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December 2023 by Michael Calvert
Convenient location, easy processing, & plenty of selection. The Department Manager - Patrick - is friendly, knowledgeable, & very helpful with making sure you have the right equipment/truck for the particular job you're renting for. High quality Customer Service.
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September 2022 by Mark Chamblee
We rent from uhaul around 5 to 10 times a year. Be very careful with this Uhaul dealer on Edwards Lake Rd. I highly recommend that you take pics of the truck before you leave the dealership, and definitely take pics of the gas gauge before you leave the facility and after you bring the truck back!!!!!!!!!! Our truck rental was $100; the additional gas charges ($30), fueling service fee ($30 - what in the heck is this?), and late charges ($30) totaled $90, even though the proper amount of gas was in the tank and we have a gas receipt for the gas put into the truck!!! A $100 rental turned into nearly a $200 rental!! And since we returned the truck after hours, of course Uhaul and Patrick the manager are ALWAYS CORRECT!! Sadly, we even returned the truck early at Patrick's request so that he could rent the truck the next day. No good deed goes unpunished at uhaul edwards lake rd!!! I do NOT RECOMMEND this uhaul dealership!!! I WILL NEVER RENT FROM PATRICK AGAIN!!! Use the uhaul dealer at Covenant Tires in Trussville, which is only a mile or so away from the uhaul on edwards lake rd. I have rented from Covenant Tires numerous times and have never had this issue that we had with Mr. Patrick and Uhaul Edwards Lake Rd.
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April 2022 by M Peoples
You pick up your truck at Courtesy Car Dealership. Patrick, who checked us in, was very nice. He got us in and out really quick. The truck was clean and ran well. Upon return I just parked it back in the spot I found it and put the key in the drop box. I am satisfied with my experience.
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August 2021 by Matthew Jones
This was an unpleasant experience. The phone number listed is a non-working number. So when I called to let him know that I needed to change the appointment, I got no one. He calls later upset that I had missed my appointment and set up a new one. When I returned to call using the number he called from, it took me to the main uhaul operator in Huntsville who was clueless. We made our second appointment but could find no one to talk to. After being there over half an hour, he called from that same generic uhaul number and asked if we were coming. I told him we were at the trailers waiting and had tried to find him and call. Over 30 minutes later he finally walked out to rudely help. I then got a text message to verify my equipment condition. I clicked the link and got to a page saying the site is down. Overall a horrible experience.
