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December 2023 by Darrell Mayes
We love the Chelsea Branch at Regions. Always a friend group of employees and there to help with all our banking needs. An extra shout out to Jennifer Vincent.
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September 2023 by Chosen Lamb
Great bank! Very friendly service! Definitely recommend this bank.
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July 2023 by savannah odessa
tried to put cash in my account and all it says is transaction failed… disappointing and irritating. if it doesn’t get fixed soon i will be closing my account with regions.
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July 2023 by Christy Allen
The Chelsea branch of Regions Bank is a great place to manage your finances!
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May 2023 by Chad McDaniel
Horrible lobby experience. I’ve been here a few times and the wait is always long
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March 2023 by Stephanie Wardlaw
The Chelsea branch has always gone out of its way to take care of its customers. These customers that are seen here complaining about bad service are often the same customer’s who feel overly entitled and are often doing or asking something against bank policy which will get someone fired. Surprise surprise when a banker says no to save their job… heaven forbid these wonderfully entitled “people” actually care that they risk someone’s job by yelling and badgering them to do what they want them to do! Customer service isn’t dead, but they can only respond to what they are given… ? maybe don’t be a complete d***** bag when you ask for something ?♀️?♀️?♀️ kindness and civility go a long way…Oh yea “Regions owner” it’s so wonderful for you to respond to these “reviews”… how about actually trying to find out what happened before you send your “we are so very sorry to hear about your experience “ response… a company that will not even back its employees on a policy that they enact is a joke.
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November 2022 by Jerry Endico
Worst experience in a bank ever. The manager Stephanie is a terrible leader and has very poor customer service skills.
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December 2021 by Lisa Salamone
Wonderful group of people !! Have always served my family and myself well!!
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December 2021 by Parker Pitts
I had my account information stolen two weeks ago and over 2,500 dollars was purchased with my debit card. I disputed the claim and have been in touch with the corporate Regions office, as well as the Chelsea, Alabama Regions branch for updates about the dispute I filed, as well as to waive overdraft fees, and other issues secondary to my money being stolen. Every single time I have called up to the Regions in Chelsea, Alabama, someone by the name of “Trell” answers the phone and is extremely rude and disrespectful. I’m aware that my calling is not convenient for anyone there and that they are busy, but questions concerning my money and the fact that I need a new debit card issued is important. Not only is “Trell” always rude when I call this location, she acts as if she does not have time to answer ANY of my questions, nor transfer me to someone that is able to answer my questions. I definitely WILL NOT be returning to this location in the future. Absolutely horrible experience.
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December 2021 by Cj Dew
Horrible drive thru experience. Took 30 minutes to literally get a check cashed. Woman in front of me took 20 minutes to do Gos knows what. That’s the point of having a lobby and going inside. Then, when we finally get help, it takes another 15 minutes to actually cash the check. You’d think these people have done this before! Very disappointing as they used to be so good.
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November 2021 by Amanda Reynolds
My dad passed away, unfortunately I had to be the one to close his account. I paid all his overdraft fees weeks ago. And told them to close the account. Gave them the death certificate and watched them make copies. Now his account is overdrawn AGAIN, and they have no idea where the copy of the death certificate is. Weeks after I closed his account I'm still dealing with this. Ridiculous. I'm so grateful that I bank with coosapines. I will never do business with regions.
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September 2021 by Aaron Kelley
Always great service! Super friendly and efficient!
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April 2021 by Martin Bachtel
Very friendly bankers here. They’re great at conversation and breaking the ice, which is important when dealing with me because I dislike most people ?
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February 2021 by artsy_fantasy_21
These people here are the best! I drop ⬇️ my deposits ? here whenever my parents pay me for my report cards (or whenever I get cash ? money ?). Just recently, they started digitally recording my deposit dates! ???
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November 2020 by Bud Narramore
What is the best part of dealing with Chelsea Regions? The great folks inside. They are friendly, efficient and sincere. Good job guys.
