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December 2023 by Dianne Bussey
This place is absolutely gorgeous!!!! The staff are very friendly, helpful and knowledgeable. The Christmas decor is stunning!!
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June 2023 by Jacqueliñe Kelow
Trish was my sales lady and she was great and so is the store.
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March 2023 by Cicily A. Gray
I've visited this establishment twice. During both visits I was treated as if I was going to steal something. The first time I walked in and picked up an item and the lady asked me if she could hold the item for me at the cash register. I didn't want to make a fuss so I went along with it but it was extremely demeaning and embarrassing. This time as soon as I walked in I could see them standing behind me Peaking into a mirror watching me.I will never go back there again.
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December 2022 by Joan Goodwine
I recently moved here from Fairhope Alabama, and I miss all the specialty shops. In the short while I have been in the Birmingham area, the Mercantile has become my favorite of favorite shops. The Christmas shop is a winter wonderland. Anything you need you will find here, and if you need help, their designer is the greatest!
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October 2022 by JaneDoe
Beautiful, seemingly quality pieces but AWFUL customer service. The sales associate made eye contact yet never once approached to greet me or offer any assistance. As I got closer to the back of the store where she was standing, she walked off right before my eyes, headed to the back room never to be seen again. What a way to devalue a human being.
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September 2022 by Thrasher
Beautiful, seemingly quality pieces but AWFUL customer service. The sales associate made eye contact yet never once approached to greet me or offer any assistance. As I got closer to the back of the store where she was standing, she walked off right before my eyes, headed to the back room never to be seen again. What a way to devalue a human being.
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May 2022 by RKE
Beautiful store! Has home decor, furniture & great choices for gifts. My favorite Tyler candles & wash is always available there.
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May 2022 by Matt Moses
An upscale market with lots of vendors! An excellent staff to help with any questions you may have!
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February 2022 by Karen Davis
Fabulous store with such creative and artistic items. I’ve been in several times and Custer service is A+++. They went out of their way to show me new products that were perfect gifts for friends and family. Their new furniture section is top notch!! ⭐️⭐️⭐️⭐️⭐️
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February 2022 by Bill Tiemann
I visit this establishment fairly regularly mainly for Simply Infused, a business that sells exquisite vinegars and olive oils.
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December 2021 by Casey Benefield
We came because we enjoy Simply Infused.Why did I leave a one star? It wasn't Simply Infused's fault, at all. She is always awesome and kind.My new wife and I were ignored for a bit at the check out, and got quite a few glares. It was almost like our debit cards weren't good enough. I couldn't understand why. They seemed unhappy that my wife didn't want to share her email too, and I almost had to speak up.The area seems upscale, which we have no problem with. However, we were dressed somewhat plain today. Inexpensive. I suspect someone didn't approve.The ladies at the counter where we paid and went on our way seemed to be offended, yet we have never met them. First time here... When my wife went back in, they just kinda stared at me as I waited outside.Beautiful store, and products...overshadowed by a bad attitude at the end. I am not particularly wealthy, but I know that supporting small businesses keeps this country great.... So I do... In a world where Amazon is still cheaper...My message as a 15 year employee of the third largest BPO company on the planet... Is don't reduce your customer experience below that of an ornery cashier at a dollar menu fast food restaurant....I ask, what if Jesus Christ walked in, as he was a plain, unremarkably dressed guy, the Bible tells us... and not of particularly high means as a carpenter.... Yet somehow, if you checked the Lord's checking account balance, some eyes would be as big as basketballs...Someone thought Santa Claus wasn't watching.
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October 2021 by luann newman
ALWAYS friend what I need or they have exactly “ the hostess gift” I needed
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August 2021 by Funky Ma
The actual store, business concept, and selection of unique items are great, but its obvious that staff is not accustomed to customers of color simply browsing in a store like the "other" customers in the store. We (my sister and I) were surveillanced/FOLLOWED the entire time... yeah we noticed. Ill spend my green money elsewhere.
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July 2021 by Kendyl Webb
Lovely little shop, great place to get gifts.
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April 2021 by tom pruitt
The selection and quality of items had decreased in last 4 months. IMO, it appears there was not enough traffic coming to store, or maybe some vendors could not afford fees of store. Either way, there was not a lot of people shopping on a Saturday. And selection has gone downhill.
