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March 2024 by Romeo Ochoa
Destiny and Keith have been so cool to go above and beyond to help me with my process of renting a car. For as long as i come thru here or around I'll make sure to always book with them. Thank you both!!!
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February 2024 by Jeremiah D Wheat
Always does a great job with having the vehical needed within a short timeframe. Thank you
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January 2024 by Natalie Lee
Great Rental, Great Service
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December 2023 by Candice Martinez
I’m glad we got here before 8am because I had to hear the lady call and tell 3 people they didn’t have a car for them. The car we got was a new model with low miles and we were satisfied.
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December 2023 by Tonya Medina
The girls in the office and the guy outside this Monday were working their tails off too take care of all of us customers. I am very please w my experience. I will always use Hertz .
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November 2023 by Charlie Faris
I had a reservation to pickup a vehicle when they opened and got an Uber to their location early and waited outside only to receive a call from an employee telling me they had nothing for me and that I was on my own and there was nothing they could do to help. Did not let me in, did not try to speak to me in person. If you can help it, go elsewhere.Seeing the review about the manager upset with a one-way rental (which is what I needed) makes me think that perhaps they just didn't want to rent me the car, since I needed to drop it off at the Pensacola airport. I suppose their website could have messed up, too, but now I'm out for the cost of 2 Ubers (plus any other rides I will need to purchase in lieu of having a rental) because either they refused to rent to me, or their system doesn't work.
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October 2023 by Charles Vanloon
There are a lot of places to rent a car .but hertz is the last resortPicked up the truck in gulf shores from the store ,Manger was very upset that it was a one-way rental ,Drop-off points in Tuscaloosa 2 locations on the websitesite do not exist. When I finally spoke to a local police officer, he told us where we should look.Got there, no employees on site, no drop-off key box . It was just a terrible experience .Do better hertz
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October 2023 by Mark R Teter
Just rented a car at this location and the gas was 3/4 full. I also rented at Enterprise on this trip and my experience was wonderful. Recommended Enterprise over this Hertz location.
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August 2023 by Amanda Spence
If I could leave a no star review I would. Arrived at location, granted at 12 noon to pick up my rental on a Saturday they were already closed. The vape shop next door said they left at 11:30am. Was told I could go to the Mobile Airport location and was denied there with use of another card (debit because that’s my last option at this point) because my reservation was already paid for on a card that couldn’t hold another reservation. I drove two hours across the bay and nobody could help me. Hertz has now lost my business after years of using them.
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August 2023 by Shelby Twiddy
If I could leave negative stars I would. This company allowed someone to rent a car using my name and information with a fake drivers license number. I called the fraud department multiple times and was assured that this case was closed. Now I am needing repairs on my car and am unable to get a rental car from enterprise because I am on a no rent list due to “using a fake driver license”. Every time I try to call the fraud department I am met with rude, unprofessional, and unhelpful employees.
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August 2023 by jeff dunn
Went with the son in law to drop off his rental during regular business hours and it was locked up tight. Was leaving when a man showed up and went in. Suddenly 2 minutes later walked back in and there was 3 people in there the whole time with the door locked. Was nowhere near lunch time. Not sure what was going on but was able to complete the return.
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August 2023 by Jennifer Leising
Negative numbers! I will never rent from hertz again. Horrible experience. No resolution or apologies given. Too bad for them!
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June 2023 by Cheryl Threet
Very helpful … it’s never quick to rent but they made this experience as easy as possible.
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April 2023 by Leah T
Rented many vehicles here for work and the staff was always friendly and willing to work with us. Destiny was always so helpful! We didn't have any issues renting vehicles, but I witnessed a few people who couldn't pickup a vehicle they rented online. Hertz as a corporation could stand to update their computer system so this doesn't happen, but this Hertz location itself was wonderful to work with.
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April 2023 by Mikey B
I needed a car becuse Enterprise lost my reservation. Hertz delivered. I litterly was stranded and needed a car at the last minute no thanks to Enterprise. Again Hertz delivered!
