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October 2023 by Karen B.
Jayla, an employee there is very disrespectful and rude. I also witnessed her being rude to the lady that approached her with a question after me. A couple of weeks ago I requested the pharmacist not give me a certain generic medication I cannot take . She made a note of it in the system. Next time I came back she filled a 90 DAY supply of that same medication. I pulled out of drive thru and looked in bag and realized she had filled the meds I can't take instead of the ine SHE NOTED she was supposed to use. When I pulled immediately back in drive thru and talked to her she said there was nothing she could do. Really?! So now I have 90 days of meditation I can't take. Pulled all my prescriptions the next day and went to a new pharmacy. Done.
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July 2023 by Candace B.
The worst pharmacy in town. They never answer the phone. My dr told me she sent over the rx they won't fill it or answer the phone with no explanation.
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April 2023 by Alex D
Pharmacy staff is rude and very unprofessional
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March 2023 by Katherine P.
TERRIBLE. Every time I have been to this store in the past it was been great, but tonight the rudest pharmacist decided to make up her own personal rules preventing me from receiving my medication that my doctor prescribed to me. I received the same prescription at the same store last month with no issue but this particular pharmacist blamed her lack of knowledge of the laws regarding drugs on why I can't receive my medication. The pharmacist was rude and condescending and I will not be back to this store. Learn some compassion and professional skills. I immediately drove up to CVS on crosshaven and they told me they could have my medication to me no problem.
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November 2022 by Joseph Cyriac
Terrible, there is a reason these folks have two stars, or less, asked me to make an appointment online, took the time to fill out the forms online, for the flu shot. Arrived early for my appointment, waited, finally they wanted me to fill out the whole form again, as the online form is invalid, take your business elsewhere, vote with your wallet.
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July 2022 by Google user
Time to change pharmacies! On several occasions, I've gone and they are randomly closed or not open according to the hours that are posted. Today there was a letter on the drive-thru window to tell customers that they closed at 5 pm. There is never good traffic in this area. There is always crazy Summit traffic to fight to get to this location, and to do so just to find out that they're unexpectedly closed, is such a waste of time \u0026 energy. Walgreens has absolutely no problem with bombarding me with texts and voicemail when they want to collect my money for a prescription, why can't they do the same thing when they decide to close at random?
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February 2022 by Anne Bet
Time to change pharmacies! On several occasions, I've gone and they are randomly closed or not open according to the hours that are posted. Today there was a letter on the drive-thru window to tell customers that they closed at 5 pm. There is never good traffic in this area. There is always crazy Summit traffic to fight to get to this location, and to do so just to find out that they're unexpectedly closed, is such a waste of time & energy.Walgreens has absolutely no problem with bombarding me with texts and voicemail when they want to collect my money for a prescription, why can't they do the same thing when they decide to close at random?
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January 2022 by Lucy T.
This was one of my more time consuming trips to a drugstore. I expect to be in and out pretty quick as do most customers. The cashier was slow and needed assistance in the checkout process. I will say however they did have the brand of organic body wash I wanted in stock that no where else around here carries so I do appreciate that. As for other purchases? I'll probably stick to other locations and drugstores.
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December 2021 by Will B.
As with many reviews like these, you can mainly only compare to comparable comparisons. Yes, I know how ridiculous that sounds and is definitely not grammatically correct. But that is how i feel. I love local places. But for prescriptions, you have to go with convenience. And this is the closest place to us. Of all of the chain pharmacies, I like Walgreens the best typically. But the one by our old house was simply awful. Rude employees, long wait times and just shady in general. This one is very different and we have enjoyed our experiences here. The people have been very nice here and I haven't had to wait very long so far. They even worked with me to make sure my auto-refills I didn't need anymore were taken off of the list. They have the same selection as most bigger drugstores and are stocked well. They serve their purpose and do it better than my last Walgreens. A solid A-ok.
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October 2021 by Raul C.
Pharmacy refused to sell me allergy medication bcus i dint have an AL drivers license but i provided my government issued work permit as ID. Seems a bit discriminatory. I can buy alcohol and work in the US legally but i cant purchase zyrtec-D from this walgreens pharmacy. Will be taking this to corporate
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September 2021 by Diane Pafford J.
This review is about the pharmacy. I wanted to get the shingles vaccine. I called the pharmacy. They said that I did not need an appointment to come in after 4 pm. I got there and they said that they could not give me the shingles vaccine, that I needed an appointment. They would not accommodate me even though they told me I did not need an appointment. They told me to call next time. I called the next week and asked if I could come in that day. The girl said that I could come in that day, that I did not need an appointment. When I got there, they told me I could not get the shingles vaccine because they were filled up with Covid vaccine appointments. The pharmacist would not accommodate me even though I told her what I was told. I wish I had gotten the name of the girl who told me to come in without an appointment. I went and got the manager. When the manager talked to the pharmacist, the pharmacist told me I could get a shingles vaccine if I wanted to wait 45 minutes. My other choice was to come back the next day between 12 and 4pm. I work during that time. I tried to make an appointment on line and it would not work. The only reason I go to Walgreens is because my insurance does not cover CVS. I made an appt. for the shingles vaccine at the Walgreens in Trussville and Publix gives them as well. I don't appreciate this pharmacy giving me misinformation twice! It was very inconvenient and rude.
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August 2021 by Jaime Lowe Tolbert
The Pharmacist is absolutely the rudest person I have ever come in contact with. my meds are always short, and I'm confident now they're stealing them because she threw A LITERAL FIT when I asked to count them in front of me as my doctor suggested. she slammed those pills down and told me to HUSH so she could count. I hope that Jessica gets an attitude adjustment and a new job elsewhere. and a drug test. they all need to be drug tested. this is not the 1st time I've had meds missing. and to throw a hissy fit to count them?? Give me a break. I tried to call the LAST time when I was 5 short and by some miracle miss Jessica was NEVER IN!!!!! COINCIDENCE?? I THINK NOT. THEIVES, RUDE, STAY FAR AWAY. THEY WILL NEVER HAVE MY BUSINESS AGAIN. NOT UNTIL THE STAFF IS CHANGED!!!
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August 2021 by Kelly K.
They never answer the phone and I also don't get notifications saying my daughters meds are ready even though I'm signed up for them. They don't greet you properly nor do they use general manners such as eye contact when you arrive or acknowledgement that you're waiting. Just rude in general.
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January 2021 by Patricia S
Most unresponsive, unhelpful pharmacy I’ve ever been to (and I’ve lived in quite a few different states)They used to have a wonderful pharmacist at the Green Valley Rd. location but of course, she has left! If they treat their staff as badly as they treat their “patients” it is no wonder they lose the best of the best! I am looking for another pharmacy that my Insurance will allow me to go to!
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May 2020 by Ashley T.
Seriously the worst service ever! Pharmacy is rude and absolutely could care less about patients! Would never return but no other pharmacy close to us.
