AT&T Store in Decatur offers a wide range of phones, tablets, smartwatches, and connected devices from popular brands, along with flexible wireless data plans. Customers can enjoy prepaid options with no annual contracts and popular unlimited data plans that include nationwide AT&T 5G service. Many customers praise the store's staff for their helpfulness and professionalism. One representative was noted for being informative and quick to solve problems, even when the desired phone was out of stock. A manager received compliments for assisting with account changes with care and respect, particularly during a difficult personal situation. Another customer highlighted a representative's exceptional service, describing him as confident, polite, and knowledgeable, making the switch from Android to Apple a smooth experience. However, there were negative experiences as well, with one customer expressing dissatisfaction with a particular employee's honesty. They reported being misled about billing, indicating that not all interactions at the store meet the high standards set by others. Overall, while many customers have had positive experiences, it is recommended to approach specific staff with caution.
Came in this location to pay my bill and he was waiting at the door had me in and out in 5 minutes and they had plenty people to assist customers.
December 2024
The girl that sat down with me and my mom was very informative and quick to have the answers we needed in order to solve my problem. She was quick to problem solve and come up with another solution to the fact that there wasn't any of the phones in stock that I wanted.
September 2024
Manager was very helpful in getting my account chang to my name for billing. My wife passed in February and the account was in her name. He was very professional and is an associate that is a leader in his position.
