U-Haul Moving & Storage at Montgomery Hwy offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Customers have praised the excellent customer service provided by the staff, particularly Grant and his wife, who were described as caring, supportive, and understanding, even when a customer was in a difficult situation. The manager at this location was also commended for going above and beyond to correct a mistake and ensure the customer could use the deposit money for a subsequent rental. Overall, the reviews highlight the friendly, helpful, and professional nature of the staff, as well as the quality of the equipment provided. However, some customers have expressed concerns about the pricing, with one noting that the initial $19.99 per day rate quickly escalated to over $100 due to excess charges and the $0.89 per mile fee, which they felt was a bit excessive. Despite this, the majority of reviews were positive, with one customer stating they would recommend U-Haul at this location to everyone they know, including their church.
JONI IS THE ABSOLUTE BEST!! GREAT CUSTOMER SERVICE AND EFFICIENT!! SHE IS KNOWLEDGEABLE AND UNDERSTANDING. I HAVE USED UHAUL 6 TIMES IN THE 4 YEARS IN FLORIDA AND MY MOVE TO ALBAMA. BOUGHT AND SOLD 4 HOMES KUDOS TO A JOB WELL DONE!!
April 2026
This is the best uhaul I’ve ever been to. Joni and her team are all so great!! Joni made my awful moving experience so much better. 10/10 you can tell when a manager takes care of their team because morale is at an all time high at this location.
March 2026
You can’t improve perfection! Joanie and Ashley are the staples of perfection and amazing customer service!
