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March 2024 by Robert Sankey
They rude truck never have gas in they always say it does will never use this service
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March 2024 by Thomas Mercier
Location attempted to double charge me in two different ways. Not sure if it was intentional or ignorance but still annoyed either way.
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February 2024 by Michelle Hill
Great Customer Of Service
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February 2024 by Alicia A Williams
The employee was so nice. I would go back again.
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February 2024 by Thunda Transfusion Fitness
Great Service Blaine and his teammate! They will go the extra mile for the safety of your trip.Thank you ?
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February 2024 by lucky shawnita
I will use U-haul again and again. Vehicle run smoothly from Alabama to California with no issues. Very good customer service. Vehicles very clean.
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December 2023 by Kit Greene
We were originally scheduled to pick up at Maples Corner at 2831 29th Street North. When we arrived the truck was on the curb, but the Maples Corner was closed and nobody was there to give us the keys to the truck. U-Haul should cancel their contract with Maples Corner and stop allowing them to be an agent. They cost us over 1.5 hours on our moving day. In addition, they are located in a very sketchy area of town and we did not feel comfortable.
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November 2023 by Joe Sims
Never thought I would have such a rude experience with someone working in customer service. If you have hours of operation posted be prepared to work those hours. UHaul if you don't want customers in your store 30 minutes prior to closing, change your hours of service. Telling your customers that you can make the experience a bad or a good one when you clearly are in error!
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November 2023 by Miracle Reese
Not a great experience with storing my U-boxes on campus. I placed 24hour requests on two separate occasions to access my units only to show up and my request not fulfilled. How inconvenient and insensitive. This has now happened to twice where I commuted into town only to be disappointed having wasted time and mileage. Do not recommend this service.
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October 2023 by Michael Smith
Location has a lot of rentals and friendly seevice.
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October 2023 by Wantanee Ware
Last year the employees broke into my storage unit Then the manager said they couldn’t find anything on video but Yes it was a inside job because they were the only ones saw what I put in my Storage unit by video. BeAware They Steal And Destroy the Evidence. Sorry Employees Including Managers. They Preyed upon Mental Illness and Know The Importance of Police does believe any the individual says
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September 2023 by Megan Clark
I set a reservation on Tuesday to pick a pick up truck from 10:30am-2:30pm. I arrive to the location and they tell me my reservation was for a different location. I pulled up my original and showed that i was at the right location and that of anything changes no one notified me. The guy proceeded and got me one and said that another customer reserved it for 1pm so have it back by 12:45. So, i head out and I’m moving but run into problems. They call me and i let them know what was going on. As i finished up i then see a text threatening to call the police if the truck was not returned in an hour. I got to the location to drop off and asked why would they do that after i explained what was going on. So they closed me out and i left. I just looked at my debit transactions and i was charged 3 times. $50 for a citation fee, $20 something for 6 gallons of gas, & then the original cost of my rental. I only drove the uhaul a total of 6 miles and was not even aware of a “bump” fee for being late
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August 2023 by Jennifer Fink
Do not used this location! My bill is paid and they have placed their own lock on my unit for the second time. When you call customer service the manager does not respond or return their calls.
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August 2023 by Octavia Henry
Dropped the cargo van back off at this location where I picked it up from but apparently they checked it in at another location somehow. I was charged an additional $261 which made my entire amount $440 , when I should have only been charged an extra $5.
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August 2023 by Andy L
A complete joke and incompetent woman working here. You will be charged for things they do not have and will not receive. The foul woman working the front desk will just shrug her shoulders and refuse to do her job. Had to call the local dispatch and wait on hold for 20 minutes with no results. This location is garbage.
