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February 2024 by Rachel Stone
I was told my prescription would be ready at 7:15. Got to the pharmacy at 7:09. The lady then says it will be another 30-45 minutes. I’m hot at this moment so I called and talked to a tech who then told me it wouldn’t be ready until 8:30. Absolutely ridiculous and poor management! They need to get their act together!
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February 2024 by Ashlé Hoffman
Bring a lunch with you when you come! You’re going to be waiting at least a hour every time! Drive through is horrible! Also there is one woman that works there and she’s terribly rude. Older brunette.
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January 2024 by michael M
Pharmacy is so slow . Better check your filled prescription because they get them wrong n short you on your prescription when filled . Better training needed for Pharmacy Techs.
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December 2023 by Lindsey Stephenson
It has been extremely difficult to get my refills in a timely manner. Sometimes they’re willing to admit that they’re just running behind and other times they make it seem like it’s unreasonable for me to expect that my prescriptions be filled by the time that they say they will be.
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December 2023 by Edgar Ellison
The pharmacy has the most grumpy people I have ever experienced at a pharmacy. About to go elsewhere!
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November 2023 by Amber C.
I frequent this Publix because of the location and the customer service. I love going to Publix no matter what location because of the consistency of great service and cleanliness across all locations. The Deli/Bakery/Fruit & Veggie section is my favorite because that's where I find most of my fresh ingredients. All items are always up to date and well kept. I also always find what I'm looking for, whenever I can't find it an associate is always close by to help me out! My only complaint is that during this particular visit I couldn't find any up to date Green Wise Turkey bacon because most packets were expired. I alerted the associate right away to ensure no other customer ended up buying expired meat. As a previous Store Associate I would always make sure to be on top of expiration dates when zoning aisles, that would be my only recommendation on top of making sure the store is neat and tidy. Overall great experience per usual! I love my local Publix! (:
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November 2023 by Meghan Dixon
This is literally THE worst Publix pharmacy!! It normally takes them 3 days to fill prescriptions. They will tell you it’s ready then when you go to pick up, it’s not and you will have to wait anywhere from a few hours or even another day for them to fill it. It is also impossible to get anyone on the phone. Tried calling 6 times today and was hung up on every time. I never had any issues with the Publix Pharmacy in Alabaster or Chelsea.
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November 2023 by krklath3
I’ve called on multiple occasions to make sure my RX’s were ready. Only to be told they were not ready & it would be the next day.
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September 2023 by Jonathan M.
My family and I stopped by the Deli for a hot lunch after a day at the ball park. The food options were great, and we were allowed to sample a couple of items in question before we made our decision. Olivia, our server, was patient and helpful. In a short time we had our meal. We were in such a positive mood from our experience that we went by the bakery were we purchased brownie bites as well as some red velvet cake. Publix keep up the good work. Thanks Olivia!
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September 2023 by Kyle P
Medicine is never ready when it’s supposed to be. We automatically renew my wife’s insulin by phone the night before we pick up, we call and check to see if it’s ready before picking up(because this is a nearly every time occurrence), and when we arrive it’s not ready and they ask us to come back and pick it up. Someone is dropping the ball in the process. When you bring it up they are rude and snappy about it. Terrible customer service and terrible time management.
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September 2023 by Cherel Jews
My experience is becoming worst, every visit! (Pharmacy Only) they give you a time and never have medication ready! Say they called and left a message! No call, No message! I’m so over them! Got to find a new place to go!
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May 2023 by Ashley
I am not sure what happened but the pharmacy is terrible now. They don’t keep up with your medications and even though they as regular heart medications, they never have them ready. Half the time they don’t even have them in stock. Also now they are changing the prescription from what your doctor actually sends which I find absolutely insane.
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May 2023 by Jason Bailey
Wow, this place has gone downhill fast. There used to be great service. Now it's just rude and very slow. I needed pain meds after surgery. They said to come back tomorrow. I will be looking for a new pharmacy.
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May 2023 by James W.
Food service was great from the Deli. We picked up multiple trays and they were awesome
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February 2023 by Tiffany Cunningham
Pharmacy staff have the worst attitude and they tell different stories each call.