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January 2024 by Michelle Johnson
Always something cozy here. Great customer service as well. They keep all the records and have easy exchange process. My go to gift shop.
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December 2023 by Angel Owens
I will definitely be back to this location and will recommend to everyone I know. Wendy was such a big help with my bra fitting. She was so patient and made sure I was satisfied with all the bras I was going purchase. I even purchase more bras online after talking with her. Also, Michelle at the register was super friendly and made my day with her compliments. Highly recommend!
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December 2023 by C S
I am satisfied with my purchase- However, nobody acknowledged me at all. I waited a couple of minutes and browsed around until someone was free (someone was eventually free but still no acknowledgment). Customer service is big to me. I had to wait in line and tell the cashier I needed assistance. Not sure if they’re short staffed (which I fully understand) or just didn’t acknowledge me based on my appearance. Some stores on that side of town does have a reputation for treating some customers differently based upon appearance that me and others have experienced so I’m not entirely sure what the reason was. I may or may not go back to this location in the future.
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December 2023 by Michele Coco
Great black Friday deals that they honored on Wednesday!!!
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July 2023 by KSG
Wonderful customer service. A very busy store but they were all super friendly and super helpful. Will definitely be back!
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July 2023 by Sarah Grace Stevenson
I’m going in really looking forward to getting fitted today after many years of not wearing a soma bra and after gaining a good amount of weight over that time as well. I know they must be short staffed because they had signs on the door of shortened hours, but I actually used to work there and it wasn’t always like this. They had one person working the front which I know is a requirement in retail, but the one person working the fitting rooms didn’t even realize I was there or forgot. I waited 25 minutes in the fitting room before having to go out myself and find someone and asked to get fit. They had forgotten about me. I ended up having to leave after that. Super disappointed, but I will try to come back again when they’re not as busy.
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May 2023 by Terri Buster
Best bra fitters in town: asst mgr Karla and former employee Cheryl. I'm going to miss them both. I love Ebony for her positive attitude and always making me smile. They've sold me more lingerie in 6 weeks than should be legal! Hoping that the new mgr and employees continue the great service.
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February 2023 by Brittany P.
I walked in today to grab a few bras quickly before my trip. Let's just say the service was AWFUL. No one asked if they could help me. I finally had to ask where a certain bra was and they just pointed to the table up front and left it at that. I had to help myself to a fitting room and no one asked if they could help me. Do I need to yell across the store for help? Giving one star is a compliment after my experience today. Needless to say, I walked out with nothing at all. Do better, Soma employees.
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January 2023 by Molly Armstrong
I went in to get a new bra and no even acknowledged I had come in the store. I picked out a bra and went to the register to pay and no one acknowledged I was there I finally had to give up put the bra back and left the store. Absolutely the worst service.
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December 2022 by Jenna Anker
I wish I asked for her name, but I was assisted by a very friendly, helpful woman who fitted me and helped me find what I was looking for. The customer service and down- to- earth culture keeps me coming back. I appreciate how they do things.
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November 2022 by alex charette
I had an amazing experience here! I walked in asked for a fitting and they helped me immediately! Cheryl helped my my whole visit and she made it a delight! She was very sweet and had patience with me even when nothing fit! Would recommend and would definitely recommend Cheryl!!
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November 2022 by Nikki C.
The experience was great to start. It's a nice, lovely, organized store. They measured my size which was critical for my ever changing, Yo yo body. I was attended to beautifully, trying on the different styles to find the best fit. The sales girl was very nice and helpful, passing me bras over the door so I didn't have to go look myself. I'm a Medium size dress with 36 Double D bra size. The wireless Enbliss bra was wonderfully supportive. Unfortunately I couldn't find the size I needed in the colors I wanted. I waited patiently for someone to help me look but I guess they were done helping me. I got home so disappointed that I didn't get the bras I so desperately needed. If anyone thinks bras and shoes are expensive, keep in mind we need/use (depending on your life style) them both daily and use them more then our car tires. Luckily I got over my pouting and ordered exactly what I wanted online! The bras were on sale and I'm thrilled! $20.00 each! I also got a great deal on some comfy thongs. I really don't mind getting exactly what I wanted in the mail. I just had to get sized, and try on in person for the perfect fit. Idea: have a kiosk in the store to order the size/color they may not have in stock in the store so I could buy right there and receive in the mail. They may actually let you order there but they were busy and I got shy and left. Sooo great bras! Great prices, friendly staff and attentive for the hardest part. Just no follow through and they let me walk out slowly without trying to close the deal.
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July 2022 by Christy B
Placed an online order and it was ready in a very timely manner. Sweet ladies who work there.
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June 2022 by Andrea Lynn Tibbs McClendon
I recommend Soma, and their products however, I would not recommend this store. It used to be ran top notch, I went in just now and stood for at least 15 minutes waiting on someone to help me. There was one customer at the register, and one in a fitting room, and 4 associates. Not once was I greeted. I will be purchasing my products online.
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June 2022 by Holland Porter
I live two hours away and this is my closest Soma. Over the past 6 months I’ve visited this store and was treated like filth from the street. No one asks to help me or explain sells. You are ignored from the minute you walk into this store. I kept telling myself not to ever come back to this store. However, I needed undergarments and have worn Soma for years so I continued to come. I will NEVER make that mistake again. I will buy online strictly from now on. Not sure what planet these workers come from but their attitude and snotty looks I will never see again. Good luck with this store Soma. People are catching on to the horrible customer service.
