The Toyota Service Department at Eastern Shore Toyota in Daphne, AL provides service and maintenance for Toyota vehicles and other brands. The service center offers oil changes, tire rotations, battery replacements, and tire services. Experiences with the sales process for new vehicles are mixed, with some customers reporting a smooth and easy process with helpful sales staff, while others note long wait times in finance and attempts to sell additional maintenance plans or extended warranties. One customer felt the added warranty cost was not fully clear at the time of purchase. For service appointments, reviews are generally positive. Customers report efficient service, with some jobs completed faster than estimated, and appreciate complimentary car washes. The service team is noted for handling issues professionally, such as providing a rental car at no charge when a part needed to be ordered. The overall sentiment from service customers is positive, with many describing the service as awesome and highly recommending the department. The business serves the Daphne area as well as Pensacola and Panama City.
Would have been 5 stars but this was a make it right service because the first attempt was a nightmare!
March 2025
Very friendly and efficient. Stayed in touch to let me know what was being done and getting my approval.
March 2025
From the moment I reached out to eastern shore Toyota, my experience with them has been great. From purchases to service. Couldn’t ask for better level of customer service than what I have received.
