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December 2023 by Kathy Rosenow
Such great service and so much kindness. I don't live locally, but contacted the store and owner, Barry and team lead, Renee were so helpful and worked so hard putting my large Christmas order together for our multiple pets and shipping it all to me quickly. Can't say enough about how great it was to work with them. I wish I lived close enough to shop there in person on a regular basis and to take part in all of the community opportunities they bring to the good people of that area. Any locals, I highly recommend and suggest you plan a visit in soon, and you are really blessed to have such a warm, locally-owned place where your pet care needs can be handled in such a personal way.
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December 2023 by Luis Narciso
Every time I come here for pet food the staff is always friendly and informative.
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November 2023 by Meloney Thompson
Had my mini schnauzer groomed today for the first time at Pets Supply Plus in Trussville and was very happy with everyone in the store. We had a bad experience at another place this past summer and I was not looking forward to this appointment with a new place but they were so great and patient with my sweet Matilda. I already made our next appointment. Great service clean store very friendly staff. Keep up the great work
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November 2023 by Maddie South
The staff was friendly but it was very disheartening to see the conditions the animals were kept in. The cats had barely any room to move in the already tiny cages, no water and the cages looked gross. The top level of the ferrets enclosure was absolutely filthy and in the filth was their food bowl. The reptiles all had incorrect lighting, the red lights are for nigh time use and don’t provide the proper amount of heat needed, plus most of the glass was gross. The fish tanks were sad, most of them were empty or had too many fish crammed into one tank, specifically the tank with the blind tetras and the glass was very gross also. The hamsters wheels were coated in feces and urine. The Guinea pig had to slam his water bottle against the wall to make it work properly. I realize that there’s a lot to do at a pet store but it doesn’t take a lot to ensure that the animals have clean and proper conditions. Also the store smelt terrible which was probably due to the fact that nothing seemed clean. Very sad, do better.
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October 2023 by Shae Thomas
Some of the prices are a little steep, but that's to be expected. However, the employees are extremely helpful, patient, and accommodating. The dark haired girl with tattoos was really helpful and had a great attitude. I give her 5 stars
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October 2023 by Mandy Nobles
Never had a bad experience here. The staff are always helpful and we love having the dog washing stations!
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September 2023 by Jade Wilson
Overall not a bad store although it recently came to my attention during our last visit that they sell several products intended for cats and dogs that actually have ingredients in them that are toxic to these animals. Please make sure you're checking labels before you buy, I'd hate for anyone to lose a pet over this!
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September 2023 by Lauren Wilson
I came here solely to use their self wash station. I walked inside and confirmed that there was tub open before getting my two dogs out of the car. The cashier looked at me confused and said “well if there isn’t one open you can just walk around the store and wait”. Okay? So i go out to the car get my two dogs and come back inside. I pay and head to the back. There’s thankfully no one there but the self wash station is a disaster. It looked like it had not been cleaned in days and was covered in dog hair all over the floor and tubs. The labels on all the shampoo were wiped off so you couldn’t tell what kind you were using. There was also no conditioner in sight so my dogs skin is super itchy. All the vacuums were broken and there were no leash ties to secure your pup in the tub and mine jumped out one time. There were also only one towel for both my dogs and no member of staff in sight to ask for help. Please do not go here and wash your pup. It’s disgusting and unsafe. I would have turned around and walked out if I hadn’t already paid.
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September 2023 by Christiane Battles
The Staff is extremely helpful and very friendly. There is always someone around to ask if help is needed. You don't have to hunt an employee down.
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September 2023 by Scott Mindler
Great place employees are cool only place I can find my dogs food kinda on the what the hell is that smell when u walk in but other than that great place
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August 2023 by Lorraine C.
Great service friendly staff and very knowledgeable. They match prices and have curbside pick up. Large clean grooming spa for my four legged best friends. and is locally owned. And when I travel, I can set myself up for auto shipment. What else could you need?
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July 2023 by squeesquaaful
Rarely stocked with what I need, called four times today well before close and I was hung up on with nobody answering in the first place.
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June 2023 by Frog Price
Great service. Beautiful Sunday afternoon staff. Very helpful. Good frozen mouse selection for feeding my daughters snake. Clean store and nice bathrooms. Level parking.
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June 2023 by RIVERLORD
The staff are animal lovers and users of the products they sell. Their dog food is fresh compared to the same brand at Walmart or Dollar General. I drive across town to shop here. Wide variety of any pet related product you will ever need and some you didn't even know they made
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June 2023 by Mike Rovnak
Clean store. Well stocked. The employees are always helpful and nice! I prefer this store over petco or petsmart. They do training in the back and our dog benefited a lot from the classes. They also host adoptions which is where I got my dog :-) Love this place!
