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September 2023 by Bonnie Ferguson
My phone was broken so I looked up if they were open on my computer on Sunday and it said they were open from 12 to 6. I drive all the way there and get there at 2 and they are closed. So I'm stranded with no way to find another open store.
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August 2023 by Judy Renise
Tara help me with activating my new service. She has a great attitude an excellent customer service. Thank you some much for your help.
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June 2023 by Calvin Edwards
Great customer service quick in and out
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September 2022 by Trice Roberts
Kristen!!! I love her! I decided it was time to get a Business line and she helped me from beginning to end. I shopped around around different companies but I’m so glad I went with T mobile. Kristen took the time to explain my options, the plans, pricing, any promotions available etc. She was very genuine and didn’t try to just sell me anything. I’m an iPhone lover but it was a better deal on Android phones so she went over each one that was available to me. The camera specs and all as that’s important to me because I’m an Esthetician. She gave me her recommendations based on what I was looking for. I didn’t think I would say it but I absolutely love the Android phone we picked out. Thank you Kristen!!! Anything I need I’m coming straight to you!
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August 2022 by Gloria Hatfield
Love this T mobile will shop here. My experience here was a coutesy one with the help that i needed thanks again.
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August 2022 by Andy Messer
Good store very knowable Tkx T-Moble 5 stars
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June 2022 by Seretha Jolly
Went in to get my sister phone transferred over. The associate was very nice and she was very patient. She did what I requested with her contacts she even set up speed dial and showed me how to work it. I appreciate the Hwy 11 store in Trussville.
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June 2022 by Charles Nelson
Derrius is the man! All star employee, extremely helpful with prompt information answered all my questions and helped me find a good deal and most beneficial moves to get what I wanted. He knows his job and his products! Would recommend him to anyone!
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June 2022 by Steven Price
Kristen was excellent at purchasing my new phone ?
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May 2022 by Janet Vargas
My sales rep went over and beyond for me! I appreciate the guest service she gave me!
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February 2022 by Chris Crain
We visited here with a problem and the kind staff spent considerable time helping us. Their customer service is great.
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December 2021 by J. Mc
They need to update their hours on Google, not posted on a door for someone who has already went out of their way to travel there. Clearly says on Google Maps: “Close at 8p. Hours updated FOUR days ago.” Got there & a piece of paper that’s barely visible, states they close at 6p. Takes less than 5 mins to correct the hours on Google! Poor management!
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October 2021 by Harold g Ciancio
Arrived about 20 mins. Before closing the Employee helped us til after the store closes. The store is very limited on special stock items like hotspot devices, etc... T-Mobile is limited on the use of T-vision because it's not in all neighborhoods so be aware of that.
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September 2021 by Whitney Oaks
Just went in to get a new Sim card. The lady who assisted me was super friendly and knowledgeable! I wish I knew her name!
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June 2021 by Quinc Murray
Hello i get touch wit head personal please let nobody change my nsme in pin code great service some some to my phone
