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March 2024 by Retired 4 years
Keleigh and Austin went above and beyond to help me with my return
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February 2024 by Yanelle Medina
It's super quick and easy and they are very helpful
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February 2024 by Larry Short
I experienced no problems during my visit and was treated with courtesy and respect.
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February 2024 by Carmen Godin
Good service and friendly tooThanks
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December 2023 by Tellie Walker
The new owners are friendly! I visited this store on Sunday, 11/19/23. I wanted to give a special kudos to Bianca, the worker that was there. She went above and beyond to handle a print job that took longer than expected. All customer service is not lost and I really appreciate her kindness and efforts to get the job done. Thank you so much!
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December 2023 by Kenneth Young
The staff at this location has been courteous & perform their duties adequately. That wasn't always the case. Do I detect a change in owner? If yes, keep up the good work!
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October 2023 by Carol Perez
I used to hate coming to this UPS store because the guy in charge was extremely rude but thankfully there’s a new owner now. The star rating needs to change for this UPS store because after new management took over this is a completely new place. Everything is nice and neat, the store smells great and the customer service is amazing. Hopefully we can make it go from 2 stars to 5!
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October 2023 by Victoria Partain
This store used to be horrible, but ever since it was put under new management, it has been SO much better. The staff is always helpful and friendly. They've also improved the air quality, and I'm not drowning in cigar smoke anymore. It smells like a normal store. Very pleased with these improvements and am happy to use this location now!
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October 2023 by Keleigh Wyatt
The new owner Colby has really made a difference in the store. I can tell a huge difference in the smoke smell. The staff are friendly and helpful with all of our shipping needs.
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September 2023 by Johnny B.
The new owners of this UPS location have restored my faith in the UPS Brand. Bravo for taking corrective measures and replacing the old owners with the new owners. This place has completely turned itself around (Yes, THE Notorious UPS Store on Helena Road in Pelham, AL). August 2023Edited Review from April 2023DO NOT GO HERE! THIS LOCATION IS A TERRIBLE REPRESENTATION OF THE UPS BRAND.ENJOY THE BOX....
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August 2023 by Heather Robertson
Keagan is awesome! And Lacey is super sweet!!! New workers are great!
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July 2023 by Hilly
Before we went today we tried to avoid this place at all cost and would only go to it if it was necessary. Every time we went our visit was always met with a rude guy who was rude and not helpful at all. We went today after hearing about new ownership and we were impressed. The new owner was super friendly and knew what he was doing. This location was notorious for its “cigarette” smell but they have a huge air purifier now to combat it. They are also planning on removing carpet which is a huge improvement. I will 100% be returning to this location and I urge you if you have had a bad experience here or if you just need to ship something this is the right place to do it.
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July 2023 by Emma Sellers
I am in the UPS store several times a week. Since the change of ownership/management, I have receive nothing but 5 STAR service. The store is always clean and you are pleasantly greeted. The difference between previous and current management is like night and day. If you previously had bad experience I urge you give them another chance.
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July 2023 by Nim Ismaiel
After they have changed, the indian owners this place is actually really good now. The place is actually clean air-conditioned smells very fresh. Most importantly, customer service is amazing i highly recommend this place
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July 2023 by Amy Griffin
NEW OWNERS!!!!! Very clean, and smells great!The new owners have turned this location around and are very friendly!!! Will go back and I encourage everyone to give this location another chance.
