Hertz Car Rental at this location generally receives positive feedback for its clean and well-maintained vehicles, especially for mini vans used by repeat customers. Many customers appreciate the friendly and helpful customer service, which they consider a strong point of the business. Some customers have had great experiences, including one who praised an employee for going above and beyond to help with insurance issues, describing their service as outstanding and overachieving. However, there are occasional concerns about vehicle availability, with some customers disappointed by the selection of cars or reservations not being properly recorded. During busy times, staff may be stretched thin, and one customer noted that an employee had to manage multiple tasks simultaneously, which could impact service. Overall, the location is recommended for its reliable vehicles and friendly staff, although potential renters should verify their reservations and vehicle options in advance to avoid issues. The business is known for its good condition of vehicles and helpful service, making it a solid choice for those needing a rental.
What an incompetent location and front-desk man. Incredibly rude and had no idea how to do his job. Requires a ridiculous amount of “proof of identification” (like a utility bill or passport) that I have never personally had to show at any other rental car company. Do not recommend this location or company. Awful customer... read full comment
April 2025
The guy that works there is unbelievably rude. Never in my my life have I ever met such an unhappy person! Thank goodness they didn't have a vechile available. Went to leave this review and was surprised of all the other people with same experience! Would highly NOT recommend Hertz in Florence,Al
April 2025
Incredibly rude staff and outrageous prices. One of the rudest people I have dealt with, thankful prices were so ridiculously high I didn't have to deal with him any further.
