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July 2024 by Alex Annett
I have used this pharmacy for years but have never encountered as nice of a person as Dee was today while working the window. She was patient, kind, super helpful, and saved me a lot of money! As a nurse, I know how difficult serving some members of our community can be and I just really appreciated her help today with my own medications. Thank you, Dee! The world needs more people like you! (And again, you deserve a raise! ?)
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June 2024 by Monie Green
Very clean, great pricing, helpful employee
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April 2024 by Terry Shapiro
Really good pharmacy. And has a large supply of health care goods. And the staff in the store and pharmacy are nice and courteous.
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March 2024 by Chloe Crosson
One lady continually gets my information wrong. Today, lady working window after lunch was extremely rude. Definitely switching to a different CVS in Florence and I advise everyone else to!
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January 2024 by Donna Bridges
I want to thank Grafin for his kind assistance.Sometimes we need someone to go the extra mile for us. Grafin did that for us today!!My heartfelt appreciation!Donna B
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January 2024 by Savannah Martin
Store called me and reached out to me. Then, as the coversation was ending, a lady told me “Thank you ma’am for being the rudest person,” and hung up. Nice way to conduct business, folks!
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November 2023 by Leslie B
The staff was very helpful and friendly.
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August 2023 by Beverly Stockton
Nobody on the sales floor to help customers. 2 Pharma assistants overwhelmed in work. Go somewhere else.
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July 2023 by American Girl
The CVS Florence Blvd store is in a conveniently located but small. The store is well stocked, clean, and there are a lot of good sales. They have what I assume to be a giant dehumidifier inside (that helps it feel nice in the store) and the air was clean. It rains a lot here and it’s humid outside but the atmosphere was nice here. They only had 1 employee in the front and 1 in pharmacy, Neither one of them was friendly. No greeting or friendly conversation but it was a fast check-out.
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July 2023 by Jada Yarborough
I wish I could give zero! Worst pharmacy I’ve ever dealt with! I had two prescriptions refilled and suppose to be 90 days supply and both were filled with 30 day. Called them and ask why and the attendant told me that’s the way the Dr wrote it this time and I said oh no it wasn’t, I have the empty bottle in my hand that reads 90 day supply with two refills and this is not a new script . Our insurance covers 90 days always has and she said you will have to talk to the pharmacist. Pharmacist told me that my insurance musta have changed to call them. Called Caremark, no changes to our coverage.Caremark calls them and the pharmacist tells her that I picked up yesterday before time for the insurance to cover, which was a flat out lie. I picked up today. If that were the case why are they filling it before scheduled time? They will tell you anything to get you off the phone and definitely tell a lie to try and cover their negligence. They are incompetent! If I could use anybody else I would have been gone years ago. But I will transfer to another CVS. This has happened a total of 4 times with different medication.
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July 2023 by Dena Westcott
My mom has arthritis and has on file that she needs the easy open bottles and they frequently give her bottles she can't open. So frustrating
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May 2023 by Adam Evans
Between florence and muscle shoals I wish I could give them a zero star. Constantly out of scripts with bad and slow service. All I needed was a statten script filled from five days ago. CVS IM SO DONE !
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March 2023 by Maria Kennedy
Obiviously there is a staffing issue, but also that is no excuse for poor communicaton. They will tell you they are filling a prescription and when you return they will claim that they have to order it. When you try to call they put you on hold and I can drive there in the amount of time it takes for them to answer. I have been a customer for 20 plus years and thought it was a convenience to go to CVS, but each month it takes a up to a week to get the meds that I need, and not to mention trips back and forth. They never have any of the meds available. Customer service in the past is not the best either. If I am giving hundreds of dollars a month to a business I would expect better treatment. I am taking my business else where, to be appreciated.
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March 2023 by Ludmila Matmuratova
This is my favorite place to stop by, specially if I need a few items and I like to use their cupons. Stuff is always very nice and helpful!
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February 2023 by Kristian King
There's a special place in the burning pits of hell for the head pharmacist at this location. 'He doesn't accept GoodRX for controlled substances due to the 'low income people' who use this location.' This statement was told to me by 4 surrounding locations when I was calling to inquire if they had my meds in stock/what was going on in this location as I've never had an issue with it being accepted at any other location or pharmacy. I'm sure I'll come back to expand on my thoughts on this later till then just know the devil's gonna have fun ripping off your fingernails when you meet.
