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February 2024 by Freddy Stanford
I caught someone taking a picture of my debit card at Wendy's. I had to lock my card, but thank God for the great service at PNC Trussville! They printed me out a brand new debit card and I was out in 5 minutes. Thank you PNC for your excellence service!!!
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October 2023 by Franco Figueroa
Great rates for credit accounts
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May 2023 by In In8CH
Update to my previous review (below, which was 11 months ago): today, April 28, no one at this branch is answering the phone. My contact there will not reply to my emails. Is this any way to run a business?Not a good place to do business with. People are unprofessional and they don’t seem to know what they are doing. Had to wait 40 minutes even though we had an appointment, only to find out we needed additional documents which was never communicated!!! Plenty of other banks to do business with! We are closing our accounts.
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March 2023 by James “XDMAN” Nicholas
Its a big bank
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January 2023 by Mew Thicus
We're ok with PNC, though we were grandfathered in when they acquired BBVA/Compass. Mostly I appreciate that they didn't let my husband leave his debit card behind and chased us out of the building to give it to him. Thanks guys!
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July 2022 by Mrs NNH
Not a good place to do business with. People are unprofessional and they don’t seem to know what they are doing. Had to wait 40 minutes even though we had an appointment, only to find out we needed additional documents which was never communicated!!! Plenty of other banks to do business with! We are closing our accounts.
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June 2022 by Gabe P.
This branch looks huge from the outside! It was after 8 am and this location wasn't opened yet when I visited. Wow! Apparently, they open at 9am. That wasn't a deal breaker for my because I just needed to use the ATM. I can see how this could be an inconvenience for some customers who may need to transact business inside the branch. Ample parking , easy to get into but might be difficult getting out of when it's busy. The atm worked just fine. I had no issues. This was my first time coming here. Overall, it was cool.
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April 2022 by Kimberly Parks
I have a account with PNC and I went to get my papers notarized. I white woman with straight mixed colored hair said she wouldn’t notarize my papers and told me to go to UPS instead. It’s her job and she refused. Racism is alive and well. You all should hire better people (not racist)
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January 2022 by B Jane Scoggins
Suspicious account activity is amazing. The Customer Service Agent was so helpful, polite and sympathetic.
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November 2021 by Jeremy Brown
I’ve had nothing but great experiences from this branch. Very well mannered, professional receptionists. Branch Manager, Amanda Wright assisted me with my issues. Not to mention I was late and she was understanding. Had me in and out in 20 minute. Literally. Definitely would recommend. Haven’t experienced the drive thru, but the inside service is amazing. Thank you guys again.
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November 2021 by Stephen Rosato
Since PNC bought BBVA bank. Service has went down hill.
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November 2019 by MainStreet AnimalClinic
great customer service and very nice people!
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October 2019 by Brandon Whitaker
I can not understand why the atm machine is always having a issue about 50% of the time I come to this branch . Please find a solution to the problem. It’s really frustrating and I’m seriously considering switching banks . I can understand if it were to go down a few times a year but this is not the case here.
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July 2018 by Jamie C.
PNC is denying my dads account is POD even through we have bank statements saying it is POD. They are demanding his daughter go through probate to have access to his account. Victoria and Amanda (the bank manager) refuse to help during this difficult process. They have lost his signature card with the beneficiaries for his POD account. Shame on PNC for allowing incompetent employees to cover up their mistakes. DO NOT trust them with your money.
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June 2018 by Craig Wooten
Terrible
