Verizon offers a range of mobile services, including 5G home internet and business solutions. Customers can visit the Dothan store for assistance or order online with options for in-store pickup, free shipping, and same-day delivery where available. The customer service experience varies. Many customers praised staff members like Keith, who provided exceptional help, even coming in on his day off to assist with transitions from other services. Cymone Drake also received high marks for her quick and effective support, while Mike was recognized for his patience and knowledge while helping with new phone setups. However, experiences are mixed, as one customer reported a negative interaction with a staff member named Jason, who was described as rude and unhelpful. Overall, while some staff members provide outstanding service, there are instances where customers feel more assistance could have been offered. Despite these mixed reviews, the store's efficiency in addressing customer needs is noted positively.
Derrick was great at his job. He helped me figure out my phone.
January 2026
Great experience. Mike Y (Customer Sales) found the most cost effective solution to meet my needs. Thank you.
December 2025
Verizon messed up my order online i was soooo upset walking into the store .. Simone is GREAT! she fixed all my problems & i walked out with a NEW PINK IPHONE .. Great costumer service . 💕💕💕
