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March 2024 by Jordyn Bechtold
Natasha was amazing!! I had a lot of questions regarding my passport and she helped walk me through everything and made the experience very smooth! I’ve never had an experience this good at a post office. Thank you Natasha!
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February 2024 by Mary Kalusche
Natasha was an incredible help with assisting me in renewing my passport. She communicated clearly and listed out everything that I needed as well as what to budget for when renewing a passport. She was extremely friendly and kind! Thanks for the help!
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February 2024 by BrickbyBrickBooking
PASSPORT: 11:15am Wednesday (1/17/2024)I arrived 15 minutes early. Very short wait as two people were ahead of me turning in their passport application. The staff was polite and straight forward. Show up early and make sure you have come prepared. They will take your picture if you need. Overall very good experience. This is the place to go for passports!
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February 2024 by Asel Sheinfeld
I highly recommend this office with professional, attentive, patient, calm, and friendly staff to everyone! I like to send parcels and letters without haste and fuss. An atmosphere of this office helps to concentrate and not to miss important details or make mistakes.
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October 2023 by Darcy Moseley
I left here 20 minutes ago. I came to mail a Priority Express package. There was one employee there, helping a family of 4 to get passports. She didn't acknowledge to tell me she's going to get help, or to wait if I wanted. I stood in line 6 minutes to no avail. The rudest experience ever. This review deserves zero stars, instead of one. She could have acknowledged the fact that she was the only employee working instead of ignoring me like I'm invisible. I WILL NOT BE GOING BACK THERE.
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August 2023 by Liana Korolova
irresponsible people work! several times the parcels just disappeared, it’s not clear where and the torn package was brought to me by strangers!!! This time, when the parcel was already on delivery, they simply sent my goods back to the sender without warning and without any reason !!!!! I sincerely hope that the people who work there will be treated everywhere with the same disrespect and rudeness! terrible service!!!!
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May 2023 by Katherine McGraw
I just left , and my husband and I had a great experience here . The ladies there are so nice and patient with us . I cannot express how grateful we are for their help and patience with us applying for our first passports. Thanks again ladies !
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March 2023 by Noha Nadler
My teenage children and I had a wonderful experience with their passport renewal. Michelle, Usps , was a delight to work with and i appreciate her accommodating us when my college daughter was late to the appointment. She made the process painless and actually fun.
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September 2022 by Frank Lloyd Bite
This post office takes forever every time. 1 person usually working and always a big line and doing passports or something... just don’t even bother unless you can wait a while
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May 2022 by josh williams
Michelle was so helpful and fast with my passport! I would highly recommend the Crestline office if you need a passport
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January 2022 by Sylvia Mooney
Michelle is a wonderful postal worker, she was so helpful and kind as she walked me through the process of getting my passport. She deserves a raise!
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October 2021 by Hailey P
WORST service!!! Incredibly slow and inefficient. They keep my apartment small boxes at their office instead of actually delivering them. Then they take forever to open the side door for me to actually get my packages! After waiting for 45 minutes, and telling the receptionist inside to open the side door, they still don’t give you your package. “Just hold on someone will be there”. Literally the rudest customer service! It’s not even busy so she can walk over there and just grab it. Very unprofessional service.
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September 2021 by Caroline K
Worst customer service experience in the area. Seriously. If you don’t wait in the “line” in a completely empty lobby one of the female employees will give you the hardest time and tell you to WALK AROUND and get in the non apparent line, to then help you. I don’t know if this is a power trip or the employees think it’s funny to be difficult about assisting you but I will NEVER go here again. They’re demeaning and take joy in giving customers a hard time.
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July 2021 by Coy Evans
packages always lost. it’s horrible.
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July 2021 by John L.
Slow, inefficient, understaffed, and they don’t care. Worst of all, They don’t even have a machine to let you calculate and print your own postage like other P.O.’s, so you have to wait in the line
