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September 2025 by Ame Mckinney
The staff was friendly and efficient, and handled the busy customer flow well. I will definitely come to this location with anymore of my moving needs.
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July 2025 by JaMarcuss Johnson
The U-Haul agent JaMarcuss was very professional and provided a remarkable experience. the whole process was smooth and easy. Will definitely use U-Haul again. Thank you :)
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July 2025 by Anna
My husband had an 8:30am appointment for a hitch to be installed. He prepaid and pre-ordered the parts weeks in advance. He was told it would take two hours. He has been stuck there for NINE HOURS AND COUNTING. First we called customer service and they figured out that they don’t even have the part we ordered. Then the GM finds a different part he can use. This was at NOON. It is nearly 6pm. My husband went out there and asked if HE could help moves things along and they basically told him they didn’t know what they were doing. He told them to just put the car back together so he can leave and do it himself. $600+ and over NINE HOURS AND COUNTING LATER, and he’s leaving without the service he paid for. This is absolutely unbelievable.
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July 2025 by Daphney Staten
Centerpoint Associates has the best customer service ever and i love every minute of that
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July 2025 by Danique Martin
Great Customer service on the phone and in person. Will recommend going to this location Thanks for your help Rahim.H
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July 2025 by Dianne Lewinski
Yes ,Ja'Marcus Thomas &Joshua Sumlin& Trinity Williams& Kayla Williams was so Great! Best Customer Service I've seen in a while.You all Rock 5stars!!!!
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June 2025 by charles nelson
I reserved this U-Haul a month in advance to give myself enough time to make certain we had it, as we were moving three states away. My father and I went to pick it up on the day we reserved it and the workers in center point Alabama location had very poor attitude on top of adding an extra day that was not asked for, unbeknownst to us, thus charging us almost $100 more than initially expected and when asked about the price change from the “due at time of pickup” on the quote was just told “that price can go up or down”. Upon departure the contract showed 3 days, upon return it had been changed to 4 days without our consent or knowledge. Even though we returned in time (Monday June second in the morning) our rental agreement now shows we returned equipment on Tuesday June third in the afternoon. It took the workers in the Nineveh Indiana location until today (June fifth) to even show that the equipment was dropped off and checked in. Very lazy workers, with little knowledge about their own company’s processes! I am extremely displeased with the entire process from start to finish. We will not be using U-Haul again in the future. As a first time customer I am astonished that this is how I was treated.
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May 2025 by Yolanda Lewis
Though there weren’t any 10 ft or 15 ft available , I must say that Jamarcus at the centerpoint location did his best to make sure I found something , until I informed him , I didn’t need a 20 ft ( I am only moving out of a small office location ) , I had previously called the Eastlake location and though they were nice l did not receive the level of outstanding customer services as centerpoint so I definitely wanted it to be noted his professional attitude and his outstanding customer service . If you are reading this and want the best outcome Centerpoint is the location !
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May 2025 by Dustin Grzegorzewski
If I could leave zero stars, I would. Scheduled an appointment for a hitch installation at 3PM on 5/15/25. After making me wait over an hour, they told me at 4:30PM they couldn’t do the job and asked to reschedule for the next morning at 9AM. I explained I live an hour away, had to leave work early, and would now have to send a paid employee to cover it. They promised it wouldn’t be an issue. This came from the general manager.
The next day, I sent my guy—on the clock, as agreed—and they turned him away, saying they couldn’t do it and that he didn’t have enough time. Unbelievable. Zero regard for people’s time, schedules, or professionalism. Completely unreliable and unorganized. Don’t waste your time or money here
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April 2025 by Clint Norman
The manager is never there leaving the trainee to find and figure things out themselves
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April 2025 by Sariah McGrady
very unprofessional. had a reservation scheduled and nobody was at the office, couldn’t get anyone to answer the phone, and ended up having to go to a completely different company to be helped after we waited on someone to show up for 30 minutes. would not recommend to anyone in need of a rental.
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September 2024 by Darliah Adams
The rating is vey fitting. Some of the staff was great but the overall experience was a 0/10. They gave us a truck with no transmission fluid. The mirrors are cracked on the trucks. The list goes on and on. Dominique the manager is very unprofessional and unhelpful. Never use this location
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August 2024 by Jeanne Partain
I see no improvements needed. The experience was excellent. The app logged out when I was returning the truck, but there doesn't seem to be any repercussions. Thank you!
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August 2024 by Steve Dumas
Rented a trailer recently and worked with Vivian B. I have worked with her before and she is very professional and helpful. Great personality!
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July 2024 by AMANDA JOHNSTON
Stood in line for over 30 minutes to buy moving supplies. One employee left to go get food and the other walked outside to help another customer who interrupted the line to ask a question. Left and went to Lowe's.
