACT same ring in another size. She was told that they could only exchange or refund rings purchased from that store. This ring was purchased at the Galleria. I searched the return policy online and it is as follows PANDORA stores are happy to exchange any items purchased from any PANDORA store. A valid proof of purchase must be present within 30 days of purchase and the items must be as new. Any items for exchange without a receipt may, at our discretion, be exchanged at the current price. I call to speak with a manager who informed me that the store was independently owned and basically created their own rules. As the conversation progressed I am told that the Galleria has the same policy because they have the same owner. I said, "so, you are telling me that my daughter can not exchange a ring for another size at your store when the internet clearly says that Pandora policy is that she can AND it was purchased at a store that is owned by the SAME person"! She lets me know that is correct, but will not give any contact info for the owner or anyone above him. I will be calling the corporate headquarters first thing in the morning.
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January 2018 by Brant Gasink
My husband and I came up with a great idea to buy myself, my mother and MIL Pandora bracelets about 5-6 years ago. Since that time, we have purchased 6 bracelets and countless charms as gifts for birthdays, mother's day, Christmas, etc. We have literally spent $800-$1500 EVERY year as gifts and my other family members in California and KY have also shopped their Pandora stores to buy charms as gifts for family members to help build out the bracelets since we made gift buying so easy by purchasing the starter bracelets. When we first purchased the original 3 bracelets, we were told that if the gift recipients wanted something different, all they needed to do was go into their local store, explain the item was a gift and they could exchange. This in fact was done by my MIL in Louisville on a visit where my family spent the holiday with them. They have now shopped at that store for years. For Christmas 2017, my MIL sent me 2 charms that I wished to exchange. She was not satisfied with the selection at the Mall of St Matthews store, so she told me to exchange if I wished something different. The charms I wanted to exchange were purchased at the authorized Pandora store at 5000 Shelbyville Rd,, Louisville KY. I wanted to give the Summit store we shop at time to restock after Christmas. So on Jan 11, my husband and I went into the Summit Pandora where we ALWAYS shop and said I wanted to swap out with different charms and presented the receipt. The mgr, who was petite with long brown hair informed me that the store was independently owned and they do not allow exchanges. I let her know what I have been told in the past (at this very store from the beginning years ago) and she said since the item was purchase elsewhere, they could not allow an exchange. I told her we have shopped there for years, several times each year and have literally spent thousands of dollars at this store. I then advised her that if the Summit Pandora would not allow an exchange of charms (by the way, we likely would have purchase additional items since my birthday and anniversary are in January), then this "independently owned and operated store" has lost our business forever. Birmingham has at least 2 stores (at the Galleria and Jared) that are about the same distance from our home . We will be choosing to do business with which ever store allows us to exchange our gift charms from the Mall of St Matthews Pandora store. No longer will we shop at the Summit Pandora, but we will take every opportunity to share our experience with others.
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December 2017 by Val W.
Note: My review is specifically based on my experience at the Pandora in the Riverchase Galleria Mall. I have been wearing Pandora jewelry since my husband bought me my first bracelet and charm in St. Louis, Mo back in 2012. I love the myriad of charms and jewelry that Pandora has available. I bought my Mom a bracelet a few years ago and she likes Pandora now, too. I have been to Pandora stores in many states to purchase things for myself or gifts for others. I've spent a great deal of money at these stores, which is fine because overall, I like the jewelry. It was not until yesterday that I had a somewhat unpleasant experience with a Pandora store. I went with my husband to Pandora because we wanted to purchase a gift. When we got into the store, we were greeted and advised to sign in so someone could help us. After about 5 minutes, it was our turn to be assisted. The wait didn't bother us because we are familiar with how busy Pandora can be around the holiday season. We knew exactly what we were looking for so after viewing a few items, we made our selections. The sales associate took our bin to the cashier so we could be rung up. There was one customer in front of us. She paid with a card. She was not asked to show ID. When it was our turn, the cashier rang up our items. She asked how we were paying and my husband showed his card. She asked if she could see his ID, which he showed. We both looked at each other as he pulled out his ID because we were remembering how the previous person had paid with a card as well, but she was not asked to show ID. We completed the transaction, but both of us were slightly bothered by what had just happened. If it's company policy to ask to see an ID when paying with a card, that's reasonable. However, why did she ask us to show our ID and not the previous customer. We don't like to make assumptions, but the only noticeable difference between the previous customer and ourselves was our race. Fortunately, I was given the opportunity on my receipt to review my shopping experience on yesterday. This gave me the opportunity to share my concern with the company. Since this is the only time I've experienced something like this at Pandora, I will continue to shop at Pandora. I, however, will probably not visit the location at the Galleria again.
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October 2017 by Telesa Sanders
Very friendly and helpful employees. I recommend to everyone!!
