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January 2024 by Sidnei Evans
Went in to use the restroom while filling up our vehicle. There was no TP at all and went out to tell the wmployee at 4:30pm that there was nothing in there. Im not sure what he said, but I really had to pee, and im a woman that's on her monthly cycle and needs toilet paper. I waited a moment to see if he would do something about it and spoke with my man about the next steps. Guy just stood there. I ended up using a paper towel, which I will likely have complications from using that later. My man went in after me to go. Of course, he's fine without TP, but after he exited, the employee went in and started putting in toilet paper.That is very bad customer service. We will not be stopping there again ever in the future. We will use Chevron down the way in the future.
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October 2023 by Earl Pecor
This gas station pumps regular gas in to there premium gas tanks so when a customer buys premium gas. They are really only getting regular gas but paying for premium price.
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May 2023 by Colleen Andrasko
I want to not just edit my review but apologize as well. I thought it was the gas station that stole the balance of my gift card when I went in for gas. I went back to my gift card website and what I had missed was that the GIFT CARD company puts a hold of -up to $100- on your gift card when you pay with a gift card - even if your purchase is only $25. (I totally missed it when I went on the first time). This was not the fault if the SHELL station or any of its employees. I apologize for reacting so quickly out of ignorance, before I was able to verify who was at fault. I was rattled about it because it was money I was expecting to use to travel home. Despite the fact that I didn't actually end up using the gift card for the gas, they still put my full balance on hold. The balance was released after I returned home, a week later, but nobody could tell me why they needed to hold 4x more than the amount I didn't use the card for.I'm sorry Highland Ave. Birmingham SHELL emploees.
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November 2022 by Charles Clarke
I wrote a review 6 months ago and gave this Shell a 1 star. I have given them 6 months to correct the problems.I'm back today to inform you that nothing has changed. It advertised as 24 hours but the overnight employee puts up a sign before 245am that reads will be back at 4.If your not 24 hours, that's fine. Just CHANGE the STORE HOURS!
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October 2022 by Robert Jacobs
I wrote a review 6 months ago and gave this Shell a 1 star. I have given them 6 months to correct the problems.I'm back today to inform you that nothing has changed. It advertised as 24 hours but the overnight employee puts up a sign before 245am that reads will be back at 4.If your not 24 hours, that's fine. Just CHANGE the STORE HOURS!
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October 2022 by Lee
Most staff is rude. No prices listed and the constantly change from day to day. The hours are listed that they stay open late but after 130-2am, they just put a sign in the door that says "Be back later" or "Will reopen at 4'. The fountain Mr. Pibb has about a 15,% chance to be working.if you can, go to Tom and Jerry's Chevron instead. It's about a quarter mile away.
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June 2022 by Joseph Hudson
Bought $10.00 worth of gas Saturday. This place put a $76.00 hold/charge against account. Needless to say they didn't offer a receipt. The bank says all Shell stations do this and that it would drop off but it hasn't. Avoid these stations. I want my money back.
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May 2022 by EagleLogic
Can’t even pay at the pump. After you insert your card the system just freezes (after they snag your card info). Employees inside are slow. Head to chevron down the road for faster service.
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April 2022 by Tony Lee
Most staff is rude. No prices listed and the constantly change from day to day. The hours are listed that they stay open late but after 130-2am, they just put a sign in the door that says "Be back later" or "Will reopen at 4'. The fountain Mr. Pibb has about a 15,% chance to be working.if you can, go to Tom and Jerry's Chevron instead. It's about a quarter mile away.
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March 2022 by Adam
They’ll jack up the prices when you go to pay at the counter so always check the listed price against what they actually charge you. I think that’s why the previous reviewer got yelled at for asking for the receipt. Always ask for the receipt and check the price you’re actually being charged when you go here.
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March 2022 by Michael Alexander Urbanek
The Shell Station is very nicely kept inside and outside! The Staff are very professional and pleasant every time I go by!!!
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October 2021 by Marcus Nelson
Cashier was really horrible. Blamed me for not asking for my receipt up front. The guy should not be working at this store. If he owns it. He needs to move ASAP before he gets himself or someone killed. You can’t just talk to people any kind of way. All for asking FOR RECEIPT! Never again.
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July 2021 by ashley ponder
The owner is crazy. Unless you want to get yelled and screamed at, I would keep on driving to the friendly folks at Chevron right down the road
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May 2021 by jae jae
definitely recommend. the food was great ! the workers were outstanding. the older black lady was so sweet and very informative and the restaurant employees were very patient and answered all my questions about the food and ordering since it was my first time visiting and i wasn’t sure what to order. i was visiting from out of town but can’t wait to come back to Birmingham so i can visit this store again.
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September 2020 by Kamal Akeem
Open 24 Hours
