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March 2024 by Karen Baker
Roaches were in the truck had to return for another truck,they need to spray these trucks down after each use,who want to take roaches to their new place..but the online reservation was easy,staff was nice at facility.
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February 2024 by Jaime Arias
Terrible service from the staff, very bad attention
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February 2024 by Joe Dirt
I absolutely would not recommend this location to anyone. They had my one way 15' van double booked, then lied to my face about the method in which it was supposed to be applied, after I dropped everything off, which is an absolute lie, and she knew it. She also lied to me and said she had put it in the notes that it should be applied. I read the notes at the drop-off location, which had nothing in there about honoring the reservation guarantee credit. She put in the notes that she offered me a 20' van, which is true, but I wanted nothing to do with, since the 15' was too big for what I needed it for, plus I would rather not spend the extra on gas it would take driving it to Ohio. Moreover, when the van that I reserved finally did show up, the back was full of thumb tacks and paper clips, to which she said there wasn't much in there so she didn't sweep it out. I stated that I would much rather sweep it out here, rather than have thumb tacks in my driveway at home, so my wife started to sweep it out. I need another Uhaul from Bham to Ohio, I won't be using this location to do so.
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February 2024 by James Jackson
I always have a problem at this location. I got a trailer Saturday and dropped off and check in with employe Sunday and they still haven’t checked it in and they charged my card for 6 days rental. It’s freaking ridiculous
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January 2024 by Abdul-Nur Yasin
The staff and especially the branch manager do the best everytime I'm in there to provide me with great customer service. The only issue, at times they're understaffed which makes the process take a little longer than expected.
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January 2024 by Tonya Clayton
Friendly and helpful Staff members Clean Store The Manager was very helpful I’m impressed that is Why I continue to use The U-Haul in Center point
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December 2023 by Ayana Brooks
Everytime my husband and I need help the workers are always so sweet and professional.
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September 2023 by Doteba Sumbry
Nothing needs to change customer service was Simply Amazing I will make sure to always use this location and I’m telling my family and friends as well
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September 2023 by R M
Had to refuse a UHAUL because the entire cab and back of truck smelled like pot and cigarettes upon pick-up, disgusting.
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August 2023 by Nichole Miles
Tre was really nice and helpful the whole way through. Proud of this young man!!
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August 2023 by Montrice Jackson
I came in on Sunday after traveling from Moody to secure a rental with the center point location and there was only ONE person maintaining the entire store. It was unacceptable. The poor young man was running around securing equipment, attaching trailers, talking to customers on the phone, checking out reserved equipment and checking in returned equipment. He did a great job but management should be ashamed for only having one person on the desk during weekend peak hours. The overall customer service was great. The management and scheduling issues should be addressed.
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June 2023 by L Holifield
I will 100% recommend this location everyone works there is polite and nice all the equipment was clean this store is very clean and organized as well has everything that you need to get at the last minute.
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April 2023 by Helena
Tre did a fantastic job with helping me when I came. Very attentive, friendly and knowledgeable. Anything that I needed or inquired about, he was able to aide with. Excellent customer service!
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November 2022 by Valencia Curry
I have to compliment Vivian@ the Centerpoint location and her staff on a Job well done! My daughter moved to Texas and this store rolled out the red carpet to ensure her trip was safe. They changed the tire grips (new) and did a safety check to make sure her car was properly connected to the uHaul. Praise God for safe travels and thanks Vivian!
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August 2022 by Ronald Miller
I received excellent customer service. The truck I used is a newer model and operated excellently.
