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December 2024 by Tee Shanta
It is a great place and has prices. The staff at the Vestavia location are awesome.
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August 2024 by John Myers
I rented a 15’ truck to move my daughter who is attending college in Birmingham from one apartment to another. This was July 2024.
When I got there the guy inside the gas station was too busy talking on his phone to be bothered. He seemed a little confused when I said I was there to pick up the truck that I reserved online.
Eventually, we got it straightened out. He handed me the key and I went out for the truck.
The truck was very nasty on the inside of the cab, trash in the cupholder, and on the floorboard. Torn seats. The back of the truck had not been swept and it looked and smelled like someone had been hauling hay or grass. Also, the truck had a miss and the air conditioner wasn’t working.
I picked the truck up around 5pm on a Friday and returned Saturday afternoon at 12:30pm.
When I returned the truck, again the man behind the counter was too busy talking on his phone to be bothered with me and motion for me to put the keys on the counter.
Days later, I got an email with my bill and I owe way more than I should and after looking at the bill, I realize they said I didn’t return the truck till after 6 PM Saturday . I called the 1 800 number and filed a dispute on the bill. About three days later, I hadn’t heard anything so I called back. The lady on the phone told me that this place said that I had returned it late and that another customer was waiting on it and they had to give a $50 credit to that customer. I informed the lady on the phone that that was incorrect that I returned it at 12:30. I put gas back in it at the gas station so I had the receipt for gas with a timestamp on it and I took pictures of the odometer and the clean truck returned. Those pictures had time stamps as well which also stated 1230 on Saturday. She was able to get me a reimbursement for what I was overcharged.
I would not recommend using this U-Haul dealer.
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August 2024 by Umm Yeah
This is a self drop off which was unexpected as the 6x12 trailer is heavy the lot wasn’t level as in it slopes towards the tow vehicle and trailer rolled into my truck. Wheel chocks need to be available for this location and something to assist taking trailer off tow vehicle. I won’t suggest a self drop off if I had know this would be the case. I’m not used to this from Uhaul especially having to take pictures after it’s dropped off the app crashed so I don’t k ow if the return finished processing. Not happy with drop off.
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May 2024 by David Sheetz
Great truck rental experience!
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May 2023 by Steve Gentry
Flexible, and relatively reasonable, considering.
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June 2022 by T Spears
Rude and hateful at desk
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June 2022 by Nathan K (Yankeenate)
U-Haul, they Haul, we all Haul with U-Haul
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January 2022 by T.W. Spears
Rude and hateful at desk
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January 2022 by Jeanne Merchant
Great customer service at this location! I rented a truck online and the correct one was ready when I got there. I was checked in quickly by a friendly man at the desk. The truck was a bit battered and dirty, as all uhaul trucks are. I had no problems with the truck and dropped it back off on-time. The gentleman took the key and let me know that I could go, saying that he’d check me back in soon. I was a bit nervous about not getting a receipt but did leave. A few hours later, I checked on the uhaul website, and not only had he checked me in honestly (correct mileage, no damage, etc), he also gave me credit for the extra gas I bought. I was impressed and would happily use the convenient location again.
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January 2022 by Nathan Keys
U-Haul, they Haul, we all Haul with U-Haul
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December 2021 by Jake Rubio
NEVER ANSWER THE PHONE!!!
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August 2021 by Andy Seidel
The worst experience i ever had. Reserved a truck, get there to pick it up and no truck. Guy in the store could not speck English. Puts me on phone with a guy who could barley speak English, they over booked, it maybe back tomorrow. Don't use this company if you are on a deadline.There no help.
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August 2021 by Ishmael Rudolph
Had my reservation ready, even though I was late in getting it. Straightforward process, no problems.
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June 2021 by Sharon Davis
Staff there very friendly
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February 2021 by Paul Stone
No one picks up to confirm reservations. Lied to uhaul that they could provide the truck I needed. Showed up and tried to get me to rent a pick up instead a 15’ box truck.
