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October 2023 by Mary Madison
Every where is under staffed it seems since the pandemic. I think they may be also. I wanted two front tires replaced. They said they had to co.e from Homewood. They would have then the next day. It took a week to get them. Smh.
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September 2023 by zeke Espejo
Very helpful staff. Got to car quickly. Considering that repair of car could not be due to engine failure, they assisted in helping find transportation to transport car and assisted in loading vehicle onto tow Dilley. Very grateful for their assistance.
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September 2023 by Zaheerah Pullom
It’s the only place I go for service on my car. Jordan is amazing and he always makes sure to take care of me. I never leave feeling like as a woman that they’ve tried to take advantage of me.
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September 2023 by Nicole Marcussen
I was on my way to a meeting when my check engine light came on and my truck started to stutter. I was able to make it to their shop and leave my truck while I ubered to my meeting. Being from out of town, I had my luggage with me and they offered to help me with my bags and asked if I needed anything. They diagnosed my truck and were super honest with us about the problem. Unfortunately, they weren't able to fix the problem but did recommend someone. We ended up leaving the truck there for a few days and offered to pay them for taking up space. They refused to take us up on our offer. Couldn't recommend a nicer group of people!!! They helped make a super stressful situation less stressful and we are so grateful for their help and kindness!!!
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September 2023 by Bob Barker
I got the "full package" of work done on my car. I needed new brakes, front rotors, oil change, an alignment, and 4 new tires. They took great care of me and my car. Great customer service and quick turn around time. Thank you Jordan from Pep Boys!I have never had a bad experience with this Pep Boys. I will be bringing my other vehicles to have work done here. Best place in Trussville!-Jay
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September 2023 by Destini Hall
Only leaving 3 stars due to them attempting to help me out with my tire.Absolutely were rude AF.. I told em I had a nail in my tire and that I needed it fixed cuz its losing airThey tell me it has air in it what's the problem. I tell them again about nail. They say " Well we don't see One" ? I understand I came in the last 9minutes. I called before hand because they were closest to me. I called to give a heads up and to ask if I could come .. they told me yes and then tried to gaslight/make me feel like I was wrong about my tire.That is not okay.I do however appreciate them trying even though I had to stand my ground for them to actually LOOK at it.They ended up not being able to fix it and recommended I put on a spare or replace it. I decided it's cheaper to fix myself until I can afford to replace it ?I gave the gentleman that was actually working on the vehicle $5 as a thank you for trying ( and making sure my tire was back on tight for safety)but let him know I won't be returning due to how I was spoken to.I understand wanting to go home. My issue is with how they talked to me.
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September 2023 by Christal Thompson
Excellent service time in spite of being super busy both days that I visited the shop (without an appointment due to the visit being of the emergency variety, no less). Everyone was very polite and helpful, and very honest and upfront. They explained my options, the price differences, the difference in reliability and durability vs. cost for all of my options. They didn't talk to me like a child or assume that I didn't understand what they were talking about, and when I did have questions about a couple things I was unfamiliar with they just answered me honestly. I don't think I could have asked for better assistance, and I've definitely found my new tire and auto maintenance place. Thank you all again, so very much.
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September 2023 by DANIELLE WILLIAMS
Excellent service. I was there for an oil change and the mechanic made it a point out some things that needed to be looked at down the road. I can really appreciate Pep Boys not trying to oversell me. AWESOME!
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June 2023 by Nathan McWain
I have been scheduling an oil change for 2.5 years now. The synthetic they offer gets up to 10,000 miles, which is a value compared to some places that offer 2K miles for $40. The manager, Jordan, is always very friendly and helpful - remembers me even though I only come in every 5-7 months. When something unexpected comes up, or they find something expensively wrong, they've worked with me honestly on options. I've never felt cheated on money, service, etc. I really appreciate Jordan and his team.
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June 2023 by Kelvin Johnson
I had a very good experience today at Pep Boys. I had and object in my tire. Tommy a really nice guy checked my tires and found the low pressure tire. Jordan got me serviced and on the road.Thanks guys for your help, kind service, and late hours.
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June 2023 by Lynn Emmerich
The Pep Boys team is fantastic and Trussville and they do their very best to keep all of my cars in great condition
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June 2023 by David Nahay
I'm very grateful to Rod and Chris at Pep Boys for fixing the nail in my tire. It was almost shop closing time, but they still helped me out. They were very kind and had a great attitude. Keep up the good work!
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June 2023 by Tanya Webb
The team at Pep Boys on Edwards Lake Rd is awesome. They always deliver quick & efficient service. Very courteous. You can trust them for quality work with integrity.
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April 2023 by Wendy King
I have always had great service from this location, and i will return again and again. The manager remembered me when I walked in, even though I had not been in for months. Personal service is not common for many businesses these days, and it makes a difference in choosing where to spend your money. Keep doing a great job!
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March 2023 by Consuella Jackson
Jordan and his team are the best. Jordan was very patient with me and his team explained in detail what was needed to get my car back on the road. I want to thank again Jordan and his team for everything.