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January 2024 by Angie M.
Was in the area, Courtney has been talking for a while about wanting to buy himself a tool set. So we came into Home Depot. I've had some issues with other HD in the area especially when ordering items online from them so I figure it's always better to shop in store. We walked around for a while. Looking at tools, light fixtures and other items. Honestly, HD is one of those stores you can walk around in and just look at all sorts of items and be entertained for a long period of time! Though we did walk out empty handed, we still had fun looking at the various items sold in store!
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January 2024 by Alan B.
There is a younger-sounding guy in lumber at the 280 location who is so rude. You call and ask him questions and the tone of his voice is like you should already know the answers. I was asking about the pricing of lumber for a project. I guess if I'm not a contractor who knows every detail about lumber and I have a question, I should feel ashamed to call Home Depot and ask. Just a little common courtesy. He sounded like a snobby waitress from Mountain Brook. I then called back and kept trying to get through, and the guy finally answered, but just picked up the phone and laid it there and wouldn't talk. I could hear another associate say "He already called 3 times." Then they just hung up. I finally got someone to answer, a different guy, who mumbled a little, then without warning put me on hold without saying hold on a minute. The line kept being juggled around. Dealing with people 101 - Be polite and treat every question as a valid question, like your teachers used to tell you.
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August 2023 by Coleman J.
Quit making your employees asking for a review on the receipts. Makes people not want to come back once after checking out. Very annoying
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June 2023 by Gary T.
This is obviously going to be a bad review. One Star says it all. I went into Home Depot for some insect home protection. It started out poorly. I needed to use the rest room. This is located in the back of the store. I used a stall for obvious reasons and found that there was no toilet paper. I waited for my neighbor to leave and the room to be empty to check that stall. No paper and the three other stalls were locked. I went to the sink to again obviously wash my hands. No soap and no paper to dry the hands. I am not expecting much. But this shows a lack of concern for clients. I go over it is caulking it up to a bad day for Home Depot. I had to find where the product I wanted was located. No one was available, helpful or insight for 10 minutes. We all wonder why the online shopping is doing so well. Here is a reason and it was not the first time. Very sad.
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May 2023 by Enrique V.
Tool rental department is a joke . They went out broken machines without inspecting them properly
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May 2023 by Katie P.
I seriously cannot explain how wonderful my experience at The Home Depot Hwy 280 was earlier this week. For the past few weeks my childhood dog has been fighting for his life, and what we all feared would happen reached it's fever pitch on Wednesday; We were advised to put him down as soon as possible. In the midst of freak sadness, I drove to The Home Depot determined to build a doggie casket - or, otherwise seen as, a simple wooden box. Walking through the doors, and back towards the lumber section, I quickly came to realize how little I knew about anything I was here to do. Which wood did I need? What hardware was necessary? Were my dimensions even right? I had no idea, so I just started wandering. Before I could stomach the thought that I should probably give up and just go home - I was approached by Austin S. Austin was incredibly nice and personable right off the bat, and quickly the conversation of my dogs soon-to-be passing came up. He showed me nothing but empathy and understanding. Without a second thought he dropped everything to help me not only finalize my dimensions, pick the best wood for the job, cut the lumber, and pick out hardware - BUT HE TOOK THE LEAD ON HELPING ME ASSEMBLE THE CASKET! It was service like I had truly never seen from an establishment, and I hope Home Depot never loses talent like Austin. To wrap up, he priced all the materials together and walked the fully built casket out to my car for loading. Thank you, Home Depot Hwy 280 - thanks to you my precious pet will be honored exactly the way I had hoped. This will never be forgotten!
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May 2023 by Patriciz L.
The Salesman gives misinformation about Delivery and installation. Scheduling makes appointments but installer never shows up. Then they schedule you out another week.
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March 2023 by Don Freeman
Fantastic assistance in looking for hard to locate some items!!!!Great Personnel.Don
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May 2022 by John M.
Fine if you know what you want and can run in and grab and go. Don't plan any customer service. The one employee I had to speak with acted like I was intruding on her, "me time."
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April 2022 by Tanya N.
phone has been ringing for over 4 minutes and NO one is picking up. Trying to see products online at the 28o store and it keeps switching me to MIDTOWN.
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January 2022 by Will B.
I already am not a fan of national chains when it comes to home improvement box stores. But if I had to rank them, Home Depot would be my lowest. But alas, when you need a one stop shop, they are hard to avoid. Especially when buying power tools. Which is what I was doing. And they had a special I couldn't pass up. The downfall for this particular location when looking for power tools, getting someone to help you get it when its locked away. Ask one person "not my department". Go to customer service "we will have someone there shortly". None of which happened. Luckily my wife is much more level headed and patient and told me to go collect the other stuff we needed and she would find someone to make it happen. We had to wait for someone getting keys made long after we arrived to get a very un-knowledgeable person to finally just unlock the cage and still fend for ourselves on what we wanted. But oh boy, then it was time to get some chain cut. Wait, wait, wait, wait. A 15 minute trip turned into an hour. No one knew who the right person was to help. I almost took the bolt cutters that were there to make it happen. But again, a level headed wife made it her mission to find the right person. And after much perseverance, we finally got someone. But even the checkout didn't know how to handle the chain we just got. All in all, terrible Home Depot.
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October 2021 by Sage J.
Toni was really helpful and super nice! If I ever had an issue I couldn't figure out, I would definitely come back and ask for her. Super helpful, patient, and positive. I can not say enough about this customer service.
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July 2020 by Kimi W.
This Home Depot is super convenient to where I live. I have been able to find everything I need from light bulbs to plants to laundry detergent to key copies every time at a reasonable price. My only complaint is (*gasp*) the service at Lowe's is a lot nicer. :/ I hate to say it. Still, the store is always impeccably clean and has everything I need, so I will still shop here.
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May 2020 by Jake M.
Super clean super fast super professional. I go here all the time for tool rentals from everything from refinishing floors all the way to roof work. and I love the people at the tool rental. If you go to a home Depot, it's basically the professional version of Lowe's and this one is as good as it gets.
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November 2019 by Fernando P.
This Home Depot is just like any other. The selection is pretty standard. I will say that they always seem to have most items in stock. I've never run into an issue where the item wasn't there. It also helps that their website tells you exactly where to find the items I need. The customer service is the beat part. Most of the people here are always willing to help and really sweet. They also have a self checkout aisle that makes it easy to go in and out if you only need something small. Overall a really great store and right on 280 so convenient location if you live around that area.
