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January 2024 by Shayla Roberts
Nice but so crowded every time I go
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January 2024 by Carlos Rodriguez
Customer service is great!!
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January 2024 by Shailesh Anderson
Had a long day and was about to go to sleep at 11:30pm, when I pulled over the covers there was dog poop on my blankets and sheets and even on the pillow. I tried calling the front desk three times but they just hang up on you, and I even tried my personal phone and they still hung up on me. When I went downstairs to the guy at the lobby he offered me another room, but no voucher, no points, no nothing was offered to me. Still frustrated at the whole situation.
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January 2024 by Natalie Thomas
We’ve stayed at this location multiple times but the review is specifically for when we stayed Christmas evening. Latoria was by far the best front desk clerk. I always have a great experience with Valet. I’m not sure if it was because our last visit was Christmas evening but the food from Casey was delicious that night. Overall the stay was really good. My only issue is the towels are never as clean as I Desire.
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December 2023 by mie coe
2023 BIRMINGHAM BOWL- TROY
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December 2023 by Nathalie Boelen
Pricey but nice location, easy access to event center. Courteous staff, clean comfy room.
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November 2023 by Edmo D.
Needs updating. Two rooms smelled like pretty
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November 2023 by Martina Rogers
Booked by phone for a work trip. When I got here, it was an issue since my boss was not with me. Took some time to get my reservation in order. The manager helped though. Mini fridge in room was not plugged in. I had to pull it out of the closet and push it to a near wall to plug it in. It was very dusty as well as the closet space. Phone and remote had dust on them as well. It's not the best, but not the worst. I also couldn't get the phone to call out to call the valet desk to get my car and have it waiting on me.
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November 2023 by Sharon Anderson
Rooms need updating and be cleaned way better. A lot of Dust on bedside tables. A lot of residue on glass top tables. Broken/missing vanity mirror..only the broken arm for the mirror remained. Need towel bar in bath to dry towels. Hallway carpet needs serious replacement..very dirty! Restaurant/bar was good. Service was wonderful. Food was average to good. Burger was way over cooked but Salad was very good. Great location!!Rooms: Got a larger corner room..nothing special..needs way better cleaning as very dusty
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November 2023 by Kaydira Edmonds
Racially profiled from the walk in. Not very welcoming at all. The room smelled musty and the carpets were so dirty they were plastered down basically. I requested to be upgraded from a traditional king room. I checked online they offer corner suites. The manager at the front desk who already seemed annoyed to have to deal with me did not advise that this was available. She said there’s no difference. I could clearly see other option on the hotel site. Never mentioned a corner suite.. Then upon check out I was charged numerous times because there was rose petals left on the already filthy carpet claiming a cleaning fee. I literally had to buy air freshener and candles to get rid of the damn odor. Clorox wipes on the stands and counters. I can tell they barely clean the rooms. They literaly needed to do the bare minimum. Which should be done after every guest checks out. No smoke no bodily fluids left behind no damages. Just a vacuum. Lazy as hell. The room was dirty to begin with. There’s no way. First and last time trying this chain. please report the money that was left in the room.Rooms: Musty outdated
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November 2023 by Dan Plan
Don't stay here!!! I don't even know where to begin. The room and hallway had a terrible odor of sewage, multiple floors. The front desk kept refusing to let my DoorDash orders up to my room. The elevator buttons were broken. I tried to call the front desk multiple times from my room phone, then cell phone, NO answer, it was as if they took the phone off the hook. Mattresses were SO uncomfortable. Low water pressure, water does not get hot. Internet goes in and out constantly. This hotel looks nice at first glance, but sleeping in an alley would be better. Carpets are stained everywhere, gross. Floor in room was sticky, gross. I couldn't believe how terrible the stay was. Go anywhere else. Extremely disappointed. Just a terrible stay. Never again. It was so bad, I'm like on a mission or something...
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November 2023 by Leesa R
Room was clean. Had water bottle in fridge waiting on me, which was nice!It was great people watching from my room, as I could see the stadium.Rooms: Clean!
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October 2023 by Philip Bernal
Room was very muggy/humid even with ac going. Stay away from the attached restaurant, Casey's sports grill. Went in on Sunday night after a concert at BJCC. The restaurant wasn't busy yet it took forever to take our order, our food took forever to come out and my steak was over cooked. I should've known not to get it as I noticed the gentleman a few seats away had a issue with his steak. To make matter worse, I forgot my ball cap at the table, when I went to retrieve it the next morning the server said he left it at the hostess stand. Unfortunately my cap grew legs after that it was no where to be found. STAY AWAY!
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October 2023 by Leesa Ross
Room was clean. Had water bottle in fridge waiting on me, which was nice!It was great people watching from my room, as I could see the stadium.Rooms: Clean!
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September 2023 by Jinny Shin
One of the worst Westin locations I’ve ever stayed at. The lobby and common areas are standard and look presentable. But once I stepped into my room I was met with stained, holey sheets that were hanging off the bed and partially draping the floor and dirty surfaces (desk, nightstand, etc). My room had a double bed and both bed sheets, linens, and duvets were stained and dirty looking. There was also a weird mattress topper that was stiff and crinkly. The bathroom had stray hairs, stains on the shower wall, dirty curtains, and just grime stains on the doors.It was the kind of experience you’d expect from a $50 motel and not a Westin.
