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April 2024 by Craig Wilder
Almost got hit by a Penske truck today..
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March 2024 by John Westbrook
Mr. Keante Griggs, Assistant Rental Manager, downtown Birmingham location has been great to work with. No matter when i call him, he does a phenomenal job assisting us (the SWAC) in whatever our needs are. His customer service is what you look for out of every business establishment and he keeps a smile on his face. Mr. Griggs, is helpful in every way possible and i recommend anyone who’s looking for Penske service to go visit him.
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October 2023 by Amanda Jackson Mojica
Wonderful service!! Coren Wilson deserves the absolute best the world has to give! My U-**** truck rental that I had set 3 weeks in advance got delayed by 4 hours the day before a big move (10hrs+ drive). I called Penske hoping for a miracle and that's exactly what Coren did! With less than 24 hour notice and on a weekend, he got me a truck that worked for me and because I wouldn't make it on time before the office closed (I was far at the moment), he found a way for me to pick it up later in the day. I was so relieved and am so grateful for him and Penske for helping me still make my move possible!! Thank you so much!! Give the man employee of the month!!!
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September 2023 by Timothy Vanier
When we (my family and I) rented a truck from Penske, yes it did come fully gassed and all that jazz, but the trailer, you know, the important part, was all screwed up. They had said that there would be shelving in the truck, but there wasn't any, the inside was dirty and rusty in some spots, and the whole thing smelled like weed and mildew. Overall, avoid them, if you can. Just get a Uhaul instead.
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August 2023 by EagleLogic
Fantastic service. There is a reason why I only rent trucks with Penske. Truck was brand new. They did not have the correct trailer for me when I arrived, but this problem was resolved very quickly. I highly recommend! Friendly and professional!
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July 2023 by abdi m
I go there to change oil and truck was running and my truck becomes feul leak after two days they fix and when I back road the truck start engine oil leak and they wested my time
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July 2023 by Mark Turner
I drive for a company that leases some trucks through Penske. Went in at 8am with a prob with my truck. Was gone by 9:45. They got right on it. Can't ask for anything more than that.
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June 2023 by Bama Operations
The most customer oriented team i have ever worked with in my career. Justin Morgan ,Justin Reynolds and Haley Murphy ,great job! Thank you all for patience and persistence in getting the job done. Hats off to you all .
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April 2023 by Bill Stratman
Fast friendly service. Perfect.
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January 2023 by Hudson Caldwell
Unbelievably helpful. We are moving from Birmingham to California with a family of 4. They were very patient when I was on the fence about what size truck helping me figure it out. I also changed the reservation like 2 times, one change being days before pickup. There were never any hidden or unexpected price changes. It was a phenomenal experience.
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December 2022 by Jennifer Maloney
The service at this location is always amazing! The pick and drop off was smooth and the truck ran perfectly.
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October 2022 by Mohammed Daoud
Garrison, Holly and all of customer service is always clear and efficient in their awesome customer service. Of course Justin and Carl are always there for our needs aswell. Thank you guys!
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September 2022 by Dave
This is my first time using Penske for a rental easy, clean and cheaper than some of the other big names . I would recommend them to anyone.
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August 2022 by Franchesca Colon
Very friendly staff. There was a mistake on our invoice but the manager without hesitation quickly remedied it.
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June 2022 by justin Jones
Was very rude upon arrival. Told me they’re too busy to service my truck. I was the only black customer. And they cancel my appointment entirely. Worst place to go for truck drivers. I advise you find a different shop especially people of color. They do not treat us fairly here. Nice guy at receptionist desk though.
