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December 2022 by Laura B.
This bank is hands down without a doubt the most incompetent, least helpful financial institution I have ever dealt with. They want everything to go through their call center, which is made up of untrained employees who do not understand banking. No one at the branch or the call center follows up or seems to have any interest in resolving problems. My mother banked at the Inverness branch for many years, and had a checking account and an IRA. She passed away in August, and since September I have been trying to settle her accounts there. First I called the branch and they said they'd take care of it. Then I received a letter from the call center asking for a copy of the death certificate and a notarized request. I complied. A few weeks later I received what appeared to be an internal document but no check. The next day I received a cashiers check but it was not signed. At that point I contacted the branch again and they had to get permission from the 'back office' to handle this. After several additional follow ups on my part they finally sent a signed cashiers check for the checking account proceeds. When I inquired about the IRA, the branch delayed for a few weeks more then sent me back to the call center. The call center sent me to the IRA department. Because it was a different department I had to send a notarized request and a copy of the death certificate again. Finally I received a check for part of the proceeds, but I'm now back with the branch trying to collect a distribution that went back into the checking account because of all the delays. Last I heard a rep there was to talk with his manager about it. That was a week ago. We are now over three months trying to close these two accounts. It is emotionally draining to keep revisiting this and going around and around because Regions Bank can't get out of its own way. All the other financial institutions I've dealt with on the estate were able to resolve this efficiently, but Regions acts like they've never encountered this situation before. We don't have Regions Bank where I live, but if we did I certainly wouldn't trust them with my money. Who knows when I'd ever see it again. Update 12-28-2022: Don't be fooled by the canned corporate response I received to this review. I did provide my contact information and received a call on 12-21 from a person in media affairs with no authority to solve problems. Since then nothing. I am just trying to close a simple checking account, and I have provided the information. Unbelievable.
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June 2022 by Mary J.
Went to make a deposit of wrapped coins and 3 checks.Single teller told me I had to wait for her to finish hand counting a gallon bag of quarters. And when I asked how long that might take I was told it'd go faster if she could concentrate. Second lady takes my deposit out of sight. Returns and hand me the empty box with deposit slips. Makes no comment. I thought I had $100 in coins, deposit was for $94. Simply won't use this branch again. They were rude.
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November 2020 by Anna Gleason
The bank teller here literally told me that she couldn’t help me. Horrible customer service experience.
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October 2017 by Kevin Nelson
Love it
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April 2017 by Anthony Murphy
Great customer service, they had a little construction going on out side but it wasn't a issue. Kudos for having an ATM on both sides of 280, cause its a fight just getting up one side...