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December 2023 by Uv Clips
I brought my truck in not knowing exactly what was wrong, the young man at the front desk was very nice and helpful. Who I'm guessing was the audio technician was super nice, I got the feeling that these are some of the last people that actually care In providing good customer service and believe in helping their customers not only wanting money. If myself or a friend has any issues they are who I would say to go to.
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December 2023 by Bruce Werner
If they don't have what you need, they can and will get it for you. Great place to go if you liked the stereo shops in the 90s. Even better if you didn't.
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July 2023 by Adam King
Horrible customer service!!! Called them and began explaining my situation to the guy who answered the phone. He interrupted me and said you’ll need to talk to our repair service… I’ll transfer you. It rang several times, and went to a voicemail that was already full. I called back… And the guy said you will need to call pioneer, we won’t deal with you. I would’ve actually potentially bought a new product from them, had they determined that my system was not repairable… He never offered. He was apparently interrupted by my car. I would never make the call to them again.
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June 2023 by Eric
They are very rude and will not help you if you have purchased something if something goes wrong in the future with it. The care about money and that's about it
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May 2023 by Seth
They are very rude and will not help you if you have purchased something if something goes wrong in the future with it. The care about money and that's about it
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March 2023 by Troy Venable
Very helpful attendant, location though is horrible. Almost need a monster truck to go down the roads. Its not their fault of course, but i need an wheel alignment after visit.
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March 2023 by David Taylor
Morris is very good and fast I appreciate his professionalism good guy
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September 2022 by J Barry
Totally recommend this place! I called yesterday morning and they were able to see me the same day. I had an issue with my AUX port and they figured it out right away. Tim was extremely helpful from start to finish. Exceeded my expectations and will definitely go back again!
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July 2022 by David Whatley
Very knowledgeable about car stereo and parts and accessories. You can call ahead and ask if they have the equipment that you need. Then you can take it home and personally install it yourself.. That will save money. They only downside is they do not do returns but take returns and give you store credit.
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April 2022 by DeAuntrinice Godbolt
I took my first vehicle to them to get a radio installment years ago and they did a great job & Now today with my second vehicle and again GREAT JOB even with such little help they had they still managed to get the job done today, The manager and workers are friendly and very helpful. Thank You !!!!!
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February 2022 by Mandie Schenk
Highly recommend this place! The touch screen in my Camry was unresponsive, and I called Rickwood for help. They had it diagnosed and fixed in less than a day. The customer service was top notch and the repair was so much cheaper than I was expecting. Definitely give them a call, they are super helpful and great people.
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February 2022 by MIchael Moss
Sucks they have a generic web site. People want to see product and prices. No one really cares about the pictures of jobs you do. At lease on a web site people could see if you have what they want and cost before coming to your location. I know i won't be. Dont want to waste my time or gas if you dont have what i want.
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January 2022 by Blaine F.
Beware!!!!! One star is as low as I can get at the moment, Rickwood Radio Service, SLOW to take care of your needs not sure that they can be trusted would definitely look somewhere else but if you have to have something done get it in writing. BEWARE!!!!!!! And make them verify the prices.
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December 2021 by Jean L
Rickwood Radio came highly recommended. However, my experience was nothing less than awful. I made the appointment for the radio and back up camera installation, as well as front speaker(s) replacement 2 weeks in advance after obtaining their price quote. The day of the appointment, I get there and the attendant says, \
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December 2021 by Jean C.
Rickwood Radio came highly recommended. However, my experience was nothing less than awful. I made the appointment for the radio and back up camera installation, as well as front speaker(s) replacement 2 weeks in advance after obtaining their price quote. The day of the appointment, I get there and the attendant says, "did we quote you a price"? I said, "yes". He proceeds to ask me what was the price quote. I showed him, as I had previously detailed the price points and total on my phone. The attendant takes a picture of it. They did not have any of the information that I requested for this appointment. I was suppose to get an installation of the radio, back up camera, front speaker replacement, and keep steering wheel controls. I purchased the radio from a different vendor. They did not say anything when I dropped my car off. However, what I got was continuous ridicule of the terrible radio I purchased. I then offered to purchase their higher end radio. After all of that, the attendant says we have a low inventory and don't have the radio, so we just installed the one you brought. In summary, they did not include the harness in my original quote. They promised steering wheel controls, but after installation, stated that this could not be done on the radio I purchased. They then asked me did I bring the speakers. I was honest and said no. The attendant proceeds to go to the back to verify and was told they did not replace my speakers, as indicated on the front of the ticket. My appointment was at 9am. I was told the car was ready and came to pick it up at 4pm. All I received was a $500 radio and camera installation. I did not get the front speakers replacement, nor steering wheel controls as promised. It was a botched and terrible experience. I will NEVER go back or recommend this place to anyone. While the price appears fair, the service is terrible. Unless you know everything about cars and know every scenario and question to ask, I would NEVER go to them. I am so upset and disappointed. NEVER AGAIN!!
