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January 2024 by Michael Stephen Bateman Jr
Excellent customer service throughout the entire process. Associate was very informative and helpful.
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November 2023 by Abby Hughes
Extremely unprofessional . Paid over $450 to get a hitch installed and showed up to our appointment just to have the woman tell us the guy who installs hitches is out for surgery and no one else is there - you don’t think you could’ve at least called and told us this before we took time out of work to come to our appointment ? She then told us we had to go to enterprise Alabama to that U-Haul location unless we wanted to wait another few weeks for installation . So since we needed the hitch today , we had to load up all the parts for the hitch ( she didn’t help at all with that either ) and go to enterprise . Will not ever use U-Haul again .
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November 2023 by Apollo Perry
Best experience I’ve ever had with Uhaul. The employees here are extremely helpful and hard working.
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November 2023 by P Mahaffey
Don and Devon are the BEST! Fantastic help with the car hauler and even better with scheduling the Uhaul. Very personable we really enjoyed them.
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January 2023 by London Blu
Went to this location for boxes, wasn’t greeted until the associate stated what could she do for us like we were an inconvenience to her. Understand that your customers keep you in business, do your job. The Store Manager also became very argumentative, very unprofessional.
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December 2022 by Flippin Over2021
Thieves! All renters make sure you take a picture of the gas Guage after you put the gas in for return. They will lie and say you didn't put the correct amount in then charge your credit card an huge amount of money. So glad we thought of this before dropping off the truck!
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August 2022 by Carrie Melendez
The staff at this location have been beyond helpful! While I wasn't a full customer that payed for anything, they treated me like their best customer! They were kind and helpful in every way. Whenever I do need to use a U-Haul again, you best believe I will be taking my business to them, just for the staff members alone! Ashton, Hannah, and the other girl(whose name I didn't get) were beyond exceptional!
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July 2022 by william winter
Very helpful in planning a one way trip from N.C. to Al. Very knowledgeable on cost of truck rentals and what is included such as days and mileage.
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May 2022 by Stephen Register
Horrible customer service after the installer scratched my taillight cover. Informed me everything was on video and acted as though they didn’t do anything wrong. The area manager was Antonio and he won’t respond. The store manager Ashtyn was argumentative as though I’d made up the story. I reported it the same day. The vehicle only had 1600 miles on it and uhaul is the only company to remove any parts on the car.
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May 2022 by Ray Freeman
Scott the area manager is very unprofessional and very rude. He is also a liar! I called customer service and inform them about my experience and they put him on a three way call and he informed me he would give me a credit.. but guess what I have never received the credit. This guy needs to work on his customer service skills and I feel bad for anyone being trained by him! Just awful and a liar!! Also the u haul that I was given was parked all the way in the back and it was raining. I had to jump from my friends car into the uhaul which was very unprofessional. Just awful. If you have any complaints please don’t bother to ask for Scott!! I guess he thought I was going to forget about my credit!
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February 2022 by Sam Patinha
Poor service and poor GM mannerisms.register a complaint on the mannerisms of the GM and service..The customer service rep stated that someone from u haul call me...Four days have past no call...I only hope more people will take the time a write reviews. Personally, u haul lost my future business
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February 2022 by Esteemed Records
Ashtyn Whaley and her badass girls literally saved me!!!A horrible uhaul location in South Carolina had 3 broken car dollys and the final one they hooked up (incorrectly I might add) was inspected and deemed good to goFast forward 10 hours and 500+ milesLater the entire right side Rachet mechanism is missing and the wheel straps are wrapped in a way to hide it.I drove that whole way and couldn’t pick up the car I rented the dolly for because of this….They told me to take it to Dothan with Ashtyn and I’m glad I did I will never go anywhere else from now on. She helped me fix the issue 1000%
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January 2022 by Ryan Roberts
The staff are great. They know what they are doing and won't balk at answering your questions. Supervisor had me in-and-out in a heartbeat and Kristen(?) set me up with a truck, dollies, storage, and had the truck ready to roll when I showed up. Storage was surprisingly small and costly, but there was no deception, just my own need and lack of visualization.
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December 2021 by Cam Holmes
I brought my truck in to have a hitch and trailer wiring adapter installed. These ladies are professionals of their trade. They got my truck in and got it out in just under an hour. It looks better then factory with a few improvements. The hitch says “uhaul” on it but it’s actually a CURT hitch which is the best name brand hitch on the market. I’m very pleased with everything as a whole. Also the pricing was on point too.
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November 2021 by Christie
Manager was extremely hateful and rude! I've been doing business with U-Haul for over 10 years for all my moving needs and this was the worst experience I have ever encountered! She even stated she was not going to give me my rental claiming she don't trust me because of the way I was talking! She came in with a bad mood talking about her workers having COVID-19 . I definitely will not rent from this location ever again!!!!I will rent from another location that I usually go to anyways!U-Haul lost 6 customers that walked in after me and got tired of waiting she just walked away when I came to the counter and didn't say anything then came back 15 mins later
