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March 2024 by Tamalyn Peterson
I enjoyed the venue, overall, and the initial staff was great. Darius took great care of us throughout our time there. He added to our good time! Many thanks, Darius!Unfortunately, the customer service in the food service area was subpar. Our server Makiyah was great, handing two tables at once with politeness and gratitude. However, there was to be a shift in servers, and we were informed that Abby would be our server, as Makiyah was due to be off. No problem on our end, as communication is key.Abby was, in short, horrible. She begrudgingly approached our table with negative energy and an attitude. She was, overall, very rude and unprofessional, attempting to make her problems ours. She looked as if she didn't want to be there. She started talking to us without even introducing herself, stating that she was confused and just trying to figure everything out. I asked her if she was our new server in an attempt to redirect her on how she should engage our table. She replied that she would be our server, but for "now" she was just trying to figure everything out with the order.She left without returning to our table directly, but she did circle and wait on the table next to us. Not once did she follow up or try to address our food order issues. We had to wait a while for our food to come. When the food did come, it was either cold (tater tots) or we did not receive the condiments/dipping sauces that were to have come with the order. We returned the cold tater tots, only to be brought cold tater tots again. We had to repeatedly ask for the dipping sauce as well.We asked another server, who happened to pass by and was very friendly and accommodating, for a manager, and she delivered. Ms. Felisha ("FiFi") made things right for us, and she was very nice about handling our issue. Our original server, Makiyah, returned and closed us out. One member of our party asked Abby as she passed, for her name. While Abby informer her of her name, Abby turned to walk away, then came back to the table to ask why we wanted her name and if we were mad at her or something because she was still confused.Overall, the food service/customer service left a bit to be desired, but we resolved that maybe it was a bad day. I will say, though, that the wings were cooked to perfection. The tater tots were too cold to eat and they were missing the Chipotle Aioli dipping sauce.Would I return to Top Golf? Perhaps. . . I just would not want to be seated in Abby's station...
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March 2024 by Cody Smith
First time patron, if given the opportunity I will visit again. A group of us went before a concert and played an hour and a half. Had a few beers and enjoyed the concept a lot. Went to the main floor for food, and was pleasantly surprised. The only issue i had was the didn't have Busch Light.
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March 2024 by Gabrielle Latiolais
To start The food took forever to get. When it did come it was barely warm and HAD A HAIR IN IT.We then got a vodka sprite which was flat like water and took 32 minutes to remake.We also asked for ranch when receiving the (wings which was 30 minutes into our 2 hour play). We did not bring the ranch till our time was UP.Do not recommend, the customer service was by far the worst I’ve had at a top golf.
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March 2024 by Justin McKenzie
We are regular attendees on a platinum account, and our visit today started out a little rocky on the reservation, but the platinum manager Jack and our staff took great care of us and made up for the issues. Highly recommend this place, great for the family, coworkers or just a day out to destress.
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March 2024 by Cindy Emerson
Topgolf Birmingham is my new go-to for realtor R&R! Being a Realtor® can get hectic, but this place is the perfect escape. Forget stuffy bars – climate-controlled bays mean I can whack some balls year-round, rain or shine. Plus, comfy seating, delicious food, and drinks make it ideal for catching up with clients (or celebrating a closed deal!) after a marathon day of showings. Doesn't matter if you're a golf whiz or a total newbie, it's all about having fun and a little friendly competition. Definitely recommend for anyone who needs to unwind and hit something besides the refresh button!
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February 2024 by Reese
Had a visit 2/26/24 bought my family for first time and was horrible experience. The server we had was CHEY. She forgot about us ALL night but laughed and joked with nearby tables … the wrong plate came out multiple times and with no sympathy or apology to our wait time. When asked for manager , the venue manager labeled at the time of this visit at 7pm was VERY NASTY. Didn’t apologize nor did she take accountability for her workers lack of service . Instead gave Us Attitde because we waited over 30 addl minutes for to go drinks .. I will never return to this location even if it was last place to go. VERY RACIST and I won’t label it as anything else , nobody was friendly to us or our kids in need of assistance.
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February 2024 by Nneka Anelu
Released all of my
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February 2024 by Michaela Bailey
This evening was my 3rd attempt to enjoy topgolf. Once again it was a 2 to 3hr wait to play. We decided stay and eat. Our drink order was taken as well as an appetizer. Once we received our appetizer and drinks, we ordered our entrées. We sat for 45mins realizing that we haven't received our food. I went up to the bar, where our waiter was making drinks and asked how much longer would our food take. He looked puzzled then stated he would go and check. I proceeded to the ladies room. When I returned, my fiance said that our waiter came and asked him what did we order. Our order was never put in. We paid for the appetizer and drinks and told the waiter don't even worry about it. We left and at elsewhere. Very disappointed.
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February 2024 by Hector Alvarado
nice place and location
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February 2024 by Hilly
Been going here for the last 5 years. We are always super pleased with our experience! The staff are attentive and helpful. The food is good, and the experience is fun for everyone! Everything is always clean as well. If you haven’t been, you should definitely try it out and come visit the great staff!Vegetarian options: SaladParking: Plenty of spaces, every-time we go it’s not too crowded.Kid-friendliness: GolfWheelchair accessibility: There is a ramp.
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February 2024 by Tre Johnson
Our server Bailor was great and very helpful.But the managerial staff of Marcus And Reagan were HORRIBLE. We had 2 bays where we played golf, spent over $400 upstairs and more downstairs. Since we were still eating they assumed that we were going to resume at the bar so the bus could be used. The facility on this Thursday night was empty though. How disrespectful of Marcus to mumble and walk off under his breath while we were still speaking to him. Then he had the audacity to come back with Reagan and his crew of 3 s off to intimidate us. No, I’m not moving until I am finished eating. Managerial team lead or whomever need some customer service training ASAP.
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February 2024 by Ladarrius Cheatam
My first time going me and my wife enjoyed it the games food and drinks were excellent. The atmosphere was good. I'm definitely going back and recommend too!!!
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February 2024 by Colby Corley
Great food. It was expensive. The experience of golfing with friends, playing games, and enjoying some drinks was amazing. Will be coming back.
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February 2024 by RULESOFENGAGEMENT 1
Brought some work clients here as we are in town for a show. Good time.
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January 2024 by JG Griffin
Everyone loves top golf. No one loves waiting over an hour for food. Buying 2+ hours of bay time to be waiting for food longer than the amount of time you reserved for golfing is unacceptable. The employees also aren’t on top of customer service. If you plan to come during October-February plan to bundle up because their heat is on a timer and you have to ask them to turn it on everyone 30 minutes. If you want to go out I would recommend Civil Axe for great customer service and it’s only 5 minutes down the road. Instead of being checked on by our waitress, she spent time playing her own game of top golf in an open bay. If you are unfortunate enough to be serviced Trevor, I am very sorry as he is rude and has poor customer service as a manager. If you decide to order food the cheesy macaroni bites are good but the nacho average nachos are not worth it.
