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January 2024 by Mason Morris
I visited Mavis Tires on 6th for the first time. I was immediately greeted and welcomed in. They wrote up my work order and I took a seat in the customer waiting area. The facility is very clean including the restrooms. They gave me updates on my repairs. The work was completed promptly. I highly recommend this location because of the friendly staff, the cleanliness of the facility and the updates of the work to be completed.
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January 2024 by Fisher Stephenson
Have gone to the Mavis in lakeshore for the past couple years and never had any problems, the manager there Jay is incredibly helpful and kind person and has always provided me with quick service and fair pricing. I’d often come by here when my tires needed air or I needed something checked out and they would always help me out free of charge. The gentleman at the front desk of the downtown location named Mark was very polite and courteous and had me in and out of the with an alignment in less than 15 minutes or so after telling him I was in a hurry. Good folks have never had a problem with them.
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January 2024 by Christopher Cain
What a great group of people. We broke down going through Birmingham. Our tires separated from the belts, it's a really old van. They informed us that it needed tires. They said it could use a few other things but didn't push it knowing we had to drive back to Kansas. They got the tires on quite quickly and we were on our way. The whole detour didn't take but about an hour. Thanks so much, we greatly appreciate everything!
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December 2023 by Lance Moore
Mark made my car repair experience one of the best. The shop unfortunately lost power and my car was stuck on the car lift overnight. He called me and was very apologetic. He did everything he could to keep me informed and up to date with my car repairs, going above and beyond. Go see Mark, he'll take good care of you!
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December 2023 by Malissa Nelson
Absolutely horrible. Bait and switch. We brought the car in for a headlight change. They said the could do it and then said they’d be able to do our tires quickly and with a discount while they had it. We agreed. Two hours later they call and say that there’s a recall on the headlight so they can’t do it. I called the dealership and NO recall. So we paid for tires that we didn’t need and still no headlights that we do. Just be honest if you can’t or won’t do something.
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November 2023 by Layla Tajmir
My brakes started acting up and shaking and squealing. I called Mavis and was told to bring in my car the next day.I’m a student. It’s never exactly easy to coordinate car care around classes, but Mavis made it worth it. Trooper took care of my service and went above and beyond in helping me. He took his time explaining everything: he made my options clear, and made sure I understood what was needed. He didn’t try to oversell or keep me on the phone. He didn’t speak down to me. He was very kind and matter of fact, and let me know promptly when my car was finished.When I finished class and sprinted to pick up my car, it was very close to closing time. My phone unfortunately was about to die, and I was having issues with my payment system - my absolute worst nightmare. Trooper was extremely understanding, and patiently waited for my phone to charge and issues to resolve. He made the process so much better just by being so kind to me. I can’t thank him enough.Not only was my experience just above and beyond, but my car’s brakes are now smoother than when I first got the car. Thank you, to Trooper and the entire team at Mavis.
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October 2023 by Zach Hall
Great service. great people. I dropped off my tacoma here for oil change and axle seal they did both in a very timely and inexpensive fashion and i was helped by a great employee of theirs named Trooper. he was great and very knowledgeable
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October 2023 by Andy Thompson
We needed an oil change on a Saturday afternoon and Trooper made it work. He made sure tire pressure was accurate and the team did a great job. I highly recommend this Mavis, ask for Trooper, he’ll take care of you.
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October 2023 by Troy Barnette
I took my Audi Q8 in for a simple oil change In February. That left my oil cap off all my dash lights came on! Fast forward . I took it back into today Oct 12,2023 oil change tire rotation, 4 wheel alignment. Picked it up my vehicle is surging AGAIN for some reason like it was before. No one is is competent I said minutes after me picking up my vehicle I asked Mechanic to raise my hood. He was so stupid. Him and manager cannot do so! My vehicle is still pulling to the right. I have never in my life experiencing this bad.!
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September 2023 by Breslin Holder
My car suffered some damage from the storm over the weekend, and Blake helped me so much that Sunday getting my car in and out in such a short time. He was really communicative and clear, and made a really stressful process an easy one. He mentioned an email survey but it never came through, so hopefully the right people see this and support this location! Go Blake!
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September 2023 by Nathalie Quisenberry
I can't say enough good things about this car repair shop! From start to finish, my experience here was outstanding.First and foremost, the staff is incredibly friendly and knowledgeable. When I walked in with my car troubles, they took the time to listen to my concerns and explain the potential issues in a way that I could understand. They were patient and answered all of my questions, making me feel confident that my car was in good hands.Overall, I highly recommend this car repair shop to anyone in need of reliable and trustworthy service. They've earned my trust and my business for life. Thank you for taking such great care of my car!
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August 2023 by Judith Caples
I went to get tires and they were super helpful and courteous! Trooper took the time to help me understand the different choices and to make the best selection for my mini Cooper. Will highly recommend them!
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August 2023 by jahanzaib awan
My tire got burst and needed a new tire.The guy name Trooper he was being really nice and change my tire within 10 minutes.He was being really nice and save my time cause i have to reach work.I would recommend everyone mavis tire specially if Trooper is there he will help you out in a very good way.
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August 2023 by Holly Dunn
Great service! I hit a pothole on Wednesday and was worried I'd have to wait until the weekend to get my spare tire replaced, but I was able to walk in and get my car looked at right away at Mavis! Trooper was incredibly friendly and helpful throughout the entire process. I can't thank them enough for getting me back on the road with a proper tire all in one day!
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August 2023 by Robert moffat
Would not recommend. There were multiple issues. In the end my tires were installed and the car drives fine. The icing on the cake though was when I went to pick it up they had parked it around the side of the shop and just left it unlocked (in downtown Birmingham). I had a $600 radar detector in the car. Nope...
