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July 2023 by Jewel Washington
The black female drive up Wells Fargo teller was rude and not customer centric. I arrive at 11:52 am cst. She didn’t acknowledge me for quite some time and after she finally acknowledged me, she said they were closed, held my identification and ATM card, and wouldn’t service me for a simple withdrawal even after waiting in line for over 45 minutes. Just simply Horrible service at this Centerpoint Alabama location. I wouldn’t send my enemy there. Closing my account even after I called the call center to assist me.
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March 2023 by TJ
Probably the worst bank I've ever been to.. Drive through looks like an apocalypse. Not working at all. Manager of bank completely incompetent.
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December 2022 by David Adams
They are very slow an short staff no matter how long the line u still just have a person standing
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June 2022 by carla palmer
Bad bank! Don’t trust them with your money!
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April 2022 by T.J. Burks
Horrid wait times, very rude staff.
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November 2021 by Syed Masood
Kudos to Wells Fargo to have the most valuable branch in worst customer service. Please share your secrets with the other branches, as to how you manage to have consistently poor service. I hope Wells Fargo keeps this branch as a model of poor customer service. Job well done wells Fargo
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June 2021 by Smith Sherm
No sense of urgency at this bank. Don’t call expecting an answer either. In their heads it’s all “laa dee daah”.
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August 2020 by C J
Triana, the teller at the window, put my deposit amount $10 less than what I had counted. When I brought it to her attention, she claimed that she had put it through the machine twice, and did not recheck it...I’m never trusting this location again with my deposits!
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June 2020 by LaShunda C.
This branch is SLOW! I have never waited in a drive through for 25 minutes with 4 cars ahead of me until I started coming here. I never leave without wasting at least 30 minutes of my time waiting to be seen. I am closing this account after being a customer for almost 20 years. Having a teller at every intersection is great, but that is no longer worth it to me. Good bye!!!!!
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May 2020 by Blanca Gomez
Terrible..... I it has been over 30 min... That need efficient tellers Urgent!!!!!
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July 2019 by Jeremy Connell
Staff is always friendly and helpful.
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July 2019 by Luis Landeros
They have 4 service lines for drive tru! They only have one person available who will be taking care of one person and will make you wait to move to the front. I live in Roebuck. I have to get service in Crestwood or Homewood. Is a shame for wells fargo to hire incompetent people. Somebody from head quarters should come and visit this Awful bank.
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December 2018 by Rasmanjari Tucker
The WORST drive thru!!! If you are in a hurry go inside. It will only take 20 min compared to the 45 min in drive thru. Make sure you have a full tank of gas if by chance you do go through the drive, stop please pull up to the next opening, drive stop. I wait 10 minutes at 1 only told be asked to pull up and wait another 10 min.
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September 2018 by Danielle P.
This morning while withdrawing money I had the luxury of meeting Jacques! He was so pleasant and professional. It was early in the morning and I was on a mission but he greeted me with a smile. He made conversation with me while I waited for my transaction to be processed. Jacques, you rock! If honest I wasn't sure how my experience would go but it went well. Glad I stopped by.
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June 2018 by Terra Janel
We went on a Thursday afternoon and had fast service. But don't go on a Friday it's even hard to find a parking space.
