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September 2023 by Cassie Terry
This is the worst insurance company ever, My car was hit in my driveway on July 01, 2023 and I made the claim the same day, the insurance picked up my car the next week and after they picked up my car it was like pulling teeth to get someone on the phone. After talking to several supervisors I was told that my car was a total loss. I was financing my car. My finance company couldn’t get in contact with the insurance so after 55 days of waiting to hear from them the car is now on my credit. The insurance adjuster’s name is Elizabeth Dominguez and she never answers phones calls or messages. Having Young Americanica insurance is like having no insurance at all, I had full coverage plus collision and wasn’t even given a rental. This insurance company sucks!!!
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August 2023 by Jason Forbes
Excellent
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July 2023 by Capriqueen
(((AT THE IRONDALE LOCATION)))I really didn't even want to leave any stars but in order for me to get through and post a review I had to at least leave one. The customer service at this location is garbage. The representatives that is hired for this location are terrible along with her attitude and no patience for the public. The insurance is worthless and I never seen an insurance company that at a certain time in the day roadside assistance will not be available and that's whether you have liability or full coverage! This insurance company is not worth your money. For anyone out here that's reading this review please do your research on other insurance companies that offer better deals and AAA is one of them along with esurance and Geico. These three companies prices are reasonable and the customer service is awesome!!! As of this month my family will no longer be using Young Americans insurance company. The customer service is just horrible along with the African American women that works in the office name Dominique. Dominique is very rude, ignorant and ratchet. She has a complete attitude for no reason as if someone is making her work at at that job. She has no business being in customer service face to face with the public. She should be at a warehouse somewhere working instead. I would not recommend anyone to use this insurance company for any needs. Someone please tap Dominique on the shoulder and let her know that the whole country is hiring so there is better jobs out there for her to go to where she do not have to be face to face with the public. The customer's deserves better but also when paying your hard-earned money you should expect better. Without the customer's no one at this location will be employed and as a company everyone should remember that. I don't expect any feedback from my post because as I see you only see feedback for the five stars but that's okay because as long as I was able to post to alert other people of how business is conducted at this location that's all that matters. Please do better with other people time and money.
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March 2023 by Andrea Glass
Good service and prices
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February 2023 by Cathy Mccall
They are very Friendly an quick to get you up out of there there prices are very reasonable an affordable this is the best place to get insurance period I couldn’t go no other place but to Young America y’all are grrreat
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November 2022 by Tammi McClain
The customer service was the worst
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November 2022 by Roderick Hendricks
Their good
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November 2022 by John Riley
This is the worst insurance company I have every seen. It took my daughter over a month to get her check for a car accident. She also had a very difficult time reaching the claims adjuster to know the status of her settlement. I would not recommend this company.
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November 2022 by Green Ranger
I would just like to inform that the young lady who takes calls hangs up on honest paying customers because she doesn't like to listen to questions and gets mad when people try to get the answer they need
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November 2022 by Lisa Ivey
They have the best customer service and their rates are the lowest around.
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November 2021 by Justin Blankenship
Great easy cheap and fast insurance!!
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November 2021 by Sean Lenae
Amazing customer service in and out
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November 2021 by Kripal Singh
an insurance company from hell , exteremely poor claims department
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November 2021 by Snake head
They stand behind you
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November 2021 by iLL Pill
Making a bet that can't anyone can't find cheaper insurance that will allow you to drive with the peace of mind that your cars insured
